1. SALES,
MARKETING
& TRAINING
MANAGER
Knowledge & Skill Areas
Include:

Sales & Marketing

Business Development

Regional Trainer

Project Management

Customer Service

Recruitment

Small Business Owner
THOMAS R. BIRKMAN
3749 Fallen Tree Way ▼ Amelia, OH 45102
(513) 767-6727 ▼ p_birkman@yahoo.com
PROFILE
Professional Sales │ Management │ Business Development │ Entrepreneurial
Detail-oriented and service-driven business professional capable of providing sales and
management support, with over twenty years of successful sales and marketing experience.
Knowledge of principles and processes for providing customer service. This includes customer
needs assessment, meeting quality standards for services, and evaluation of customer
satisfaction. Knowledge of principles and methods for showing, promoting and selling
products or services including marketing strategy and tactics, product demonstration, sales
techniques and sales control systems. The ability to analyze the organizations competitive
position by considering trends, existing and potential customers, also strengths and
weaknesses as compared to competitors.
Excellent multi-tasker, able to manage several projects at once without losing details, self-
motivated within a home office with minimal direct supervision. Recognized for ability to
think quickly and act decisively. Superb communication, organizational, motivational and
interpersonal skills. Exceptional customer service and leadership ability developed through
the sales industry.
EMPLOYMENT HISTORY & EXPERIENCE
 FIRST INVESTORS, Houston, TX ― Dealer Relations & Area Training Manager (2009-
Present)
― As a Dealer Relation Manager, responsible for the rebuilding of dealer relations in the
Ohio, Kentucky and Indiana market.
As the Area training manager, was called upon to train new DRM’s while in the field by
calling on dealers and working deals.
― Developed relationships with franchise auto dealers that would generate contracts
according to credit risk and profitability models while maintaining required efficiencies
while providing the highest quality customer service in the industry.
― Effectively managed dealers by following up on any pending deal or issues, educated and
analyzed dealers on efficiency goals, trends and portfolio performance, and advised
dealers who did not meet our standards.
 MARK-ONE FINANCIAL, Jacksonville, FL ― Account Executive (2008)
― Initiated the launch of Mark-One Financial into the Ohio market. During the last five
months, 40 new clients were established. However, as a result of the Credit Industry
collapse, the company experienced severe losses and was forced to downsize rather than
grow. Therefore, Mark One has withdrawn from the Ohio market.
 WESTLAKE FINANCIAL SERVICES, Los Angeles, CA ― Territory Manager (2004 ― 2008)
― As a Territory Manager, responsible for the start up of a new company in the Ohio and
Kentucky market.
― Developed relationships with both independent and franchise auto dealers that would
generate contracts according to credit risk and profitability models while maintaining
required efficiencies while providing the highest quality customer service in the industry.
― Effectively managed dealers by following up on any pending deal or issues, educated and
analyzed dealers on efficiency goals, trends and portfolio performance, and advised
dealers who did not meet our standards.
― Consistently within the top 10% in the company resulting in achieving the elite “Century
Club” membership.
 WHO’S CALLING, Kirkland, WA ― Marketing Representative (2002 ― 2004)
― As the Marketing Representative for the Ohio and Kentucky area, responsibilities

2. SALES,
MARKETING
& TRAINING
MANAGER
Knowledge & Skill Areas
Include:

Sales & Marketing

Business Development

Regional Trainer

Project Management

Customer Service

Recruitment

Small Business Owner
comprised selling tracking services to automobile dealerships. Presentations
demonstrated the benefits of recording all inbound calls that captured data showing
advertising progress. As a result, advertising expenses could be streamlined and targeted
to areas, which actually produced the maximum return.
EMPLOYMENT HISTORY & EXPERIENCE (CONTINUED)
 CAPITAL ONE AUTO FINANCE, Plano, TX ― Area Sales Manager & Regional Trainer (2000
― 2002)
― As Area Sales Manager: Initiated the start up in the Ohio market. While using selling
solutions and maintaining knowledge of competitors products and pricing, continually
generated over 200 contracts totaling $2.5 million per month in revenue.
― As Regional Trainer covering Ohio, Indiana, Michigan, and the New England states:
Monitored activities and performances, clearly defined expectations and implemented
strategies to achieve goals for all new Sales Reps within the region.
― Achieved top sales representative in the Great Lakes Region for two years.
― Earned Capital One nomination as "Rookie of the Year" for top performance.
 CONSUMER ACCEPTANCE CORPORATION, Indianapolis, IN ― Sales & Marketing Manager
(1996 ― 2000)
― Launched Consumer Acceptance Corporation into the Ohio and Kentucky area.
― While obtaining knowledge of competitors pricing and products, identifying market
trends, accelerated the growth to 180 contracts totaling 2 million per month in new
revenue in only ten months with steady expansion. This growth was accomplished
through continual service and extensive training.
― During the last two years, responsibilities grew into training all new Marketing
representatives.
EDUCATIONAL BACKGROUND
UNIVERSITY OF CINCINNATI, Cincinnati, OH
― Studies: Architecture/Business
United States Navy
― Received distinct honor of Color Company
― U. S. S Navasota

3. Page 2 of 2