2. Contents 3-4 Introduction to Fluid 5-6 Managing your boss 7-8 Move into management 9-10 Managing change 11-12 Managing expectations 13-14 Exercise A 15-16 Management fads 17-18 Using comedy 19-20 Management development 21-23 Leader or manager? 24-25 Exercise B 26-28Evidence-based management 29-30 Managing more effectively 31-32 Challenging negative beliefs 33-34 Power of persuasion 35-36 Communicating with line managers 37-38 Key to good talent management 39-40 Improving your listening 41-44 Managing the stress of others 45-46 Cope with management derailment 47-48 Case studies 49-50 Exercise C 51-52 Conclusion and questions
67. Performance improved if management development was designed to address managers’ abilities and competencies, motivation and potential to address business needs
68. Significantly greater employee engagement, a higher organisation performance and greater productivity resulted if organisations had initially reported a high degree of employer responsibility for manager developmentManagement development