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Theresa A. Gattey
54 Old Smugglers Rd, Branford, CT 06405
Cell: 203-871-7730
E-mail: theresag1@yahoo.com
Profile
 Highly motivated, respectful, loyal and dedicated employee.
 Adept at multi-tasking in a fast paced environment with exceptional quality and accuracy, extremely strong
organizational skills.
 Well-developed communication and interpersonal skills; quick to establish positive rapport with management, co-
workers and clients.
 Conscientious work ethic with proven abilities to work both independently and in a team environment to produce
positive results.
ProfessionalExperience
Administrative Assistant – Forum Plastics LLC, Waterbury, CT ▪ June, 2012 – Present
 Daily correspondence with customers, answer phones promptly and greet all incoming guests.
 Maintain extensive database programs in relation to customer requirements.
 Responsible for incoming purchase orders, execution of those orders and billing requirements.
 Execute and review all compliance documents that accompany product with outgoing shipments.
 Invoice customers for product shipped and update daily reports accordingly.
 Responsible for scheduling and procuring documents for outgoing product shipments, domestic and international.
Customer Service – The Graduate Club, New Haven CT ▪ November 2015 – Present
 Able to efficiently and consistently multitask in a fast paced environment.
 Establish guest rapport, anticipate needs, quick and accurate with timing and customer orders.
 Go above and beyond to ensure that all guests have a pleasant and memorable experience.
Catering Event Coordinator – Panera Bread, North Haven, CT ▪ January, 2008 – June, 2012
 Planning and management of multiple tasks simultaneously.
 Excellent customer relations and responsive to changes and contingencies in customer orders daily.
 Increased catering business by 30% while still completing daily responsibilities.
 Maintain extensive database clients and client historical data.
Client Service Professional – H&R Block, Guilford, CT ▪ December, 2011 – April 2012
 Greeted and welcomed incoming clients in a timely manner, to ensure a pleasurable experience.
 Updated and maintained client database utilizing specific software programs.
 Supported and anticipated the needs of the Tax Professionals.
 Contacted clients post visit to follow up on their experience.
Paralegal Internship – Law Office of Richard Florentine, Branford, CT ▪ April – June, 2011
 Reviewed incoming information condensed and composed drafts of legal contracts pertaining to client cases.
 Researched and obtained information from various sources regarding client cases.
 Answered and screened incoming calls and relayed appropriate information to lawyers.
 Responsible for entering extensive data of information obtained from incoming documents.
 Consistently updated and maintained client documents and files.

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ProgrammingandSoftware Skills
Full Microsoft Office Suite, PowerPoint, QuickBooks, other database software.
Education
Certified Paralegal – Branford Hall Institute, Branford, CT ▪ 2009-2011 (4.0 GPA)
Certification in Series 6/63 licenses/Life Insurance – Primerica Financial Corp., Boca Raton, FL ▪ 1990-2000
AS Fine Arts – Palm Beach Community College, Boca Raton, FL ▪ 1996-1998 (3.8 GPA)
Certified Paralegal – Catherine Gibbs Vocational, Providence, RI ▪ 1990-1992 (3.8 GPA)