Mo Goltz Resume - UX Researcher w21

1. EXPERIENCE
UX Researcher Freelance September 2020–Current
• Leading research and UX strategy projects
Lead Design Instructor (UX/UI) Flatiron School June 2019–January 2020
• Taught UX/UI design and research in a 12 week in-person bootcamp and acted as a
Design Manager and Creative Director by guiding student teams through real client
projects with local companies
• Co-developed improved project management processes used by instructors globally
UX Researcher (contract) Sylver Consulting February 2019–April 2019
• Developed guidelines for interviews, contextual inquiries, and competitive analysis
• Conducted and analyzed interviews used to create journey maps
Design Strategist (contract) Accenture July 2018–February 2019
• Developed materials consultants use to successfully apply design thinking and
workshop methodology across Accenture
• Created a kit for inexperienced employees to run their own workshops
• Facilitated workshops and designed interactive presentations
UX Researcher (contract) iCrossing April 2018–June 2018
• Developed recommendations to increase sales conversion and improve usability
• Conducted user flow analysis, heuristic evaluations, and UX benchmarking
UX Researcher (contract) Allstate November 2017–February 2018
• Conducted interviews, remote concept testing, and a meta-analysis of market research
• Proposed recommendations to improve the experience of managing insurance claims
• Developed the foundations of a universal video research repository
UX Coaching Fellow IDEO U July 2017–December 2017
• Mentored students by providing feedback and guidance in multiple courses
Design Strategist (freelance) Steelcase September 2017–October 2017
• Co-facilitated workshops and designed a set of posters summarizing outcomes
UX Designer (contract) Leo Burnett September 2017
• Designed wireframes and layout guidelines for marketing landing pages
Senior UX Designer UserTesting September 2015–May 2016
• Designed journey maps, screen flows, wireframes, prototypes, and UI systems
• Led initiatives to share research among product, client success, and technical support
as well as increase cross-functional feedback on in-progress work
UX Designer and UX Researcher Hearsay Social January 2014–August 2015
• Initiated the regular use of remote usability testing tools and among the product team
and created documentation and templates to support adoption
• Led an initiative to update client contracts with the legal team to gain increased access
to users for research purposes
• Facilitated workshops, conducted interviews, contextual inquiries, card sorting,
developed personas, created screen flows, designed wireframes, produced prototypes,
and conducted remote usability testing
UX Designer Momentum Design Lab August 2013–November 2013
• Lead client meetings and designed wireframes and created prototypes
UX Designer Salesforce January 2012–July 2013
• Led collaboration with internal teams to Identify and prioritize areas of the product most
in need of improvement and identify ways to enhance training and onboarding
• Established a new methodology for prototyping and trained key employees in this new
process to support adoption
Mo Goltz
UX RESEARCHER
& DESIGN STRATEGIST
mogoltz.com
linkedin.com/in/mogoltz
mo.goltz@gmail.com
847.757.7901 | Chicago, IL
PERSONAL STATEMENT
Empowering companies to develop a
competitive advantage by learning more
about their users.
I am immediately available for full time
or contract work as a UX Researcher. I’m
based in Chicago and am open to remote
positions.
EDUCATION
Master of Design
UX Design Strategy and User Research
IIT Institute of Design
2009–2011
Bachelor of Fine Arts
Graphic Design and Minor in Psychology
Washington University in St. Louis
2004–2007
SKILLS
• Card sorting
• Cognitive walkthroughs
• Competitive analysis
• Concept testing
• Content auditing
• Desirability testing
• Ethnographic observation
• Heuristic evaluations
• Interviews / Contextual inquiry
• Persona creation
• Presentation design / Storytelling
• Secondary research / Meta-analysis
• Survey writing
• Usability testing
• User journey mapping / Story mapping
• UX benchmarking
• UX Design / Prototyping
• Workshop facilitation
INTERESTS
• Research operations
• Learning Design
• Service design
• Business design
• Event design