1. TINA NIGBOR
C: 715.214.6097| tnigbor@gmail.com
Flexible and self-motivated Health Information Technology professional with a record of
initiative, sound judgment and discretion. Recent program graduate combining more than
15 years’ experience in positions of progressive responsibility with critical thinking skills and
broad knowledge base in business processes, procedures, and functions to expertly solve
problems. Thrives on challenges and easily adapts to changing demands with strong
commitment to core values of integrity, respect and continuous improvement. Dynamic team
player who fosters interpersonal relationships with key personnel at all levels of an organization
while maintaining confidentiality of sensitive information.
SUMMARY OF QUALIFICATIONS
• Knowledgeable in various types of coding: CPT, ICD-10-CM, ICD-10-PCS.
• Educated in healthcare reimbursement, healthcare law and ethics, and health information
technology.
• Knowledgeable in medical terminology, human disease, and anatomy and physiology.
• Educated on the HIPAA Privacy Rule.
• Proficient using Microsoft Office: Word, Excel, PowerPoint, Outlook, PeopleSoft, SharePoint,
E-procurement, Adobe Acrobat, Microsoft Lync, and Netop.
• Exceptional time management skills with ability to manage change and balance immediate
and long-term priorities.
• Skilled at evaluating complex issues, identifying key elements, creating an effective action
plan, and guiding its execution.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Health Information Technology – Associate Degree May 6, 2016
Chippewa Valley Technical College (CVTC), Eau Claire, WI
CVTC Presidents List 2014 – 2016
Member of CVTC HIT Club 2015 – Present
Charter Bank Scholarship Recipient Fall 2015
Scholarship awarded based on competitive application.
Administrative Assistant-Information Processing – Associate Degree December 1986
Chippewa Valley Technical College, Eau Claire, WI

2. HEALTH INFORMATION TECHNOLOGY EXPERIENCE
Mayo Clinic Health Systems, Eau Claire, WI March 2016
Health Information Technology Student, Professional Practice 2
• Observed various functions with Revenue Integrity such as Pricing,
Chargemasters, Standardize Pricing, Provider Enrollment, Professional Fees, Supply Billing,
Hospital Billing, Internal and External Audits, Billing and Collections, Wastage of Drug
Pricing.
Spring Valley Health & Rehabilitation Ctr., Spring Valley, WI October 2015
Health Information Technology Student, Professional Practice 1
• Coding LTC Charts, Minimum Data Set, RUGs (Resource Utilization Groups, Power of
Attorney documents, Progress Notes, Release of Information, Electronic Medical Record,
creating new Resident Charts, Chart Abstraction, Registries, and Billing.
PROFESSIONAL CERTIFICATIONS & MEMBERSHIPS
Registered Health Information Technology (RHIT) Certification Anticipated Summer 2016
Certified Administrative Professional (CAP) 2005 – Present
Member of American Health Information Management Association (AHIMA) 2016 – Present
Member of International Association of Administrative Professionals (IAAP) 2005 – Present
PROFESSIONAL EXPERIENCE
Mayo Clinic Health Systems; Eau Claire, WI Present
Patient Dietary Aide
State Farm Insurance Company; Eau Claire, WI 1994 – 2013
Executive Assistant - AFSS, Market Agency Field Office 2001 – 2013
• Provide strong proactive administrative and marketing administrative support services for
Agency Field Executive and team of two specialists, and twenty-seven Agents.
• Created retention program for Emergency Service Program office to help retain customers.
• Trained others to use Microsoft Lync to utilize during live desktop meetings.
Accomplishments:
• Achieved #1 sales gain status in the zone by developing a marketing program which
facilitated agents’ increased sales performance; greatly contributing to bottom line revenue.
• An attractive flyer was needed for the state-wide planning session. My flyer was chosen out
of many and accented the theme well.
• Chosen to travel to Illinois and Florida to assist in training/mentoring the Customer Response
Center Reps which increased their knowledge and quality of conversations with customers.
Previous positions held with State Farm Insurance Company: 1994 – 2001
Claims Processor, Customer Response Center Coach, Claims Service Assistant
and Mail & Records Processor