Improve Employee Experiences on Cisco RoomOS Devices, Webex, and Microsoft Teams with ThousandEyes

ThousandEyes
ThousandEyesThousandEyes
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Improving employee experience
on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEye
2
Featured speakers
Suzanne Phillips
Global Go-to-Market Manager
Brian Tobia
Technical Marketing Engineer
3
Before We Begin...
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
3
@ThousandEyes
Copyright ©2023 ThousandEyes, Inc. All Rights Reserved.
4
Copyright ©2023 ThousandEyes, Inc. All Rights Reserved.
Agenda
• Employee experiences
• Network assurance with
ThousandEyes
• Endpoint agents
• Monitoring Webex, Microsoft
Teams, and Zoom
• Cisco RoomOS devices
• Q&A
4
@ThousandEyes
5
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Improving employee experiences
on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEyes
6
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
7
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
of respondents
say connectivity
issues are career
limiting for remote
workers1
62%
₁ Cisco Hybrid Work Index
Distributed employees = Distributed support
8
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
We’re in a
new world
9
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
All distributed
Your Apps
Your People
Your Infrastructure
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
Massive
blind spots
erode ability
to manage
10
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
So many layers, domains,
and providers
Traditional tools don’t work
for what you don’t own
“Is it the user
environment?”
“Is it the
Edge?”
“Is it the
Internet?”
“Is it the
application?”
“Is it the
cloud?”
“Is it the
DNS?”
11
See, understand,
and improve
digital experiences
everywhere
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
12
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Empowering every digital experience
Your Apps
Customer Workforce
Your People
Enterprise
Your Infrastructure
Deliver stellar
digital experiences
to users
Keep workers connected and
enjoying seamless app
performance
Optimize and sustain the
flow of your digital
supply chain
Let’s check it out.
Live demo: Internet Insights and ThousandEyes 3 agent types
13
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
173%
ROI
<6
Month
payback period
>50%
Productivity
boost for ITOps
and NetOps teams
6.9%
Boost
in hourly productivity for remote,
non-customer-
facing employees
50-80%
Reduction
of MTTI for P1 and P2
incidents impacting remote
workers
5.5%
Increase
in hourly revenue productivity
for remote revenue-generating
employees
14
The Total Economic Impact™
of ThousandEyes End User Monitoring
15
15
@ThousandEyes
Voice of the customer
“Talking to nontechnical people and trying to understand their
problem can sometimes have our IT team running in circles,
especially in a work-from-home setting … ThousandEyes
allows our IT professionals to visualize the users’ experience.
What would take two to three weeks to resolve because it was
intermittent, we can now resolve in a day or two.”
– Head of Global Network Services, Business Process Services Provider
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
16
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
At home In office
Improve employee experiences of hybrid work
17
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
• Real-time collaboration has increased by 25% in the last three years.
How many hours per week do you spend
troubleshooting unified communications
issues?
More than 10 hours Up to 10
hours
Unsure None
66% 19% 12% 3%
Troubleshooting collaboration apps is a time drain
18
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Endpoint Agent for End User Monitoring
Support your workforce anywhere
Troubleshoot individual user
experience issues
• Identify network issues in local or transit
ISPs and Cloud / SaaS
• Monitor performance to and through
the VPN
• Assess performance of Wi-Fi and local
network equipment
• Alert and report of key application
performance on a user basis
Monitoring collaboration applications
with ThousandEyes
19
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Live Demo
In-office meetings don’t look the same as before.
of all meetings will
include participants
joining from home
- Dimensional Research
98%
21
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes for Cisco RoomOS Devices
Troubleshoot in
Control Hub
ThousandEyes on
Cisco RoomOS Devices
22
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Live Demo
ThousandEyes End User Monitoring
provides real time, proactive visibility into
employees’ digital experience and
performance of business-critical SaaS
applications to help IT teams address the
challenges of a hybrid workplace
23
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
24
@ThousandEyes
Learn
more
Free
Trial +
Demo
Next Steps
• Subscribe to our blogs
https://blog.thousandeyes.com
• Get a real-time view of the health of the Internet
https://thousandeyes.com/outages
• Sign up for a Free Trial:
https://www.thousandeyes.com/signup
• Request a demo:
https://www.thousandeyes.com/request-demo
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Any questions?
We’re here for you.
25
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
26
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
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Improve Employee Experiences on Cisco RoomOS Devices, Webex, and Microsoft Teams with ThousandEyes

  • 1. 1 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Improving employee experience on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEye
  • 2. 2 Featured speakers Suzanne Phillips Global Go-to-Market Manager Brian Tobia Technical Marketing Engineer
  • 3. 3 Before We Begin... • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days. 3 @ThousandEyes Copyright ©2023 ThousandEyes, Inc. All Rights Reserved.
  • 4. 4 Copyright ©2023 ThousandEyes, Inc. All Rights Reserved. Agenda • Employee experiences • Network assurance with ThousandEyes • Endpoint agents • Monitoring Webex, Microsoft Teams, and Zoom • Cisco RoomOS devices • Q&A 4 @ThousandEyes
  • 5. 5 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Improving employee experiences on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEyes
  • 6. 6 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 7. 7 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. of respondents say connectivity issues are career limiting for remote workers1 62% ₁ Cisco Hybrid Work Index Distributed employees = Distributed support
  • 8. 8 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 9. We’re in a new world 9 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Colocation Data Center SaaS SaaS SaaS SaaS SaaS All distributed Your Apps Your People Your Infrastructure
  • 10. Colocation Data Center SaaS SaaS SaaS SaaS SaaS Massive blind spots erode ability to manage 10 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. So many layers, domains, and providers Traditional tools don’t work for what you don’t own “Is it the user environment?” “Is it the Edge?” “Is it the Internet?” “Is it the application?” “Is it the cloud?” “Is it the DNS?”
  • 11. 11 See, understand, and improve digital experiences everywhere © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 12. 12 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Empowering every digital experience Your Apps Customer Workforce Your People Enterprise Your Infrastructure Deliver stellar digital experiences to users Keep workers connected and enjoying seamless app performance Optimize and sustain the flow of your digital supply chain
  • 13. Let’s check it out. Live demo: Internet Insights and ThousandEyes 3 agent types 13 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 14. This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022. 173% ROI <6 Month payback period >50% Productivity boost for ITOps and NetOps teams 6.9% Boost in hourly productivity for remote, non-customer- facing employees 50-80% Reduction of MTTI for P1 and P2 incidents impacting remote workers 5.5% Increase in hourly revenue productivity for remote revenue-generating employees 14 The Total Economic Impact™ of ThousandEyes End User Monitoring
  • 15. 15 15 @ThousandEyes Voice of the customer “Talking to nontechnical people and trying to understand their problem can sometimes have our IT team running in circles, especially in a work-from-home setting … ThousandEyes allows our IT professionals to visualize the users’ experience. What would take two to three weeks to resolve because it was intermittent, we can now resolve in a day or two.” – Head of Global Network Services, Business Process Services Provider This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
  • 16. 16 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. At home In office Improve employee experiences of hybrid work
  • 17. 17 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. • Real-time collaboration has increased by 25% in the last three years. How many hours per week do you spend troubleshooting unified communications issues? More than 10 hours Up to 10 hours Unsure None 66% 19% 12% 3% Troubleshooting collaboration apps is a time drain
  • 18. 18 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Endpoint Agent for End User Monitoring Support your workforce anywhere Troubleshoot individual user experience issues • Identify network issues in local or transit ISPs and Cloud / SaaS • Monitor performance to and through the VPN • Assess performance of Wi-Fi and local network equipment • Alert and report of key application performance on a user basis
  • 19. Monitoring collaboration applications with ThousandEyes 19 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Live Demo
  • 20. In-office meetings don’t look the same as before. of all meetings will include participants joining from home - Dimensional Research 98%
  • 21. 21 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes for Cisco RoomOS Devices Troubleshoot in Control Hub
  • 22. ThousandEyes on Cisco RoomOS Devices 22 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Live Demo
  • 23. ThousandEyes End User Monitoring provides real time, proactive visibility into employees’ digital experience and performance of business-critical SaaS applications to help IT teams address the challenges of a hybrid workplace 23 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 24. 24 @ThousandEyes Learn more Free Trial + Demo Next Steps • Subscribe to our blogs https://blog.thousandeyes.com • Get a real-time view of the health of the Internet https://thousandeyes.com/outages • Sign up for a Free Trial: https://www.thousandeyes.com/signup • Request a demo: https://www.thousandeyes.com/request-demo © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 25. Any questions? We’re here for you. 25 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 26. 26 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.