Learn the basics of Cloud Services and how to choose the right architecture, how to secure it and how to ensure it works to better your business. http://www.slideshare.net/TimTopham/leverage-your-business-with-cloud-architecture/1

1. Tim G Topham
Owner/Principal Consultant
CBC Solutions

2. Cloud Basics
Why Use Cloud Services?
Telecommunications
Hosted Voice
Cloud Services
What About Security?
Disaster Recovery
Conclusion

3. The term “Cloud” is a generic term indicating a
service that is hosted offsite.
Cloud Types:
Public Cloud – Generic set of services available
over the Internet in the form of applications or
storage
Private Cloud – Specific set of services dedicated to
a particular customer
Hybrid Cloud – Combination of public and private
cloud offerings

4. Fast Deployment / Reduced Upgrade Costs
Security
Hosted services are generally more secure
Availability
Services are available anywhere
Bring your own device reduces asset dependency
Reduced Management & Upgrade Costs
Predictable Cost Model

5. 26%
26%
23%
30%
28%
24%
29%
26%
31%
30%
30%
31%
31%
31%
31%
32%
33%
33%
33%
35%
35%
36%
38%
38%
38%
39%
Reduce IT headcount
Shift from capital-intensive to opex model
Demonstrate tech leadership
Simplify/standardize IT infrastructur/app platforms
Reduce IT budget
Redeploy IT personnel
Build new products/services faster
Reduce our power/cooling costs
Improve our internal IT delivery and business agility
Give business units more direct IT control
Get access to the newest functionality faster
Improve resource utilization
Improve IT staff productivity
Public Cloud Hosted Private Cloud
n=800 US respondents
Source: IDC’s 2014 CloudView Survey
Q. Of the following potential reasons for moving to Cloud, which are considered IMPORTANT DRIVERS that you expect
to achieve when moving to Cloud?

6. Poor telecommunications services can cripple
the cloud’s effectiveness
Fast and redundant Internet is cheaper than you
think
Some money saved from adopting the cloud
should be put toward connectivity
Use a broker to get the best rates and manage
contract renewals

7. Dedicated Internet Access
Committed high-speed service w/ guaranteed
speeds
Fiber Optics
Fast access for Internet or Private connections
Ethernet over Copper
Lower cost than fiber, same fast speeds
MPLS
Private office connectivity and Internet

8. Redundant Route Trunks
Service provider managed redundancy
Multi-vendor failover
2 or more Internet connections from different
vendors
Active/Passive configuration w/ auto-failover
On premise equipment dependent
Wireless fault tolerance
Uses mobile network for failover

9. Hosted PBX– Full voice solution including
phones, lines, direct numbers and call routing as
a service
No equipment to buy
Pay by use costs
Same functionality as big Enterprise at a scalable cost
Hosted SIP – Integrate existing phone system
with the cloud
Add functionality
Reduce (or eliminate) long distance charges

10. Integrating Voice with the IP Network offers
more functionality
Integration with sales & customer management
apps
User based call routing ensures important calls
aren’t lost to voicemail
Access anywhere
Easy deployment for new sites and users
One less thing to think about in an office move

11. • Direct Inbound Dialing (DID)
• Multi Call Appearance
• Custom Hold Music
• Auto Answer
• Call Forward
• Call Hold
• Busy Call Forward
• Call Log
• Blind Call Transfer
• Attended Call Transfer
• Call Waiting
• Do Not Disturb
• Simultaneous Ringing
• All Page/Intercom
• Mobile App (iOS, Android)
• Call Park and Pickup
• Inbound Caller Name
• On Hook Dialing
• Outlook Integration
• Click to Call
• Lobby phone
• 3-way Conferencing
• Auto Answer
• FollowMe
Voicemail
• Voicemail to email
• Text notification
• Visual voicemail
• Message Waiting Indication
• “0” to operator
Auto Attendant
• Scheduled routing
• Simultaneous ringing
• Sequential ringing
• Hunt Groups
• Call Queuing
• ACD
• Real-time queue view
• Named Ring Groups
• Virtual Extensions
• Branched Menus
• Dial by Name
• Dial by Extension
• Bulletins

12. Software as a Service (SAAS)
Specific application available over the Internet
Upgrades, backups & patching included
Faster deployment for new users & additional
equipment
Infrastructure as a Service (IAAS)
Buy computing resources as a commodity
Manage with internal staff without the risk of
hardware failure
Good for custom implementations & high security
situations

13. Microsoft Office365
Hosted Exchange
SharePoint as a service
Monthly licensing for standard Office apps
Lync messaging and voice integration
Managed Storage
Low per-gig charge
Costs based on usage
Good for disaster recovery
Available anywhere

14. Combination of Cloud and on premise
equipment
Eases Migration to Cloud
Provides Redundancy & DR
Reduces IT Costs
Better security options
Scalable cost model

15. Q. Which of the following best describe your organization's main concerns about Cloud and are IMPORTANT
INHIBITORS for your organization in considering services or technologies?
19%
22%
23%
19%
22%
21%
24%
20%
18%
19%
23%
25%
32%
22%
23%
23%
26%
26%
26%
27%
29%
31%
31%
32%
34%
52%
Lack the IT skills to implement/manage diversified IT
Don't see enough benefit
Cost outweighs the benefit
Integrate with in-house IT systems/management
Network infrastructure/bandwidth limitations
Immaturity of Cloud
Operational/performance concerns
IT governance issues
Reduced customization opportunities
Worried about being "stranded" in the Cloud
Regulatory or compliance issues
Reliability/service availability concerns
Security concerns
Public Cloud Hosted Private Cloud
n=800 US respondents
Source: IDC’s 2014 CloudView Survey

16. Security in the cloud should be better than on
premise
Cloud providers generally have better security
Depends on agreement with service provider
Datacenter certifications and provider audits
should be readily available
On premise solutions often vulnerable to theft
and security exploitations

17. Enterprise networks more susceptible to attack
Source: AlertLogic’s 2013 Security Report

18. End users deploy cloud solutions such as Google
Drive, Box.net, Gmail for company data
Risky in an audit or legal action
Difficult to retain data if employee leaves
Hard to track what employee was working on if
they’re suddenly unavailable
Could be compliance risk for some companies

19. Unavailable service can cripple a business
Local networks are generally more at risk
Service providers should have comprehensive
service agreement that includes uptime guarantee
Many cloud services can fail over to another
location
Connectivity is key

20. Have a consultant perform a vulnerability audit
on the Cloud Provider
Service Agreement should ensure protection of
data
Backup to another provider for added
protection
Validate certifications from Cloud Providers

21. Easy to retain, transfer or remove access to data
own by an employee
Audit trails confirm data integrity
Managed services validate backups and security
Extended staff at Cloud Provider available
24 x 7 x 365 Monitoring and Remediation
Use 2-factor authentication for added security
Generally speaking all of the statements below should be included in a Cloud package

22. Cloud can easily be used as a DR environment
Cloud solutions can also have built in DR
When using Cloud solutions, be sure to have
physical DR
DR companies can provide mobile offices,
generators & connectivity in the event of an
emergency
Have contingency plans for all hard copies and
physical media
Avoid physical media as much as possible

23. Cloud is sometimes (but not always) the less
expensive solution in the long run
Consider Total Costs when budgeting for Cloud
Cloud can add security & reduce risk if done
right
Good planning and architecture will secure a
Cloud solution that helps your business