1. TTODDODD SSMITHMITH
 469 LAUREL AVENUE, SAINT PAUL, MINNESOTA 55102
 651.227.2456  651.249.8216  TSSMITH55102@GMAIL.COM
IDENTITY ANALYST
QUALIFICATIONS PROFILE
Focused, results-driven, and technically-inclined professional, offering comprehensive experience in program
management, strategic planning, and relationship building across the healthcare industry. Armed with
exceptional organizational expertise, keen attention to detail, and extensive communication skills to develop
motivating, positive team environments. Equipped with creative and flexible work style; able to adapt quickly to
changing work and client needs.
AREAS OF EXPERTISE
System Infrastructure and Workflow
Core IT and Business Operations
Rapid Conflict Resolution
Technical Installation and Configuration
Medical and Health Systems Compliance
Customer Service and Relations
Cross-Functional Leadership and Collaboration
Continuous Growth Development
RELEVANT EXPERIENCE
MNSURE / MINNESOTA CARE/HIV DEPARTMENT) – ST. PAUL, MN
Health Insurance Program Representative 2015
 Held full accountability in accomplishing manual enrollments when the consumer could not enroll due to
their eligibility; as well as life event changes when consumers reported them to the exchange.
 Took charge of troubleshooting occurring issues for the consumer when the website didn’t work as expected.
 Provided key assistance to consumers by fulfilling the following tasks:
- Case management;
- Acting as enrollment representative during Minnesota’s insurance exchange registration;
- Prompt response to their concerns and queries; and
- Consultative advice on other programs when they were not eligible for the exchange.
Career Highlights
 Played an integral role in creating a phone coverage calendar, rotation schedule, and employee guidelines for 12 teams.
VIRTELLIGENCE, INC. (SAINT FRANCIS HOSPITAL) – TULSA, OK
Data Integrity Lead 2014
 Conducted a comprehensive training on doing chart corrections in support to the Saint Francis Health
Information Management (HIM) Department.
 Closely collaborated with programmers in providing access to HIM staff in order for theme to search and
correct reported errors.
Career Highlights
 Established and implemented essential policy and supporting documentation for data correction of hospitals and clinic
systems.
 Developed the chart correction guide that was distributed system wide to enable staff to make corrections.
 Significantly reduced potential errors in the Epic system implementation by closely interfacing with the Epic teams.
ALLINA HEALTHCARE – MINNEAPOLIS, MN
Data Integrity Team Lead 2005–2014
 Maintained utmost accuracy of medical records, while assessing data quality issues for remediation of
underlying issues.
 Rendered leadership and guidance to staff, accountable for merging records to company’s database.
 Monitored compliance with medical and legal requirements, Joint Commission standards, and other
governing bodies.
 Identified missing, incomplete, and incorrect data by troubleshooting arising issues of the database, while
also collaborating with the Epic teams.
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2. TTODDODD SSMITHMITH
 469 LAUREL AVENUE, SAINT PAUL, MINNESOTA 55102
 651.227.2456  651.249.8216  TSSMITH55102@GMAIL.COM
 Efficiently handled HL7 messages to resolve errors in supported systems, as well as the documentation
process for data correction.
 Exemplified technical skills in conceptualizing and executing the following:
- Chart correction guide to train new employees and serve as reference for current employees;
- Chart correction process to modify errors in inpatient and outpatient records; and
- Policies for data correction in patient records, while adhering to governing bodies.
Career Highlights
 Acted as a member of several committees, focusing on designing health information exchange, insurance product, best
business practices; as well as a presenter within the company’s healthcare system during the Epic's annual User
Group Meeting.
 Received Mr. Incredible Award by delivering outstanding solutions to federal in the patient medical record; as well as
Meaningful Use Achievement Award by performing exemplary initiative within the federal government, which
helped Allina received a $20M grant from the federal government,
OTHER EXPERIENCE
UNITED STATES POSTAL SERVICE – ROBBINSDALE, MN
Professional Sales Employee 2015
EDUCATION AND CREDENTIALS
Bachelor of Arts in Multicultural Diversity, Minor in History (GPA 3.92)
Metropolitan State University – St. Paul, MN
Associate of Arts in Health Information Management (GPA 3.85)
St. Catherine's University (former: University of St Catherine – St. Paul, MN)
Epic Identity Certified Analyst
PROFESSIONAL DEVELOPMENT
Information Technology Infrastructure Library (ITIL)
Management Training
PROFESSIONAL AFFILIATIONS
American Health Information Management Association
Minnesota Health Information Management Association
COMMUNITY INVOLVEMENT
Organizer of Annual Block Party | Children’s Home Society and Family Services
TECHNICAL ACUMEN
Microsoft Office Applications (Word, Excel, PowerPoint, Access, OneNote)
Microsoft SharePoint and Visio | Service Now | OnBase | Epic Identity | Beaker
Electronic Medical Record (EMR) Software
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