Prosci's "Change Scorecard" Workshop - kicking off ACMP 2015, 1PM - 4PM on April 12, 2015. Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
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ACMP Workshop Sneak Peek
1. Copyright Prosci 2015. All rights reserved.1
Prosci Change Management
How to Build Your Change Scorecard
Workshop Sneak Peek
www.prosci.com | 970-203-9332
Prosci
®
Research | Methodology | Training | Advisory Services tcreasey@prosci.com @timcreasey
www.linkedin.com/in/timcreasey/
ACMP Pre-Conference Workshop
1PM-4PM | April 12, 2015
Register at acmpglobal.org
2. Copyright Prosci 2015. All rights reserved.
Intent:
Equip you to use the
Prosci Change Scorecard
to drive more successful
change outcomes
2
1PM-4PM
April 12, 2015
3. Copyright Prosci 2015. All rights reserved.
Prosci’s Change Scorecard is:
3
New and
innovative
Discipline
advancing
Derived from
research
Being published in a
leading OD textbook
later this year
Connecting business
outcomes to
individual changes
“Transformational for my organization”
4. Copyright Prosci 2015. All rights reserved.
Scorecarding our Scorecard Workshop
4
Why
Alignment
Credibility
Engagement
How
Research Foundation
Activity-Outcome
Connections
What
Meeting
Tracking
Measuring
5. Copyright Prosci 2015. All rights reserved.5
Change
Scorecard
Foundation
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
8. Copyright Prosci 2015. All rights reserved.
Prosci Change Measurement Framework
Three Levels x Three Timeframes
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Project
Performance
Change Mgmt
Activities
Individual
Transitions
Early Mid Late
Organizational
Performance
Change Mgmt
Performance
Individual
Performance
How much value did the project
generate (benefit realization)?
How effectively did impacted
employees bring the change to
life in their work?
How well did we “do”
change management?
9. Copyright Prosci 2015. All rights reserved.
Organizational
Performance
Change Mgmt
Performance
Individual
Performance
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
9
Early Mid Late
Prosci Change Scorecard
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
10. Copyright Prosci 2015. All rights reserved.10
If you don't
know where
you are going,
you might
wind up
someplace else.
Yogi Berra
11. Copyright Prosci 2015. All rights reserved.11
Change
Scorecard
Connections
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
12. Copyright Prosci 2015. All rights reserved.
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
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CMROI:
The portion of expected
project benefits that
depends on employee
adoption and usage
Showing dependency of
organizational and project
“results and outcomes” on
individual transitions is the
core of CMROI
13. Copyright Prosci 2015. All rights reserved.
The achievements
of an organization
are the results of
the combined
effort of each
individual.
Vince Lombardi
13
14. Copyright Prosci 2015. All rights reserved.
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
14
A D K A R
Mapping
ADKAR®
to Individual
Performance
How one person makes a change
What we can do to support and empower
those individual changes
15. Copyright Prosci 2015. All rights reserved.15
Your
Change
Scorecard
Build
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
18. Copyright Prosci 2015. All rights reserved.
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
Cell-By-Cell Overview
18
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
Org Readiness and
Change Requisites
Objectives set
Capacity evaluated
Requisites in place
__ Charter
__ Scope
__ Strategy alignment
__ Team
__ Resources
__ Plan
__ PCT Health
Organizational Performance
19. Copyright Prosci 2015. All rights reserved.
Tracking Progress on
Scorecard Definition
19
Do we know what we are going to measure?
20. Copyright Prosci 2015. All rights reserved.
Measuring
20
It depends!
ADKAR Dashboard
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
eBest
Practice
Audit
21. Copyright Prosci 2015. All rights reserved.
Completion
21
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
22. Copyright Prosci 2015. All rights reserved.
Interested?
Ready to learn more?
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We hope you can join us
ACMP Pre-Conference Workshop
Sunday, April 12, 2015
1PM – 4PM
Learn more at:
http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
Register at:
https://acmpglobal.site-ym.com/page/2015_Preconference/