1) Umicore implemented a global SAP template to standardize business processes across its 86 industrial sites in order to facilitate growth, exchange of best practices, and global visibility. 2) The global template included developing a Business Process Library documenting standardized processes on SharePoint, implementing a single SAP instance, and establishing centralized master data governance. 3) By taking a clustered rollout approach using the standardized processes and template, Umicore was able to accelerate implementations and reduce costs through economies of scale and shared development efforts.

1. Umicore: materials for a better life …
SAP: business processes and building blocks
for a better life!
Agile and lean SAP rollouts in a global context
Kurt Blaton
Partner at TheValueChain
1
Joris Peeters
Head of Business Applications at
Umicore
SAPience.be User Day ‘15

2. SAPience.be User Day ‘15 2
AGENDA
About Umicore
Application context and challenges
Global template
What & why
Implications
Business process library – offering a packaged solution
Rollout approach
Synergies in the roll-out model and project phases
Global vs local processes
Showcase approach
Lessons learnt & key messages

3. Umicore, global leader in …
4
Automotive catalysts for passenger cars
Key materials for rechargeable batteries used in
portable electronics and hybrid & electric cars
Germanium substrates and other materials which are
used in new photovoltaic technologies
Recycling precious metals from old mobile phones,
laptops, electronic scrap and spent catalyst material

4. Key megatrends for Umicore
5
Resource scarcity
Renewable energy Electrification of the automobile
More stringent emission control

5. Umicore global presence
14,074 people in 86 industrial sites in 2014
North America
936 people
14 industrial sites
South America
1,128 people
5 industrial sites
Africa
1,282 people
3 industrial sites
Asia/Pacific
3,034 people
29 industrial sites
Europe
7,694 people
35 industrial sites
Turnover € 8.8 bn Revenues € 2.4 bn

6. SAPience.be User Day ‘15 8
AGENDA
About Umicore
Application context and challenges
Global template
What & why
Implications
Business process library – offering a packaged solution
Rollout approach
Synergies in the roll-out model and project phases
Global vs local processes
Showcase approach
Lessons learnt & key messages

7. Umicore SAP system architecture
Evolution ... not revolution
BWPSAP P14
JIM
EP
Standalone (no STAIRS integration)
SAP PRD
SAP COP
SAP P63
SAP Business One
PMR
BP
ZC
CSM
RBM
MM
TFP
UBR
Open ERP
Oracle ADEOM
BW0
P02 P12
ASP UCP
P58 P66
plus SAP PI, SAP Portal,
MDM-SRM, APO, SolMan, ...
SAP UMP
(version ECC 6 EhP 6 SP5)
(a.o. STAIRS)
SAP SRM
(Indirect procurement)
SAP HRP
Cognos
(Hermes)
TM PMCPEMAC UMS
BIP
SAP Portal

8. Umicore SAP Applications portfolio
Re-use potential
10

9. SAPience.be User Day ‘15 11
AGENDA
About Umicore
Application context and challenges
Global template
What & why
Implications
Business process library – offering a packaged solution
Rollout approach
Synergies in the roll-out model and project phases
Global vs local processes
Showcase approach
Lessons learnt & key messages

10. An agile, cost efficient and flexible IT solution to support growth
• Internal growth (ex.: volumes)
• External growth (ex.: acquisitions, mergers, greenfield sites,…)
Global standards and common solutions
• Facilitating the exchange of best practices between BU’s and sites
• Facilitating ‘sharing’ of activities cross sites
• Facilitating reporting needs
Global visibility and transparancy on operations
• Global suppliers, customers and material master data
• Common information delivery standards
• Value of completeness, speed and quality of global information
• Inter- & Intra-company (legal entity) activities
Formalized risk management
Simplified and renewed IT landscape
• Scattered system landscape
• End-of-life of systems
Why? Need for …

11. Global template program
3 major angles
1. One single SAP solution
• Design through re-engineering (industry best practices) where valuable
• Documentation of BPL (Business Process Library) via 4-level process model
on MS SharePoint
• SAP system and all interlinked applications (direct and indirect)
2. Centralized master data concept and governance
• Clear central business ownership
• Clear governance rules (e.g. D&B matching for all customers and vendors)
3. Clear IT and business process ownership
• For project and support
• IS domain owners per process
• Business domain owners per business unit (remains challenge)

12. Business Process Library
Using central SharePoint
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13. SAPience.be User Day ‘15 15
AGENDA
About Umicore
Application context and challenges
Global template
What & why
Implications
Business process library – offering a packaged solution
Rollout approach
Synergies in the roll-out model and project phases
Global vs local processes
Showcase approach
Lessons learnt & key messages

14. 16
Build Business Process Library (BPL)
• Based on SAP Best Practice principles
Use showcase system to demonstrate available functionalities
Deploy Rapid Implementation Methodology
• Show pre-configured process scenarios
• Perform fit/gap analysis
• Implement
Solution Change Advisory Board (SCAB)
• Manage deviations with business & IT domain owners
Build business solution with processes from Umicore Business Process Library
• Global template vs local solution
Re-use pre-documented processes
• Configuration guides, process overview scenario’s, process functional descriptions
Key objectives
Speed up implementation process

15. Key objectives
Control the solution lifecycle
By strict governance of Business Process Library
• Dedicated process domain owners (IT and business
responsibility)
• Clear and aligned documentation
• Business process changes, - enhancements, - extension
controlled via Solution Change Advisory Board
By appliance of master-slave principles
By controlled change & release management

16. Synergies to realize
Concept proposal
• Consolidation of common business requirements will be achievable which will have a direct
impact on the business spending for process improvements and rollout of Global AC.
• Planning will be realistic. Sites with business criticality and urgent demand need not wait
for other sites to complete rollouts.
Planning and
prioritizing
• Reduction in effort incurred for individual impact analysis of gaps, where the Template
Management team can solve together for the cluster sites.
• Consolidation of local changes can be proposed at the Fit-Gap phase for similar requirements
from other cluster sites. Cost of development will get shared by the sites in these cases.
• Provides sufficient time for ‘re-training and data cleansing’ to sites which require them.
Fit/Gap and
scoping
• Planning of concurrent development and customization in same global objects can be
successfully done without affecting the delivery timelines.
• Integration and Regression test cycle for each release will be scheduled, where during the
regression test phase all changes moving to production will be tested and validated.
Consolidated regression test will reduce the cost of each rollout.
Realization
• Manual version management risks will be reduced as movement of changes in same objects
can be planned together.
• Additional effort for post live system monitoring can be combined for the cluster sites, which will
reduce the monitoring effort.
• Stability of the template can be enhanced with less frequent movement.
Deployment

17. Rollout strategy: clustered rollouts
Concept proposal
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FACTORS ADVANTAGES
Pilot
Rollout Cluster 1
Rollout Cluster 2A
Rollout Cluster 2B
Re-training, change management
& data cleansing
Fit/gap Realization Test Deploy
Commonality of business processes
Geographical proximity
Business readiness
Commonality of legacy system landscape
Economies of scale (realization and testing)
Shared costs (project mgmt, realization, testing, …)
Faster rollout

18. Approach & methodology
Global template, local solution
Approach: define ‘core’ solution template
Template consists of aset of inter-related business processes and
their supporting SAP functionalities
SAPience.be User Day ‘15 20
Template
The major process flows of the
industry type/company will be
incorporated into a “core” template
“Complete”
solution
for
specific site
“Core”
business
template
“Local”
enhancements
Enhancements
Can cover additional locally required
functionality via strictly controlled
change request procedure

19. Accelerate & reduce implementation
Focus on core processes that make you different
Umicore SAP Process Library:
packages providing
preconfigured business
processes and project
accelerators to stream-line BU
implementations
Traditional
project
Adjustments
within project
Standard
system
ASK Model
As-is / To-be
SCAB
Standard
system
With Umicore
SAP Process Library
Adjustments
within project
Umicore
SAP
Process
Library
SHOW Model
Fit / Gap
Identified gaps from
Umicore Process Library

20. SAPience.be User Day ‘15 22
AGENDA
About Umicore
Application context and challenges
Global template
What & why
Implications
Business process library – offering a packaged solution
Rollout approach
Synergies in the roll-out model and project phases
Global vs local processes
Showcase approach
Lessons learnt & key messages

21. Key Messages (1/2)
There is more common SAP in your business processes
• Business specific process library
• Show cases => SAP and process training starts here!
• Identification template gaps vs. local specifics
• 80% rule (good enough principle, cost awareness
Invest in an agile and focused IT core team
• An international scope does not mean a large and complex team structure
• Define team roles in an international context
• Define application governance principles
• Define documentation principles
• Create synergies and re-use knowledge through focused teams – authorizations,
data migration, stock migration
SAPience.be User Day ‘15 23

22. Key Messages (2/2)
Make change management within the business part of
the IT program / project
• Business needs to take the ownership
• IT core team can facilitate agenda, meetings, follow-up
◦ Identify, describe, remediate
Define and specify business involvement
• High involvement during fit/gap gives a no-surprise environment
• Usage and availability of detailed user test scripts
in all stages of the project
• Change leads / key users / end users
◦ Training focused on “work instructions”
◦ Classical training – only on request
Master data readiness
• It is worth to start a parallel project on master data and
master data centralization
SAPience.be User Day ‘15 24

23. With a 100% focus on SAP-centric
environments, we OPTIMIZE THE WEAK
LINKS in your value chain, improve your
organization’s overall PERFORMANCE, and
ACCELERATE VALUE creation.
+70 experienced SAP consultants
Best practices and E2E solutions
Process efficiency
• Ready-to-use process optimizers
• Cloud solutions
• User experience
• Process orchestration & integration
• Targeted customised software
Application & system management
1
2
3

24. Questions?
SAPience.be User Day ‘15 26

25. Thank you!
SAPience.be User Day ‘15 27