A versatile information technology management professional with experience delivering quality business and technology solutions in a variety of industries and environments. Performed in many roles including Project Management Consultant, Information Systems Director, Service Delivery Manager, and Enterprise Application Architect. Experienced in driving the implementation of Internet, client/server, mainframe, network / infrastructure and multi-platform technologies. Expertise in a wide a variety of methodologies ranging from Waterfall to Agile Scrum.

1. THOMAS PFEIFFER
N105 W14692 LINCOLN DRIVE
GERMANTOWN, WI 53022
414.651.7931
tpfeiffer@berkshire-consulting.com
CAREER SUMMARY
A versatile information technology management professional with experience delivering quality
business and technology solutions in a variety of industries and environments. Performed in many
roles including Project Management Consultant, Information Systems Director, Service Delivery
Manager, and Enterprise Application Architect. Experienced in driving the implementation of
Internet, client/server, mainframe, network / infrastructure and multi-platform technologies.
Expertise in a wide a variety of methodologies ranging from Waterfall to Agile Scrum.
 Project Initiation, Planning, Execution,
Control, and Conclusion
 Technology Portfolio Governance
 Planning and Budgeting
 Service Delivery Management
 Software Package Selection and
Implementation
 Requests for Information and Proposals
 Enterprise Application Architecture
 Application Development Management
 Third Party Services and Processing
 Client Management and Conversions
 Network / Infrastructure Management
 Business Continuity Planning
 Vendor Management
 Communication and Change
Management
INDUSTRY APPLICATION EXPERIENCE
Consulting Services Project and Program Management, Service Delivery & Engagement
Management, Practice Development, Resource Management, Business
Development Support
Insurance Client Online Experience, Life, Annuity & Investment Products, Property
and Casualty, Guidewire Policy Center 7.0, Agent Portal, Enterprise Data
Warehouse & Real Time Data Services
Securities Industry Correspondent Clearing Services, Trading & Order Management, Broker
Workstation, Business Continuity Planning, Data Center & Facilities,
Managed Accounts Operations Planning, BETA Systems, Eagle PACE /
Portal, Mutual Fund Services
Manufacturing Global M&A Conversion / ERP Systems Cutover, ERP Evaluation and
Selection
Banking Customer Relationship Management, Call Center, Branch Automation,
Lending, Credit Collections, Foreign Exchange, Mortgage Fulfillment,
Enterprise Application Architecture & Integration, FIS Applications
Distribution Shipping & Receiving, Inventory Control, Order Processing, Warehouse
Management, EDI, Freight Manifest
Human Resources Payroll, Benefits Administration, Flexible Spending, Ultipro HR / Payroll,
Kronos Time & Attendance, Lawson Employee Self-Service
Healthcare Supply Chain, Distribution, Group Purchasing, Human Resources
Public Accounting Audit Tools and Technology, Caseware Working Papers, Clarity

2. THOMAS PFEIFFER
PAGE 2
PROFESSIONAL EXPERIENCE
Berkshire Consulting, LLC 9/2005 – Present
Sr. Project Management Consultant
Johnson Controls International 4/2015 – 2/2016
Successfully delivered as Global Conversion and Cutover Manager to complete a joint venture /
divestiture of Automotive Interiors division. Led planning, execution and stabilization for legal
entity restructuring of over 30 manufacturing sites in U.S., Canada, Mexico, Europe and Asia. Led
wave conversion planning of legal entity separation activities as part of the company’s $22 billion
Automotive Experience Division spin-off.
Northwestern Mutual 6/2012 – 4/2015
As Sr. Project Manager on an initiative to modernize the client’s Internet presence, drove definition
and delivery of product features across core teams, brokered teams and external vendors. Specific
areas included investment product strategy and site integration, business application architecture,
client service and support model. Led an effort with investments technology, data warehousing and
an external vendor to drive 2 days of latency out of reporting and client-facing site information.
Sentry Insurance 12/2009 – 6/2012
As Sr. Project Manager, drove teams engaged in the client’s legacy systems replacement initiatives
across two major releases. For the client’s Transportation division, directed the team responsible
for the client’s proprietary rating engine, as well as the integration to Guidewire Policy Center 4.0.
Directed 2 onshore, and 2 offshore teams supporting planning and migration of the client’s
Standard Business Products and Dealer Operations divisions to Guidewire Policy Center 7.0.
Northwestern Mutual 11/2009 – 12/2010
As Sr. Project Manager, led project teams in the Enterprise Data Shared Services group. As a group
we brokered services to enterprise projects providing data warehousing and data mart solutions, as
well as real-time data access services to core applications.
CUNA Mutual Group 8/2009 – 11/2009
As a consultant, performed high-level project assessments and developed business cases for the
client’s 2010 planning and prioritization.
Northwestern Mutual 3/2008 – 6/2009
As Sr. Project Manager, completed all business process change activities for the mutual company’s
home office migration from PeopleSoft to Ultipro for their Human Resources and Payroll functions.
Led the team responsible for business process definition and documentation, software application
configuration and customization, payroll parallel processing, end-user training, and enterprise-
wide change management.
RSM McGladrey, Inc. 9/2005 – 3/2008
As Program Manager, successfully completed the integration activities resulting from the
acquisition of a public accounting firm. The project covered integration of internal business
systems, audit and tax technologies, communications networks and physical locations. The
resulting company has over 9,000 professionals.
As Sr. Project Manager, successfully led the transition of the methodology and tools used by over
4,000 audit professionals in the firm. The migration included automation of risk-based audit
planning steps, and movement of the technology platform from Lotus Notes to a Web-based
enterprise platform that integrates with Caseware Working Papers. We were the Beta client with
Caseware as they enhanced the architecture of their product to match Lotus Notes replication
capabilities.

3. THOMAS PFEIFFER
PAGE 3
US Bancorp 6/2004 – 9/2005
Development Manager
Responsible for a team implementing and supporting applications used by the US Bancorp’s
Mutual Fund Services Division. Business areas supported included Fund Accounting, Fund
Administration and Transfer Agency. US Bank provides these services as a third-party to
approximately 150 mutual fund family clients. Applications are distributed across multiple
platforms and technologies.
Berkshire Consulting, LLC 10/2000 – 6/2004
Sr. Project Management Consultant
Bank of New York Clearing Services 10/2000 – 3/2003
As Program Manager, successfully led completion of the acquisition and conversion of a
correspondent-clearing firm. The client acquired a clearing firm servicing approximately 80
broker / dealer correspondent customers representing over 100 office locations. The project
required back-end systems conversions, migration of the correspondent network and
infrastructure, and integration of front-end Web based and client/server applications into the
client’s technology environment. The project required coordination across four corporations.
Responsibilities included establishing and implementing the overall project management
methodology and ongoing project execution. Reported to the Executive Steering Committee chaired
by the CEO and made up of the top-level executives from the five corporations involved.
Completed a systems consolidation effort involving evaluation of various trading and order
management platforms. Project resulted in the elimination of an internally supported system at a
significant annual cost savings to the client.
Directed a coordinated Business Continuity Planning project including Business Impact Analysis,
Business Facilities analysis and Data Center co-location. Managed internal teams and vendor
relationships to develop a combined strategy and plan for a client in the securities industry
ProHealth Care 6/2003 – 2/2004
As Program Manager, completed an enterprise-wide implementation of the Kronos Workforce
Central Time and Attendance platform for a regional healthcare organization with multiple
hospitals and clinics.
Led the planning and initial implementation stages for a Lawson Human Resources Self-Service
application for a regional healthcare organization.
Stratagem Consulting, Inc. 7/1997 – 10/2000
Service Delivery Manager
As eBusiness Solutions Manager for a regional mid-western consulting company, led business
solutions formation, subject matter sales support, hiring, resource management, service delivery
management and profit / loss at the practice level.
Engagement Manager
Managed high visibility consulting engagements for a regional Midwestern-consulting firm.
Accountable for the overall management and success of solutions based consulting engagements.
Additional duties included staff resource management and subject matter sales support.

4. THOMAS PFEIFFER
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Stratagem Consulting, Inc. 7/1997 – 10/2000
Consorta
As Engagement Manager, completed a technology infrastructure and business application
development project for a heath care group purchasing organization. Responsible for overall budget
of approximately $3 million reporting directly to the client’s Executive Steering Committee. A
major percentage of the project was dedicated to development of Internet applications to support
the client’s eBusiness direction.
Milwaukee Public Schools
Performed Management Quality Assurance over a PeopleSoft HR / Payroll / Benefits Administration
implementation for this large government organization with over 18,000 employees. The project had
an overall budget of approximately $8.5 million. Participated on the client’s Policy Committee to
review and make recommendations related to major project deliverables and decisions.
Northwestern Mutual
Performed as Lead Architect to complete the design of an enterprise client information solution. Key
aspects of the design centered on the “two-phase commit” requirements of multi-platform business
update transactions.
Schwaab Stamp
As Consultant, completed an overall systems and technology assessment. Delivered
presentations to executives describing the current environment, key issues and business
requirements, with recommendations for both short and longer-term technology initiatives. The
recommendations led to the selection and implementation of a new technology infrastructure
and the purchase of an ERP application suite.
The Berrington Group
As Project Manager, completed a package selection project for this third-party administrator of
flexible benefits plans. Led the RFI / RFP process to identify vendor short-list. Directed consultants
and client staff through the vendor solicitation, package evaluation and selection, and final
procurement. The platform and software was chosen to replace the core applications used to
administer flexible benefit plans on behalf of their clients.
DDN Pharmaceutical Logistics 3/1996 – 7/1997
Director of Information Systems
As Director, drove technology-related initiatives for a provider of third-party distribution services to
the pharmaceutical manufacturing industry. In-house systems provided order processing, inventory
control, warehouse management, and distribution processing. Data synchronization with
manufacturer’s systems was supported through Electronic Data Interchange.
Led the implementation and support of a Wide Area Network spanning three locations including the
implementation of office productivity software and electronic mail across the company.
Completed the implementation of company-wide Internet connectivity for electronic mail and
Internet access.
Documented and implemented methodologies for managing and aligning the IT project portfolio with
business priorities.
Directed the RFI / RFP process for selection of a mid-market ERP application.

5. THOMAS PFEIFFER
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M&I Data Services (FIS) 7/1988 – 3/1996
Sr. Project Manager
Completed the initial development phases of a Financial Banker Insight product, a universal
desktop for financial institution customer service call centers and branch sales automation.
Led the design, development, implementation and support of a Message Broker product. The
software acted as an object request broker for integrating business applications with multiple
platforms based on “message oriented middleware” architecture.
Completed the definition, design, development, implementation, and support of an Inquiry Generator
product that enabled end-user development of custom screens without programming intervention.
Directed the definition, design and development of a Relationship Packaging System. The product
was developed to enable banks to dynamically configure and maintain pricing based upon a
customer’s total account relationship with the institution.
Led the development, implementation, and support of a Credit Collections System. The product was
targeted at high-volume collections call center operations, and included interfaces to telephony
products for automated outbound call management.
Computer Task Group 11/1987 – 7/1988
Systems Engineering Consultant
As Consultant, completed analysis, design and development projects for an agricultural information
services company and a large packaged goods manufacturer.
M&I Data Services (Metavante Corporation) 1/1985 – 11/1987
Systems Analyst and Developer
As Lead Analyst, completed the definition, design and development of a Foreign Exchange System for
the bank’s international division. Performed as lead support person for a Payroll System that was
run as a service for over 1000 corporate customers of the bank.
EDUCATION
Bachelor of Business Administration –
Management Computer Systems
University of Wisconsin, Whitewater (1984)
Object-Oriented Analysis and Design with
Unified Modeling Language (UML)
– University of Wisconsin, Milwaukee
Lockheed Martin (1998)
Professional Development Gartner Group IT Symposium (1999)
Strategic Selling (2000)
Management by Responsibility (1998)
Project Management, AMA (1994)
Frontline Leadership (1990 – 1992)

6. THOMAS PFEIFFER
PAGE 5
M&I Data Services (FIS) 7/1988 – 3/1996
Sr. Project Manager
Completed the initial development phases of a Financial Banker Insight product, a universal
desktop for financial institution customer service call centers and branch sales automation.
Led the design, development, implementation and support of a Message Broker product. The
software acted as an object request broker for integrating business applications with multiple
platforms based on “message oriented middleware” architecture.
Completed the definition, design, development, implementation, and support of an Inquiry Generator
product that enabled end-user development of custom screens without programming intervention.
Directed the definition, design and development of a Relationship Packaging System. The product
was developed to enable banks to dynamically configure and maintain pricing based upon a
customer’s total account relationship with the institution.
Led the development, implementation, and support of a Credit Collections System. The product was
targeted at high-volume collections call center operations, and included interfaces to telephony
products for automated outbound call management.
Computer Task Group 11/1987 – 7/1988
Systems Engineering Consultant
As Consultant, completed analysis, design and development projects for an agricultural information
services company and a large packaged goods manufacturer.
M&I Data Services (Metavante Corporation) 1/1985 – 11/1987
Systems Analyst and Developer
As Lead Analyst, completed the definition, design and development of a Foreign Exchange System for
the bank’s international division. Performed as lead support person for a Payroll System that was
run as a service for over 1000 corporate customers of the bank.
EDUCATION
Bachelor of Business Administration –
Management Computer Systems
University of Wisconsin, Whitewater (1984)
Object-Oriented Analysis and Design with
Unified Modeling Language (UML)
– University of Wisconsin, Milwaukee
Lockheed Martin (1998)
Professional Development Gartner Group IT Symposium (1999)
Strategic Selling (2000)
Management by Responsibility (1998)
Project Management, AMA (1994)
Frontline Leadership (1990 – 1992)