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Government as a Platform and the Digital Front Door

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My keynote at the National Association of Govenrment Web Professionals (NAGW) in Albuquerque on September 23, 2015. I talk about government as a platform, but also about the Code for America Digital Front Door process for building a user-centric website. Be sure to read the notes, which contain the text of the talk.

Veröffentlicht in: Technologie
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Government as a Platform and the Digital Front Door

  1. 1. Government as a Platform Tim O’Reilly @timoreilly NAGW September 23, 2015
  2. 2. 2008: Technology Changed Politics Technology helped President Obama get elected. Could technology also help the nation do a better job of actually delivering services to its residents? 2
  3. 3. Could it also change how government works? What if we brought together government innovators and tech innovators to work together on finding solutions to big problems? 3
  4. 4. Government as a Platform 9 Government as a platform means an end to the design of only complete, closed “applications.” The government should provide fundamental applications, and services on which we, the people, can build additional applications.
  5. 5. 10 Source: http://www.statista.com/statistics/263795/number-of-available-apps-in-the-apple-app-store/
  6. 6. Federal Aid Highway Act of 1956 12 Dwight Eisenhower
  7. 7. High speed broadband 13 Laying fiber under the streets is the 21st century equivalent of building superhighways, electric grids, and modern sanitation infrastructure
  8. 8. Weather Data 14 Up to date weather info? A marvel from Google? Actually, by way of government institutions such as NOAA (US)and other government agencies around the world.
  9. 9. GPS: A 21st century platform launched in 1973 Massive investment for uncertain return Policy decisions can have enormous impact Marketplaces take time to develop, and go in unexpected directions 15
  10. 10. “We’ve opened up huge amounts of government data to the American people, and put it on the Internet for free.... And what’s happening is entrepreneurs and business owners are now using that data -- the people’s data --to create jobs and solve problems that government can’t solve by itself or can’t do as efficiently.” 16 President Barack Obama
  11. 11. 17
  12. 12. @timoreilly #BitcoinSummit
  13. 13. Don’t make people find the data. Make the data find the people.
  14. 14. Sixty per cent of the world's railways use 4 ft 8 1⁄2 inch standard gauge, developed by George Stephenson in 1822. Who sets the gauge rules the world 31 http://www.warwickshirerailways.com/lms/lnwrns305.htm
  15. 15. You standardize railroads by building tracks “The strategy is delivery!” 32 UK GDS Director Mike Bracken
  16. 16. 33
  17. 17. "The legitimate object of government is to do for the people what needs to be done, but which they cannot, by individual effort, do at all, or do so well, for themselves.” -Abraham Lincoln, July 1, 1854 34
  18. 18. How Do You Build a Platform? • Build something that everyone uses that you own and control  • Simple data standards • APIs • APIs GTFS LIVES Road Closures Parking Lots more!
  19. 19. 36
  20. 20. 37
  21. 21. 38 “A platform beats an application every time.” Tim O’Reilly and Jeff Bezos Photo: Duncan Davidson
  22. 22. Jeff’s Memo 39 • “All teams will henceforth expose their data and functionality through service interfaces. • Teams must communicate with each other through these interfaces. • There will be no other form of inter-process communication allowed: no direct linking, no direct reads of another team’s data store, no shared memory model, no back-doors whatsoever. The only communication allowed is via service interface calls over the network. • It doesn’t matter what technology they use. • All service interfaces, without exception, must be designed from the ground up to be externalizable. That is to say, the team must plan and design to be able to expose the interface to developers in the outside world. No exceptions. • Anyone who doesn’t do this will be fired.”
  23. 23. Create a modular set of fundamental services that can be used like building blocks 40
  24. 24. You must build on them yourselves. 41
  25. 25. And only then open them up to the world. 42
  26. 26. Wholesale vs. Retail Wholesale Retail
  27. 27. Wholesale vs. Retail Wholesale Retail
  28. 28. Write RFPs to require government sites to be built on top of internal APIs that can also be used to support external 3rd party sites. 45
  29. 29. 46
  30. 30. Language from the recreation.gov RFP 5.3. Public Interface Support Services The system shall be designed in such a way that it is easy for third parties to access the data and information contained within the Recreation.gov system in machine-readable formats, so that third parties may easily integrate this information into their applications, websites, products and services. All elements of Section 5.3. shall be included in the R1S system at “Go-Live”. The Contractor shall make it easy for a user of a third party application or website that has chosen to integrate with Recreation.gov to search for inventory and real time availability, and complete a reservation. 47
  31. 31. 5.3.1. Information Sharing Objective: Third parties and members of the public shall be easily able to receive access to the sharing service following Government and industry best practices, such as self-provisioning. The information will play key roles in attracting new and returning site visitors, informing and educating visitors on a wide-range of topics and providing the basis of end-to-end travel planning experience. The Contractor shall deliver automated and manual services in machine-readable formats for the sharing of the consolidated recreation information described herein. 48
  32. 32. 5.3.1. Information Sharing (continued) The Contractor shall ensure the data available via the sharing service represent the most current data available on Recreation.gov, including (but not limited to) recreation area information, maps, photos, activities, links to additional resources, specific reservable inventory availability, and – when available – information about specific pieces of inventory (i.e. campsite descriptions). In general, all of the information available to users of Recreation.gov itself shall be made available to third parties via the sharing service. The sharing service shall provide a method for third parties to search available inventory using common search criteria such as date range, location, site type, and other attributes. In general, the same search capabilities provided to users of Recreation.gov itself shall be made available to third parties via the sharing service. . 49
  33. 33. 5.3.1. Information Sharing (continued) The Contractor shall ensure the following information / data is not available via the sharing service: Personally-Identifiable-Information from individual users, such as name, address, and birth date User financial information such as credit card or bank account number 50
  34. 34. 5.3.2. Third Party Sales Strategy Objective: Users of the third party applications, websites and services shall be able to easily initiate transactions and complete reservations in the R1S system with a minimum of hassle or complications following travel and hospitality industry best practices. In order to provide the best experience for the user and insure a clear path for future innovation, the Contractor shall offer technology that facilitates the ability for users to initiate and complete reservations from within third party services. 51
  35. 35. The Government has identified interest by commercial travel and recreation planning companies that help facilitate Recreation.gov transactions as a part of a commercial endeavor in which they could earn commissions on the inventory they help sell. This indicates that such an arrangement could benefit both the Government and the Contractor, by creating an additional sales & marketing channel for increasing the number of reservations processed using the system. The travel and hospitality industry, where such third-party sales channels and commission systems are the norm, provides numerous examples of how such a commission system could work. Most of these systems involve some sort of “per-transaction” fixed or percentage-driven commission paid to participating third parties that originate reservations. 52
  36. 36. @timoreilly #BitcoinSummit
  37. 37. 56
  38. 38. Jeff Bezos had one big advantage Jeff Bezos 67
  39. 39. "No exceptions. Anyone who doesn’t do this will be fired." 68
  40. 40. @timoreilly #BitcoinSummit Photo: Steve Jurvetson
  41. 41. c4a.me/dfd
  42. 42. c4a.me/dfd
  43. 43. c4a.me/dfd
  44. 44. Our Vision Whether it's recyclables that we can use again, yard waste that we can turn into mulch, or items we haul to the landfill, we are always looking for ways to keep the Bluegrass beautiful. Our work is not just about getting rid of things, it's about Lexington's quality of life, its health, and the look of our community. Lexington, KY - Before
  45. 45. AAfter Not as pretty, but focused on exactly what citizens actually want to know
  46. 46. “A typical city website today is about the city, but the site should be the city, doing the people’s business online.” - Cyd Harrell, Code for America
  47. 47. @timoreilly #BitcoinSummit Photo: Steve Jurvetson
  48. 48. Most searched-for services 1. Find contact information for city officials 2. Find the time and agenda for the next City Council meeting 3. Use or reserve a public amenity (e.g. a rec center) 4. Make an online payment 5. File a public safety report (e.g. report a stolen bike) 6. Report a problem (e.g. request a streetlight repair) 7. Apply for a development permit 8. Apply for a business license 9. Find employment opportunities with the city 10. File a public information request c4a.me/dfd
  49. 49. #Accela @timoreilly
  50. 50. 52,000 CalFresh clients 2x Growth 30% Churn
  51. 51. @timoreilly #BitcoinSummit 102
  52. 52. c4a.me/dfd
  53. 53. DRAFT
  54. 54. It’s no one’s job to speak for the user.
  55. 55. It’s no one’s job to speak for the user but yours.
  56. 56. TITLE if you want

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