1. Thomas C Johnson
9708 Gallop Lane, Bahama NC, 27503
(919) 698 – 9122 (Cell)
tom.johnson@duke.edu
S U M M A R Y O F S K I L L S
 Articulate, seasoned professional with over twenty years of workin Higher Education.
 Extensive experience with PeopleSoftCampus Solutions system. 15+ years workingwith the
Financial Aid module.
 Subject Matter Expert forFinancial Aid within the United States.
 Familiarity with additional enterprise systems often used with Campus Solutions.
 Ability to lead criticaland time sensitive projects.
 Strong interpersonal skills with the ability to communicate effectively to all levels of management
and end-users.
 Professional career focused on business analysis and project management, with a strong problem-
solving temperament.
 Ability to produce, document and present detailed business requirements.
 Comfortable in public speaking situations – able to speak to large groups, teach in a classroom
setting and provide instruction on a one-on-one level.
 Experience with integrating multiple information systems in a higher education environment.
 Excellent teamworkskills with the ability to handle multiple concurrent priorities in a fast-paced
environment.
 Activeparticipant in the Higher Education User Group, an international organization supporting
institutions of Higher Educationusing PeopleSoft products. Presented at multiple conferences,
member and past chair of the Financial Aid ProductAdvisory Group, participant in several
working groups and the current chair of the Southeast Area Regional User Group.

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D E T A I L E D P R O F E S S I O N A L E X P E R I E N C E
Associate Director | Du ke University
2003 - Present
ProductLead forFinancial Aid module with responsibility for all systems-related workforthis module.
Coordinated with other product leads and stake-holders in a large number of projects. Workedwith all
levels of employees across the university in this capacity.
 Met with various Directors and Asst. Vice Provostson weekly basis. Used these meetings for
project planning, status updates and functional discussions.
 Subject Matter Expert forFinancial Aid. Strong familiarity to expert status in all aspects of the
financial aid process.
 Recognized expert in the use of Campus Solutions 3Cs. Expert withthe creation and
implementation of checklists, comments and communications. Expert withthe use of the 3C
Engine, CommGen processes, Jobsand Jobsets. Workwith schools/departments on campus to
assist with setup and maintenance of these objects.
 Co-lead forDuke portal project. Completed Oracle’s Interaction Hub class, and worked with
project team to design portal for students, staff and faculty.Familiar with the component pieces
of Oracle portal product.
 Strong familiarity withPSQuery. Assist schools/departments around the university in writing
and troubleshooting queries. Providetraining for users, on demand.
 Strong familiarity to expert status on most aspects of the Campus Solutions product. This
includes other campus modules as well as various softwaretools like query, file parser,
PopUpdate, PopSelectand equation engine. Familiarity with AppDesigner/ PeopleTools.
 Conducted training sessions on multiple topics while at Duke. Many of these topics are listed
above.
 Strong familiarity withsecurity setup within Campus Solutions. Use this knowledge to
troubleshoot issues.
 Leads Duke’s PeopleSoft cross-functionalPowerUser group. This group meets monthly to
discuss issues common to all functionalareas, and provide help and assistance to each other.
 Worked extensively on the implementation of Duke’s Self Service module. This workincluded
the design of the Financial Aid pages as wellas the creation of a ToDoprocess that is unique to
Duke. Additionally, worked as part of the team that designed Guest Access functionality. Finally,
was critical in the launch of Applicant Access functionality.
 Strong understanding of the softwaredevelopment process. Participated in hundreds of small to
very large projects at Duke. These projects included designing improvements to delivered
functionality,creating ‘bolt-on’ applications, and addressing software bugs. Coordinated these
effortswith all appropriate officeson campus.
 Second-tier support for university end-users in various modules and systems.
 Coordinated Bundle testing forthe Financial Aid module. Responsible for the completion of both
‘regular’ testing as well as testing forbundle specific changes.
 Worked closely with all members of the SISS team on the 8.0 to 9.0 upgrade. Actively
participated in two separate PeopleToolsupgrades.
 Very activeparticipant in the Higher EducationUser Group. Member of the Financial Aid PAG for
four years and served as Chair forone year. Presented at the Alliance conferencemultiple (6+)
times.
 Current chair of the Southeast Area Regional User Group. Activeas chair or co-chairover the last
5 years. Presented multiple times and conducted twoworkshopsessions.
 Hired as Assistant Director in 2003. Promoted to Associate Director in 2011.

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PeopleSoft Campus Solutions Sr. Consultant | Peop leSoft, Inc ./Ora c le
1999 - 2003
Product Lead – Financial Aid
PeopleSoftConsulting,PeopleSoftGlobalSolutions
Worked as the Product Lead within the PeopleSoft Consulting organization for Financial Aid.
In that capacity, was responsible for coordinating training sessions for all FA consultants,
for acting as a liaison with the Learning Solutions development teams, for communicating
with the Financial Aid Product Advisory Groups and for acting as a resource for any/all
Financial Aid related questions.
PeopleSoft Financial Aid - Lead Consultant
PeopleSoftConsulting,IndianaUniversity
 Led Fit Gap analysis forthe Financial Aid (8.0) module at a large state University system in
Indiana. The Fit Gap addressed the needs of eight separate institutions, 90,000+ students, and a
multitude of careers, programs and plans.
 Providedguidance on all issues, including analysis of all “fits” and “gaps” as well as
recommendations for module testing, academic structure, Regulatory Releases and data
conversion.
 Created prototyping plans for the Financial Aid module.
 Instrumental in creating a prototyping calendar, in developing testing populations, in writing
testing scenarios and designing the cross module testing plan.
 Worked withother consultants on the project to write decision papers on several topics,
discussing specific areas with both functionaland technical solutions described.
 Gained a great deal of project management experience on this project,leading the effortto
document the Indiana University project plan. Was also responsible foradditional Campus
Solutions consultants, providing oversight and assistance as needed.
PeopleSoftFinancialAid Consultant
PeopleSoftConsulting,WakeForestMedicalSchool
 ProductLead forthe implementation of the Financial Aid module.
 Involvedwith this project from the very first stages, helping the client complete their fit/gap
analysis and then prototyping. Worked to bring the module to a scheduled go-live date.
 Providedin-depth guidance to Financial Aid team during the initial setup of the system.
Responsible forcorrectsetup of ISIR and Profileloads, FA Term builds, budgets, awarding, loans,
authorization/disbursement and verification.
 Worked closely with ELMResources to setup and test the electronic delivery of loan information
and funds.
 Coordinated with all other module leads to address the unique needs of a medical school,
including the setup of academic structure, level progression for students, Satisfactory Academic
Progress and various tuition and fee issues.
PeopleSoft- FinancialAid - CommonLine Specialist
PeopleSoftConsulting,UniversityofLouisville
 Engaged to troubleshoot CommonLine loan issues and to create documentation for various
Financial Aid business processes.
 Worked as an intermediary between PeopleSoftDevelopment officeand University IT

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department, providing guidance and feedback on various issues.
 Researched and debugged problems resulting fromconversion from CommonLine 2 to
CommonLine 4 file protocols.
 Created extensive user documentation for all loan processes. These include outbound, inbound,
change and cancellation processes. Provided guidance and feedback as both a PeopleSoftexpert
as wellas a CommonLine loan expert.
PeopleSoftBusinessProcessAnalyst
PeopleSoftLearningSolutions,DevelopmentOffices
 Engaged as a quality assurance analyst on the PeopleSoftLearning Systems development team,
using his first-hand knowledge of Financial Aid to assist in the design of student loan software.
 Met and workedwith most of the development team forthe initial Campus Solutions/PeopleSoft
Student Administration/Student Administration team. Maintained these relationships for the
last 10+ years.
 Worked to research a variety of issues, insuring compliance withthe CommonLine 4 and
CommonLine 2 transmission protocols
 Expanded softwarefunctionality for the 7.5 and 7.6 releases. In this role, he also developed a
familiarity with the evolving federal Direct Loan process.
 Used his knowledge of CommonLine transmission protocols and Financial Aid business process
to write, execute and update development scripts as needed.
 Eventually managed twoother software testers in this capacity.
Financial Aid Administration
Worked forover 5 years in Student Financial Aid and Student Services. Moved progressively into
positions of increasing responsibility during the course of that time, beginning as an Aid Officerand
finishing as a special Assistant to the Director. In this final position, reported to fourdirectors in an
Enrollment Services management scheme, working to coordinate the effortsof four very different
departments, each with somewhat competing agendas. Worked effectively withall levels of University
management from frontline clerk to Vice-President. Active in many Higher Education organizations,
and workedto stay current with issues that affectthis community.
Assistantto Director | S o uthern M etho di st Uni versi ty , D i v E nro l l ment S ervi ces
1997 - 1999
 Worked in a unique position with a high level of visibility within the Enrollment Services
department. Responsible for a variety of projects, including operations in Student Employment
and the Student Loan program.
 Supervised three fulltime team members, and dealt withstudents, parents, and employers on a
daily basis. Additionally, served as divisional trainer on technical issues.
 Worked on the implementation of PeopleSoft’s Student Administration ERP software. Developed
basic processes, and trained others accordingly. Worked withthe implementation team to insure
accurate setup of required tables, in addition to working with various vendors to test software
after launch.
 Oversaw the installation and launch of an interactive web-based job posting system.
 Responsible forquality controlissues in a student loan program that delivered over $30 million
per annum fromlenders around the nation in a highly automated environment.
 Oversaw the administration of a Department of Educationexperimental project. Federal work-
study students at SMU were allowed to log hours through an electronic timekeeping system.

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Responsible forfederal reporting on this project.
Student EmploymentAdministrator | T exas A&M Uni versi ty, Offi ce o f Fi nanci al Ai d
1996 – 1997
 Responsible forall operations in the Student Employment Officeat Texas A&M University.
Supervised sed three fulltime staff members, a graduate assistant and six student workers.
 Implemented the launch of interactive web-based job-posting system (MilleniumSE) and
functioned as the sole trainer for this system for the University.
 Responsible forall aspects of the Student Employment Office,and workedto insure federal
compliance in all areas. Maintained an online job-board that was utilized by all departments on
campus forthe hiring of undergraduate student employees, including all students with a Federal
or State work-study award.
 Developed the largest single-site AmericaReads tutoring program in the nation. Coordinated
effortsbetween the Department of EducationalPsychology and twolocal school districts to
employ over 300 reading tutors in eight local schools.
Financial AidOfficer| StephenF AustinState University CareerServicesCenter
1994 – 1996
 Administered the Student Employment Center and promoted student employment in
Nacogdoches/Lufkincommunity.
 Developed expertise in the area of Student Employment, including issues involving payroll,
financial aid, FERPAand community service.
 Supervised four student workersand a graduate assistant in this position.
 Worked withthe Career Services officeto assist students with job location after graduation.
Education
BA, History and PoliticalScience, SFASU
M.Ed, Educational Leadership, SFASU

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