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Retaining Your Customers Round-table By Matthew Scudder

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TheMillenniumExperience2015
TheMillenniumExperience2015

The document outlines an agenda for a roundtable discussion led by Matthew Scudder on retaining customers. The roundtable will have 4 topics - Marketing, Customer Service, Rewards, and Guest Experience. Each of the 4 topics will be discussed for 6 minutes by small groups, who will select a scribe and spokesperson. The spokespeople will then summarize their group's discussions in 5 minutes each. A summary of the overall discussion topics will be available online afterwards.

Education
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speaktme.com
speaktme.com Retaining Your Customers Roundtable with Matthew Scudder
speaktme.com Matthew Scudder VP of Operations Millennium Systems International YOUR PRESENTER
speaktme.com
speaktme.com
speaktme.com EACH ROUND TABLE HAS 4 TOPICS
speaktme.com 6 MINUTES MAX ARE TO BE SPENT ON EACH TOPIC
speaktme.com EACH TABLE WILL ELECT A “SCRIBE” TO WRITE ALL IDEAS, AND A “SPOKESPERSON” TO CONVEY THEM INFRONT OF THE CLASS
speaktme.com EACH GROUP’S SPOKESPERSON WILL SUMMARIZE THEIR KEY POINTS FROM EACH TOPIC IN 5 MINUTES
speaktme.com FOR A SUMMARY OF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT: Slideshare.net/TheMillenniumExperience2015
speaktme.com LET’S GET STARTED: OPEN YOUR ENVELOPES
speaktme.com MARKETING Topic One
speaktme.com CUSTOMER SERVICE Topic Two
speaktme.com REWARDS Topic Three
speaktme.com GUEST EXPERIENCE Topic Four
speaktme.com SPOKESPEOPLE – PLEASE SHARE YOUR GROUP’S KNOWLEDGE
speaktme.com FOR A SUMMARY OF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT: Slideshare.net/TheMillenniumExperience2015
speaktme.com
speaktme.com

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Retaining Your Customers Round-table By Matthew Scudder