Theresa A. Gattey
54 Old Smugglers Rd, Branford, CT 06405
Highly motivated, respectful, loyal and dedicated employee.
Adept at multi-tasking in a fast paced environment with exceptional quality and accuracy, extremely strong
Well-developed communication and interpersonal skills; quick to establish positive rapport with management, co-
workers and clients.
Conscientious work ethic with proven abilities to work both independently and in a team environment to produce
Administrative Assistant – Forum Plastics LLC, Waterbury, CT ▪ June, 2012 – Present
Daily correspondence with customers, answer phones promptly and greet all incoming guests.
Maintain extensive database programs in relation to customer requirements.
Responsible for incoming purchase orders, execution of those orders and billing requirements.
Execute and review all compliance documents that accompany product with outgoing shipments.
Invoice customers for product shipped and update daily reports accordingly.
Responsible for scheduling and procuring documents for outgoing product shipments, domestic and international.
Customer Service – The Graduate Club, New Haven CT ▪ November 2015 – Present
Able to efficiently and consistently multitask in a fast paced environment.
Establish guest rapport, anticipate needs, quick and accurate with timing and customer orders.
Go above and beyond to ensure that all guests have a pleasant and memorable experience.
Catering Event Coordinator – Panera Bread, North Haven, CT ▪ January, 2008 – June, 2012
Planning and management of multiple tasks simultaneously.
Excellent customer relations and responsive to changes and contingencies in customer orders daily.
Increased catering business by 30% while still completing daily responsibilities.
Maintain extensive database clients and client historical data.
Client Service Professional – H&R Block, Guilford, CT ▪ December, 2011 – April 2012
Greeted and welcomed incoming clients in a timely manner, to ensure a pleasurable experience.
Updated and maintained client database utilizing specific software programs.
Supported and anticipated the needs of the Tax Professionals.
Contacted clients post visit to follow up on their experience.
Paralegal Internship – Law Office of Richard Florentine, Branford, CT ▪ April – June, 2011
Reviewed incoming information condensed and composed drafts of legal contracts pertaining to client cases.
Researched and obtained information from various sources regarding client cases.
Answered and screened incoming calls and relayed appropriate information to lawyers.
Responsible for entering extensive data of information obtained from incoming documents.
Consistently updated and maintained client documents and files.
Full Microsoft Office Suite, PowerPoint, QuickBooks, other database software.
Certified Paralegal – Branford Hall Institute, Branford, CT ▪ 2009-2011 (4.0 GPA)
Certification in Series 6/63 licenses/Life Insurance – Primerica Financial Corp., Boca Raton, FL ▪ 1990-2000
AS Fine Arts – Palm Beach Community College, Boca Raton, FL ▪ 1996-1998 (3.8 GPA)
Certified Paralegal – Catherine Gibbs Vocational, Providence, RI ▪ 1990-1992 (3.8 GPA)