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5 Users Every Friday

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5 Users Every Friday

  1. 1. 5 Users Every FridayA Case Study in Applied Research August 25, 2009 Tom Illmensee tillmensee@ironworks.com Ironworks Consulting Alyson Muff amuff@lmco.com Lockheed Martin
  2. 2. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff Our deal.
  3. 3. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff U.S. economy – 2007/2008 S.S. Short Circuit http://www.flickr.com/photos/amphalon/489866219/
  4. 4. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/x-ray_delta_one/3821747779/
  5. 5. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff people interactions collaboration flexibility
  6. 6. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muffhttp://www.flickr.com/photos/mike_miley/3602643132/http://www.flickr.com/photos/krossbow/3279026325/
  7. 7. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/hinkelstone/2765597758/
  8. 8. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/eyesplash/3562374696/
  9. 9. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff Wireframes >> days/weeks Plan usability study >> 1 week Recruit users >> 1.5 weeks Conduct sessions >> 2 days Analyze data >> 1 week Recommendations >> 3 days Write report >> 1 week
  10. 10. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  11. 11. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/helios89/2094055234/
  12. 12. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  13. 13. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muffhttp://www.flickr.com/photos/gabriele/68282411/http://www.flickr.com/photos/opera-nut/2752861268/
  14. 14. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  15. 15. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  16. 16. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/joelanman/366190064/
  17. 17. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  18. 18. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  19. 19. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  20. 20. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  21. 21. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  22. 22. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  23. 23. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  24. 24. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  25. 25. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  26. 26. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  27. 27. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/racecarphotos/535337722/
  28. 28. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  29. 29. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  30. 30. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  31. 31. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff “[Customer] research collateral, including original paper prototypes, were all prominently displayed [in Agile work rooms], giving the entire team a sense that the [shopper] was always in the room. I heard repeated feedback that team members from the QA and technical teams were especially interested by this new way of seeing things—it really opened their eyes to designing solutions for people.” - Senior Business Strategy Manager
  32. 32. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff
  33. 33. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/lorda/129806123/
  34. 34. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff “One of the responsibilities of software development is to assure that the right product is being created, and then to create it in the right way. The only way to accomplish this is to apply the best practices of programming, design, and all of the other associated disciplines and crafts. *TRUE* agile means integrating these crafts into a joyful, unified, productive whole.” - Alan Cooper “Usabilitys role in a design project is to be the source of truth about what really works in the world, as opposed to the teams hopes for what might work.” - Jakob Nielsen
  35. 35. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/14degrees/1440092644/
  36. 36. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff http://www.flickr.com/photos/15302763@N04/3386432469
  37. 37. 5 Users Every Friday: A Case Study in Applied Research Tom Illmensee | Alyson Muff Thanks for listening. Any questions? Tom Illmensee Ironworks Consulting tillmensee@ironworks.com Alyson Muff Lockheed Martin amuff@lmco.com

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