Technology Leader, Strategic Leader, IT Executive, IT Business Partner, Business Technology Partner, Executive, Chief of Staff, Executive Director, Chief Business Officer, IT Leader, IT/Finance, VP IT Relationship Management , Business Partner Driving Cross-Functional Alignment of IT Strategy, Programs & Services PMO Leadership IT Strategy

1. TERRI CICCODICOLA, MBA, PMP, CISA, ITIL, LSSWB
Florham Park, NJ 07932 | 973.377.5954 | cicconj@optonline.net | linkedin.com/in/terriciccodicola
Technology Leader: IT Strategy and Optimization, Relationship & Program
Management, Services Delivery
"Thrives on Challenges; Drives Solutions"
Strategic business partner and executive leader, who drives cross-functional alignment of IT strategy,
programs/services. Successful career history leading the optimization, standardization and alignment
of IT business and corporate strategy within complex global business environments. Combines
innovative thinking and initiative with systems expertise leading high impact programs with cross-
functional teams. Capitalizes on strong business acumenand partnering abilities in conceptualizing
solutions, synthesizing conclusions, and driving resolution to difficult business problems to increase
revenue, improve market share, raise customer satisfaction, and gain operational and cost efficiencies.
KEY EXPERI ENCE AREAS
IT Business & Strategy Project & Program Business Partner Business Process Re-
Alignment Management Engagement Engineering
Business Optimization Vendor Management Technology Integration Resource Management
PMO Leadership Capacity Planning Change Management Collaboration
Governance Services Delivery Shared Services Risk Management
Communications Business Intelligence Data Analytics M&A
PROFESSI ONAL EXPERI ENCE
WYNDHAM HOTELS & RESORTS PARSIPPANY,NJ
Senior Director, Revenue Technologies 8/2019 – Present
Collaborates with business partners to plan strategy, facilitate change, identify cross-discipline solutions
and train the organization on opportunities and new technologies available. Manages Omni Channel
Revenue technology strategy and related projects to enable company and business needs. Determines
impact of business systems decisions on technical architecture.
 Aligns business strategies with innovation and technology to improve business processes and
outcomes
 Coordinates complex system integrations and reporting strategies in support of business
imperatives
 Directs delivery of project portfolios with significant impact to business direction; increasing
revenues and reducing cost
 Collaboratively drives product vision towards optimizing user experience and business goals
 Manages strategic ($27M/year) vendor partner relationship (from contract to accountability);
improving application performance, development delivery and support
 Recommends and manages implementation of process enhancements within IT, measured by
improved KPI results and efficiencies
IEEE PISCATAWAY,NJ
Director, IT Business Partner 2016 – 2019
Reported to the CIO; Led development of technology roadmap aligned to business strategy, to meet

2. Terri Ciccodicola | Page 2
operational needs and support IEEE IT objectives. Provided leadership in the areas of services delivery
and systems and project management support to organizational units. Single point of contact and
accountability for the assigned clients.
 Led Agile development team, product strategy and usability design for $18M cutting edge,
multifaceted platform; increasing user base by 723%
 Oversaw delivery of a 60+ project portfolio leading to increased revenue and improved member
satisfaction by nearly 20%
 Led Development, QA, Mobile, Infrastructure, Network, Architecture & Security teams to deliver
and support applications and technology projects
 Directed and optimized cross-functional resource planning for initiatives in alignment with
business unit strategic direction
 Managed project schedules, budgets, vendor relationships and contracts
PSN PARSIPPANY,NJ
Consultant 2015 - 2016
Performed system analysis at 1000+ employee Cocoa company. Presented recommendations to senior
management and acted as program manager to implement proposed enhancements.
FEDERAL RESERVE BANK EAST RUTHERFORD, NJ
Vice President, IT Customer Relationship Management 2012 - 2014
Defined, communicated and delivered national IT priorities. Initiated and executed IT initiatives, and
established and managed SLAs. Collaborated with business owners to define IT requirements in
alignment with business goals. Oversaw the delivery of $14.5M in annual IT projects.
 Increased IT service delivery customer satisfaction rates by 20% within first year as the IT
customer relationship manager
 Orchestrated multi-functional effort to optimize system controls and disaster recovery planning
and established governance procedures to reduce potential security vulnerabilities
 Identified $2M+ in annual opportunities to reduce technology costs by collaborating with
divisional leaders in the analysis of IT processes and technology utilization
 Expanded IT strategic planning activities from 1 year to 3 years by partnering with clients to
design IT roadmaps, which enhanced client service offerings and improved planning for future
technology and resource requirements
HERTZ CORPORATION PARK RIDGE, NJ
Senior Director – Project Management Office (PMO) 2009 - 2012
Supervised the delivery of a large portfolio of PMO projects. Analyzed and recommended project
modifications to address and mitigate risks and achieve optimal financial benefits. Implemented
institutional project management processes in alignment with PMBOK standards. Promoted continuous
process improvement through training on project management best practices and emerging trends to
300+ global Project Managers.
 Oversaw a global portfolio of 325+ annual projects, delivering over $750M in combined cost
savings and revenue generation initiatives
 Advanced early stage PMO organization by three levels on the Gartner maturity scale in 2 years
 Sourced and led the implementation of a global Project Portfolio Management system to
standardize project management processes and centralize all project related activities
 Developed weekly CEO executive summary reports and Board of Director presentation slides to
provide updates and insights regarding portfolio status
BOOZ ALLEN HAMILTON PARSIPPANY, NJ
Director, Global Reporting and Business Systems 2005 - 2008
Conceptualized, designed and rolled out internal financial and systems best practices and processes.
Managed a $3.5M budget and a team of 32 in the design and delivery of multiple simultaneous projects

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often involving numerous internal and external constituents and matrix partners. Instituted Service
Level Agreements (SLAs) using Six Sigma methodologies. Managed vendor relationships and contracts.
 Grew global reporting user base from 212 to 1,396 by centralizing previously siloed financial data
and designing more value-added reporting capabilities
 Realized a 45% improvement in data reliability, security, and reporting efficiency by partnering
with the data warehouse team in the development of data structure and flow enhancements
 Modernized financial and reporting application by recommending and leading the $3.6M ERP
application implementation and business process redesign throughout 23 countries in 18months
 Led financial system integration following 2 corporate acquisitions. Simultaneously acclimated
acquired finance staff into the organization with no loss to productivity
 Streamlined global financial reporting through consolidation process that reduced reports by 1300
and time to close by 7 days. Incorporated automated currency revaluation program that decreased
process time from 3 days to 3 hours
 Elevated investible cash, resulting in a $700K+ annual savings through the implementation of an
inter-company netting pay-down process that simultaneously met local compliance requirements
 Constructed a Mentor and Peer Advisor Program that improved internal competencies by 7%,
increased average annual promotions by 8%, and reduced attrition rates by 1.3%, compared to
corporate average increase of 2.9%
Senior Manager, Financial Systems Group 1996 - 2005
Senior Financial Analyst, Financial Systems Group 1994 – 1996
Senior Financial Analyst, International 1990 – 1994
EDUCATI ON AND CERTI FI CATI ONS
Master of Business Administration, Finance, Fairleigh Dickinson University, Madison, NJ
Bachelor of Science, Accounting, Siena College, Loudonville, NY
Certified Project Management Professional (PMP) ITIL Certification
Certified Information System Auditor (CISA) Lean Six Sigma White Belt
CORE COMPETENCIES
Cross-Functional Relationship Professional Strong Builds and Leads
Leader Manager Service Oriented Communicator Effective Teams
Problem Solver Strategic Thinker Innovator Negotiator Coach/Mentor
Collaborative Decision-Maker Visionary Effective Presenter Influential Leader
Change Leader Creative Product Developer Customer Focused Proactive
AWARDS AND RECOGNI TI ONS
Oracle Excellence Award Booz Allen Hamilton Eagle Booz Allen Hamilton Excellence
Award Award
2009 Project of the Year, 2016 Project of the Year special
New Jersey PMI mention, New Jersey PMI
PROFESSI ONAL AFFI LI ATI ONS
Project Management Institute (PMI)
Information Systems Audit and Control Association (ISACA)