Organisational behaviour is primarily concerned with that aspect of human behaviour which is relevant for organisational performance. It studies human behaviour at individual level, group level, and organisational level.

1. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Affiliated to Institution of G.G.S.IP.U, Delhi
ORGANISATIONAL
BEHAVIOUR (OB)
BBA201
INTRODUCTION TO ORGANISATIONAL BEHAVIOUR
PINKI BHARDWAJ
ASSISTANT PROFESSOR

2. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
ORGANISATIONAL BEHAVIOUR
Organisational Behaviour is defined as the understanding, prediction
and management of human behaviour in organisations.
- Fred Luthans
OB is primarily concerned with that aspect of human behaviour which
is relevant for organisational performance. It studies human behaviour
at individual level, group level, and organisational level.
It applies the knowledge gained about individuals, groups, and the
effect of organisation structure on behaviour towards the end of making
organisations work more effectively.

3. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Nature of Organisational Behaviour
• A field of Study and not a Discipline.
• Interdisciplinary Approach.
• An Applied Science.
• Normative and Value Centered.
• Humanistic & Optimistic.
• Oriented towards Organisational Objective.
• A Total Systems Approach.

4. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
ORGANISATIONAL BEHAVIOUR
MODELS
Models are the frameworks of description of how things works. Each model in
O.B. makes some assumption about the nature of people. The four O. B.
models are:
• Autocratic Model
In the Autocratic model, managerial orientation is towards power. Managers
see authority as the only means to get the things done, and employees are
expected to follow orders.
• Custodial Model
In the custodial model, the managerial orientation is towards the use of
money to pay for employee benefits. The model depends on the economic
resources of the organisation and its ability to pay for the benefits.

5. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
ORGANISATIONAL BEHAVIOUR
MODELS
• Supportive Model
The supportive model of organisational behaviour depends on managerial
leadership rather than on use of power or money. The aim of managers is to
support employees in the achievement of results. The focus is primarily on
participation and involvement of employees in managerial decision-
making process.
• Collegial Model
Collegial model is an extension of supportive model. It is based on the team
concept in which each employee develops high degree of understanding
towards others and shares common goals. Employees need little direction
and control from management.

6. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75

7. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
CONTRIBUTING DISCIPLINES
Many disciplines have contributed to the study of Organisational behaviour. The most
significant contributors are:
• Psychology
Psychology is the study of human behavior which tries to identify the
characteristics of individuals and provides an understanding why an individual
behaves in a particular way. This thus provides us with useful insight into areas
such as human motivation, perceptual processes or personality characteristics.
• Sociology
Sociology is the study of social behavior, relationships among social groups and
societies, and the maintenance of social order. The main focus of attention is on the
social system. This helps us to appreciate the functioning of individuals within the
organization which is essentially a socio-technical entity.

8. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
CONTRIBUTING DISCIPLINES
• Social psychology
Social psychology is the study of human behaviour in the context of social
situations. This essentially addresses the problem of understanding the typical
behavioral patterns to be expected from an individual when he takes part in group.
• Anthropology
Anthropology is the science of mankind and the study of human behaviour as a
whole. The main focus of attention is on the cultural system, beliefs, customs, ideas
and values within a group or society and the comparison of behaviour among
different cultures. It contributes in understanding the cultural effects on
organisational behaviour, effects of value systems, norms, sentiments, cohesion and
interaction.

9. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
CONTRIBUTING DISCIPLINES
• Economics
Economics contributes in understanding the decision process, methods of
allocating scarce resources in the organisations, and the impact of economic policy
on organisations.
• Political Science
The contributions of political scientists are significant to the understand
arrangement in organizations. It studies individuals and groups within specific
conditions concerning the power dynamics, conflicts in organisations and overall
administrative process.

10. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
CHALLENGES IN
ORGANISATIONAL BEHAVIOUR
• Responding to Globalization
Business operations are no longer restricted to a particular locality or region.
Company’s products or services are spreading across the nations using mass
communication, internet, faster transportation etc.
• Improving Quality and Productivity
Quality is the extent to which the customers or users believe the product or service
surpasses their needs and expectations.
• Empowering People
The main issue is delegating more power and responsibility to the lower level cadre
of employees and assigning more freedom to make choices about their schedules,
operations, procedures and the method of solving their work-related problems.
Encouraging the employees to participate in work related decision will sizably
enhance their commitment at work.

11. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
CHALLENGES IN
ORGANISATIONAL BEHAVIOUR
• Improving People Skills
Technological changes, structural changes, environmental changes are accelerated
at a faster rate in business field. Unless employees and executives are equipped to
possess the required skills to adapt those changes, the achievement of the targeted
goals cannot be achieved in time.
• Managing Workforce Diversity
This refers to employing different categories of employees who are heterogeneous
in terms of gender, race, ethnicity, relation, community, physically disadvantaged,
homosexuals, elderly people etc. The primary reason to employ heterogeneous
category of employees is to tap the talents and potentialities, harnessing the
innovativeness, obtaining synergetic effect among the divorce workforce.

12. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
CHALLENGES IN
ORGANISATIONAL BEHAVIOUR
• Stimulating Innovation and Change
Today’s successful organizations must foster innovation and be proficient in the art
of change; otherwise they will become candidates for extinction in due course of
time and vanished from their field of business.
• Improving Ethical behavior
The complexity in business operations is forcing the workforce to face ethical
dilemmas, where they are required to define right and wrong conduct in order to
complete their assigned activities. The ground rules governing the constituents of
good ethical behavior has not been clearly defined. Differentiating right things from
wrong behavior has become more blurred.