1. Joel D. White Cell: 847.525.0881
Palatine,Illinois e-Mail: ThreadedKernel@gMail.com
Page 1 of 2
Summary
Business Technology leader with expertise in enterprise server, storage, networking, OS and Hypervisor,
high availability, OLTP & DSS RDBMS, ERP and e-Commerce architectures. Breadth of experience
running transformational infrastructure projects to consolidate & refresh systems infrastructure.
Experience employing ITIL methodology for managing changes, reducing incidents & problems and
tracking configurations.
 Customer & Business Partner: Track record of year over year cost reduction and systems stability
improvements. Ensure that business technology aligns with defined standards. Maintain cost effective
hosting services that meet customer expectations.
 People Manager: Expertise in leading diverse teams of professionals supporting large global
business hosting environments. Maintain a balanced approach of increased productivity and
associate engagement.
 Strategic Technology Leader: Direct the planning, implementation and operations of global
business hosting initiatives. Manage to performance goals for delivering transformational initiatives.
Maintain deep relationships with vendors and service providers such as IBM, HDS, EMC & NetApp.
 Team Builder: Enjoy mentoring and developing individual's competencies and helping people in
cross-functional teams succeed in realizing their personal best and achieving business objectives.
Discover Financial Services; Riverwoods, Illinois
$26 billion publicly held direct banking and payment services (credit cards, consumer loans and deposits)
SENIOR MANAGER, INFRASTRUCTURE SERVICES 2010 to 2014
Provide leadership for the teams performing the build, run and support functions for the Arrays, SAN and
Backup platforms within a $6.8MM budget. Overall accountability for building, growing and optimizing
individual and team performance for Application Hosting Services.
 Direct the task load for 11 onshore and 4 off-shore FTEs responsible for overseeing the operation of
a 5 petabytes of array capacity supporting 3,000+ server OS’s spanning 9 data centers globally.
 Led the team’s engagement in 20 to 24 corporate flagship client projects each year. Developed and
executed a BAU plan to update 22 software / firmware packages on 2,400 end-points each year.
 Oversee the development of enterprise standards and policies for the infrastructure platforms
resulting in improved training and communication with IT teams and business stakeholders.
 Ensured successful backup and archive retention of all corporate information assets. Applying
increased focus to backups resulted in a sustained 99.5% success rate.
 Planned, organized and managed the provisioning, performance, availability, and capacity for
enterprise systems environments. Introduced automation for provisioning to increase quality and
productivity saving a third of an FTE per year. Converted 6 normal changes to standard changes,
which improved service delivery time by 15%.
 Ensure 100% audit compliance across 30+ regulatory and security areas including PCI, FDIC, GLB,
SOX and SSAE16. Ensure team is accountable for adheres to audit standards for internal and
external audit reporting requirements.
 Decreased minor incident volume by 22% through the elimination of non-actionable events resulting
in staff productivity gains. Implemented programs to reduce major incidents by 10% year over year.
 Oversee the deployment of array virtualization technology. Key benefit realized when refreshing
arrays by eliminating application down time and reducing the impact to the business. The effort to
refresh each array is reduced by 40% and calendar time is reduced by 80%.
 Developed and implemented enhancements for managing changes resulting in increased quality and
reduced re-work. Created a BAU change program to improve communication to stakeholders and
reduce the number of conflicts with high priority business initiatives.
 Engaged the team to deliver a series of management dashboards that provide awareness of
operational metrics resulting in earlier detection of issues and transparency of platform effectiveness.
Improved customer satisfaction through increased awareness of operational stability and quality.
 Team provides continuous availability, issue resolution, disaster recovery testing and coordination
with the appropriate technical organizations and service suppliers.

2. Joel D. White Cell: 847.525.0881
Palatine,Illinois e-Mail: ThreadedKernel@gMail.com
Page 2 of 2
Hewitt Associates, (now Aon PLC); Lincolnshire, Illinois
$27 billion publicly held Insurance & re-insurance and HR BPO consulting and outsourcing
SENIOR MANAGER, SERVER and WEB TECHNOLOGIES 2006 to 2010
Direct the initiatives for global teams that manage application hosting solutions on server platforms within
a $5.2MM budget. Work with cross-functional teams to deliver highly available infrastructure with an
emphasis on cost transparency and consistent client experience.
 Accountable for managing all aspects of the UNIX / Linux, WebSphere & Apache platforms
throughout the enterprise. Direct the task load for 19 on-shore and 10 off-shore staff maintaining a
follow the sun support model.
 Led initiatives for 3 teams that engineer hosting solutions on 600+ Linux & UNIX servers in support of
critical / high availability IT business processes.
 Sponsored server consolidation and technology refresh initiatives leveraging virtualization technology
resulting in a 22% reduction in OpEx cost and increased capacity utilization by 20%.
 Increased system stability by implementing a number of safeguards resulting in a 30% reduction of
unplanned downtime.
 Developed and executed project to implement a software distribution & patching application to update
the OS and applications for servers throughout the enterprise resulting in a 30% labor reduction and
improved reporting accuracy.
 Ensured 100% audit compliance in all regulatory and security areas including SOX, SAS/70 & HIPPA.
 Ensured that the teams are resourced, trained and engaged to provide a single point of entry for tiers
one through three infrastructure support. Deliver measurable results that meet or exceed stated goals
within time and cost constraints.
Allstate Insurance Company; Northbrook, Illinois
$30 billion publicly held property & casualty and life insurance carrier, retirement and investment products
LEAD ARCHITECTURE CONSULTANT 2000 to 2006
Served as the chief architect overseeing the storage technology strategy, cost profiles and
implementation standards for the enterprise. Lead the design, development and deployment of large-
scale enterprise SAN & NAS, backup and reporting solutions within a $4.6MM budget.
 Provided leadership for complex systems integration initiatives; grew to 1 petabytes of capacity
supporting 3,500 Windows and UNIX servers spanning 4 data centers.
 Championed the adoption of industry standards and best practices for systems engineering,
integration, and deployment. Implemented a platform management application to provide in-depth
reporting; improved resource utilization rates across systems 15% to 40%.
 Developed and implemented the enterprise storage strategy. Led cross-functional teams realizing
business objectives for reducing costs by 10% and provisioning times by 15%.
 Developed cost benefit analyses that relate services/solutions to a business case and then present
end state proposal. Developed RFPs for the purchase of equipment and software.
 Authored best practices for the UNIX, Windows, storage and backup platforms. Managed migration
plans for storage management, server & array consolidation, SANs, Backup and DR.
The Walgreen Company; Deerfield, Illinois
$72 billion publicly held pharmacy, general merchandise retailing and health & wellness services.
MANAGER, ENTERPRISE SYSTEMS 1994 to 2000
Managed a $2.4MM budget and lead a team of UNIX system engineers and architects that engineered
and supported large-scale high availability systems configurations.
 Managed a group of engineers tasked with the build, run and support of large enterprise server farms,
workstations and array integration initiatives in a multi-platform UNIX environment.
 Led the team to engineer server and storage solutions to support back office, data warehouse, retail
pharmacy, web development, transaction processing, HR, e-Commerce sites and store operations.
 Team provided 24x7 systems administration for servers supporting multiple divisional end-user
communities and achieved a high level of customer satisfaction. Key task areas included problem
isolation and resolution engagements, enterprise systems security, OS tuning and capacity planning.