Engagement gets you retention, but energy gets you high performance. Energy - confidence - direction: 3 Keys to High Performance and Success.

1. Energy
Confidence
Direction
Copyright 2011, eePulse, Inc.
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2. About eePulse…
eePulse delivers technology,
research and consulting to
energize and engage
employees
who deliver targeted action and
measurable business results.
Global provider since 1996;
rigorous scientific human capital
research.
Transforming surveys into
leadership tools and human www.eepulse.com
www.leadershippulse.com
capital data into actionable
+1-734-429-4400
insights. info@eepulse.com
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3. Overall goals
Improve energy, increase confidence and
provide direction so that employees
can …
Leap with
confidence;
know where to
go next
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4. Over 1 million data points
ENERGY
Predicts student test scores
Predicts 360 ratings of
performance
Predicts turnover, team
outcomes and firm performance
Predicts patient satisfaction
in hospital
Predicts customer service and
team outcomes
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5. Energize & Engage
Engagement gets you retention
People proud of the company, willing to stay, helping out
when needed, working on positive and friendly
relationships, getting what they need at work, liking the
cafeteria food, enjoying themselves at work, happy,
content, but not always doing what is needed to succeed.
Need something more than engagement to drive high
performance at work.
Engaged
Energized
Energy gets you high performance
Passion, sense of urgency, moving forward fast and
faster, innovating, exploring, engaging in the “right
fights” (courageous), moving the company in the
direction it needs to win or to beat the competition,
uncomfortable perhaps but successful and focused
on winning.
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6. Energy Pulse™
Simple and easy to use yet valid and predictive
Optimization construct
Gap between energy today vs. where productive important
Variance over time predicts (like quality metrics)
Energy fluctuates; need frequent measurement
Energy Pulse is copyright protected and a registered trademark of eePulse, Inc.
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7. Lessons Learned
• Frequent data collection + dialogue
creates an intervention that in itself
engages and energizes employees.
• Measuring energy regularly and
building a dialogue process positively
affects confidence and direction.
• Energy, direction and confidence = a
winning combination
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8. Energy Learning
Propels the
organization
What people say is bringing their forward
energy up and down at work.
Confidence ENERGY Direction
In myself Not just strategy
My company Help me prioritize today
Our future Success important Help me when new projects are
dropped on my plate
The team
Help me with “exciting”
Relationships direction / challenges
Redirect when unsuccessful
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9. Does Direction Matter?
You tell me …
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10. Winning combinations
Energized + Knowing my direction + High confidence
in my own skills =
High individual performance
Energized teams + Knowing team direction + High
confidence in my team =
High team performance
Energized company + Knowing organization’s
direction + High confidence in leadership, strategy
and ability to execute on vision =
High performing company
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11. Fast HRM Principles
Implementation is done using Fast HRM™ principles and
methodologies. Fast HRM comes from research on the drivers of
high performance firms, eePulse’s learning from fast, weekly
survey work done since 1996 and from proven tools from agile and
extreme programming.
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12. MEASUREMENT WITH
STANDARD AND CUSTOM
SURVEY SAMPLES
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13. Measure frequently
In a world with high change, the
“rhythm” of HR measurement must
match the rhythm of the business if
the organization wants INSIGHTS
that drive dialogue, action and results.
Example:
Did this manager experience change?
Did this manager need help? Compare
what the two sets of metrics would tell
you. What actions would you take
based on each?
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14. Signature
Energy Pulse
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15. Change
Step
Pulse
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16. Customer
dialogues
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17. The 16 Valour
Questions
Started out with 200 questions
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18. SAMPLE REPORTS
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19. Energy comparisons
Very High Performing
Firms 6.88
Quarterly
Average or Below Average
comparison data
Performing Firms 5.75 from the
Leadership Pulse
Dept A Dept C
6.56 4.85
Dept B
5.61
Manufacturing Your industry
Industry 5.91
6.09
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20. Confidence trend
Confidence in top leadership team; this is the trend for average or below
average performing firms from 2003 to 2011.
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21. Main
report
page
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22. Executive Summary Sample Pages
Question summary page orders
each question by mean (note that
these pages can be customized)
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23. Question
Detail
Report for
Energy
Want to be in the zone, not below
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24. Energy Heat Maps
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25. Energy Trend by Firm Performance
Higher performing firms (orange color line) have higher levels of energy
overall when compared to the lower performing (green color line) firms.
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26. Valour Analysis
Department A Department B
Department D
Department C
Valour Pulse™ adds
energy or sense of
urgency to the
traditional
engagement
analysis for focused
insights.
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27. Sample Priority Report
• Priority reports show managers
which questions to act on first to
drive fast action
– 2 x 2 which plots questions
that are low and that are of
high importance in driving
energy
• Meeting-in-a-box report
– Customized power point, with
speaker notes, that helps
managers engage in
dialogue. These are provided
to all managers.
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28. Action Taking Home Page
Simplified layout and pages
so that you can do 3 things
1. Work on opportunities
(just yours – can’t work
on others)
2. View reports – any
combination. Icons take
you to quick win charts;
view reports tab takes
you to the opportunity
list.
3. Export to Excel
Goal is to make it easy for managers to start taking actions.
Copyright 2011, eePulse, Inc.
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29. Quick Win Chart
Idea is to focus managers on
items in the yellow box first –
where the quick wins are (they
own the opportunity and it is
short term in nature). We want
employees to see action right
away so that you start to create
positive energy around the
survey process.
Toggle to view opportunity list
Look at details (not to work on
them, you are still in report
pages)
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30. Track ROI
Help get managers
engaged in the
process and
submitting best
practices. Create a
best practice library
that is specific and
compelling, and learn
what’s in the black
box (what managers
are doing to drive
performance). Track
return on investment.
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31. Personal Report Option
Sample from leadership pulse
Use this space to add links
to blogs, forums, articles, or focuses on personal engagement.
training materials You choose the comparison group
(company, department)
You
You
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32. Write to: info@eepulse.com
www.eepulse.com
www.energizeengage.com
www.leadershippulse.com
Call: +1-734-429-4400
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