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MOBILE AND SHOPPING INSIGHTS
                      AND APPS
                         CONTACTS
                         [1] Simon@TenThousand.ca      +1(888)559-1159 ext 3
                         [2] Alistair@TenThousand.ca   +1(888)559 1159 ext 4




Thursday, 15 March, 12                                                         1
Mobile	
  &	
  Shopping

                                               2

Thursday, 15 March, 12                             2
Mobile
     • Mobile will soon be bigger than desk/home
       computers




                                                   3




Thursday, 15 March, 12                                 3
Mobile will soon be bigger than desk/home computers




                                         (Source:	
  Morgan	
  Stanly	
  Research	
  2010)   4




Thursday, 15 March, 12                                                                           4
Japan social networking trends show how quickly mobile
             can overtake desktop internet access




                                        (Source:	
  Morgan	
  Stanly	
  Research	
  2010) 5


Thursday, 15 March, 12                                                                        5
Mobile is becoming social media lifeline




                                                                       •   The	
  New	
  York	
  Times	
  iPhone	
  applica9on	
  
                                                                           recently	
  added	
  sharing	
  func9onality	
  which	
  
   •   Sales	
  of	
  smartphones	
  on	
  the	
  rise	
  as	
  	
         allows	
  a	
  user	
  to	
  easily	
  broadcast	
  an	
  ar9cle	
  
       people	
  seek	
  to	
  feed	
  their	
  social	
  media	
          across	
  networks	
  such	
  as	
  Facebook	
  and	
  TwiDer.	
  
       addic9ons	
  on	
  their	
  mobile	
  devices.                      Many	
  websites	
  already	
  support	
  this	
  
                                                                           func9onality,	
  but	
  it's	
  likely	
  that	
  we	
  will	
  see	
  an	
  
                                                                           increase	
  in	
  user	
  behavior	
  as	
  it	
  becomes	
  more	
  
                                                                           mainstream	
  for	
  people	
  to	
  share	
  with	
  networks	
  
                                                                           what	
  they	
  used	
  to	
  do	
  with	
  e-­‐mail	
  lists.	
  

                                                                                                                                                           6



Thursday, 15 March, 12                                                                                                                                         6
•   Using	
  mobile	
  devices	
  in-­‐store	
  to	
  help	
  make	
  a	
  final	
  decision	
  on	
  an	
  item	
  is	
  a	
  newer	
  and	
  notable	
  influence	
  along	
  
       the	
  purchase	
  path:	
  The	
  study	
  found	
  38%	
  of	
  US	
  shoppers	
  said	
  they	
  used	
  their	
  mobile	
  devices	
  to	
  help	
  make	
  a	
  final	
  
       decision	
  to	
  make	
  a	
  store	
  purchase.	
  And	
  31%	
  of	
  those	
  polled	
  purchased	
  a	
  new	
  item	
  aQer	
  using	
  their	
  phone	
  in-­‐
       store.	
  This	
  finding	
  signifies	
  the	
  rise	
  of	
  yet	
  another	
  media	
  channel	
  in	
  the	
  convoluted	
  path	
  to	
  purchase


                                                                                                                                                                              7



Thursday, 15 March, 12                                                                                                                                                                 7
Mobile is revolutionizing shopping




                                                                                         8

                                          (Source:	
  Morgan	
  Stanly	
  Research	
  2010)
Thursday, 15 March, 12                                                                        8
Buying Process: Crowdsourcing Styles, Better




   •   Companies	
  like	
  StyleHop	
  are	
  allowing	
  fashion	
  merchants	
  and	
  buyers	
  to	
  leverage	
  crowdsourcing	
  to	
  
       get	
  forward-­‐looking,	
  fast-­‐turnaround,	
  predic9ve	
  analy9cs	
  that	
  drama9cally	
  improve	
  their	
  style	
  
       picking	
  capabili9es	
  helping	
  retailers	
  pick	
  more	
  produc9ve	
  inventory,	
  leading	
  to	
  lower	
  markdowns,	
  
       higher	
  profits	
  and	
  a	
  beDer	
  selec9on	
  for	
  fashion-­‐hungry	
  consumers.

   •   FashioStake	
  allows	
  customers	
  to	
  invest	
  in	
  a	
  designer	
  or	
  a	
  brand	
  by	
  pre-­‐ordering	
  the	
  items.	
  That	
  
       way,	
  the	
  company	
  allows	
  the	
  designers	
  to	
  produce	
  to	
  order,	
  instead	
  of	
  pushing	
  quan99es	
  that	
  
       may	
  not	
  sell	
  later.	
  This	
  minimizes	
  the	
  risk	
  and	
  allows	
  informed	
  planning	
  of	
  the	
  produced	
  
       quan99es
                                                                                                                                                        9



Thursday, 15 March, 12                                                                                                                                      9
Online Shopping: Smarter Tools Mean Fewer




     •    MyShape	
  matches	
  shoppers	
  with	
  items	
  that	
  correspond	
  to	
  their	
  personal	
  measurements	
  and	
  
          preferences	
  and	
  pushes	
  clothes	
  to	
  them	
  online.

     •    Fits.me	
  is	
  a	
  Virtual	
  FiWng	
  Room	
  that	
  helps	
  to	
  solve	
  the	
  single	
  biggest	
  problem	
  for	
  apparel	
  e-­‐
          commerce:	
  that	
  consumers	
  can’t	
  try	
  the	
  clothes	
  on	
  before	
  they	
  buy.	
  The	
  site’s	
  shape-­‐shiQing	
  
          robo9c	
  mannequin	
  takes	
  your	
  body	
  measurements	
  and	
  mimics	
  your	
  shape	
  so	
  that	
  you	
  can	
  see	
  
          exactly	
  how	
  clothing	
  would	
  fit	
  you.


                                                                                                                                                    10



Thursday, 15 March, 12                                                                                                                                      10
In-store Shopping: Collecting Data to Maximize
                              Purchases
                                     •   Novitaz	
  created	
  a	
  complete	
  pla[orm	
  for	
  tracking	
  
                                         and	
  managing	
  in-­‐store	
  customer	
  experience	
  by	
  
                                         offering	
  a	
  unique	
  device	
  with	
  an	
  ac9ve-­‐RFID	
  chip	
  
                                         embedded	
  into	
  a	
  credit	
  card	
  or	
  loyalty	
  card,	
  
                                         which	
  shows	
  consumer	
  loca9on.	
  It	
  also	
  requires	
  
                                         a	
  mobile	
  phone	
  to	
  communicate	
  with	
  the	
  
                                         consumer.	
  The	
  pla[orm	
  provides	
  session	
  metrics	
  
                                         about	
  consumer	
  preferences,	
  which	
  can	
  then	
  be	
  
                                         compiled	
  into	
  a	
  customer	
  profile	
  so	
  later	
  offers	
  
                                         can	
  be	
  tailored	
  individually

                                     •   ShopKick,	
  instead	
  of	
  supplying	
  the	
  customer	
  with	
  
                                         a	
  special	
  device,	
  relies	
  on	
  their	
  exis9ng	
  mobile	
  
                                         phones.	
  In	
  this	
  case,	
  the	
  main	
  implementa9on	
  is	
  
                                         done	
  on	
  the	
  retailer’s	
  side	
  —	
  ShopKick	
  installs	
  
                                         devices	
  in-­‐store,	
  similar	
  to	
  Wi-­‐Fi	
  access	
  points,	
  
                                         and	
  the	
  device	
  sends	
  inaudible	
  audio	
  signals,	
  
                                         which	
  interact	
  with	
  a	
  phone’s	
  microphone.	
  The	
  
                                         offers	
  get	
  sent	
  to	
  the	
  phone,	
  which	
  include	
  the	
  
                                         ability	
  to	
  earn	
  points,	
  Facebook	
  currency,	
  song	
  
                                         downloads,	
  and	
  instant	
  giQ	
  cards	
  that	
  can	
  be	
  
                                         redeemed	
  in-­‐store.

                                                                                                         11



Thursday, 15 March, 12                                                                                            11
Media Coverage: Tracking Influence on Sales




                                            12



Thursday, 15 March, 12                           12
•   SnapTell	
  allows	
  you	
  to	
  take	
  a	
  photo	
  of	
  the	
  cover	
  of	
  any	
  CD,	
  DVD,	
  book,	
  or	
  video	
  game,	
  and	
  the	
  
         applica9on	
  will	
  automa9cally	
  iden9fy	
  the	
  product	
  and	
  find	
  ra9ngs	
  and	
  pricing	
  informa9on	
  online,	
  
         even	
  brick	
  and	
  mortar	
  store	
  loca9ons.


                                                                                                                                                          13



Thursday, 15 March, 12                                                                                                                                            13
•    Canon	
  tapped	
  direct	
  digital	
  marke9ng	
  soQware	
  and	
  service	
  provider	
  Kno9ce	
  to	
  power	
  the	
  mobile	
  
          Web	
  and	
  2D	
  bar	
  code	
  technology.	
  Labels	
  containing	
  a	
  MicrosoQ	
  Tag	
  2D	
  bar	
  code	
  have	
  been	
  
          placed	
  on	
  select	
  Canon	
  products	
  at	
  retailers	
  such	
  as	
  Best	
  Buy	
  and	
  Staples.
     •    Consumers	
  or	
  store	
  associates	
  can	
  use	
  a	
  smartphone	
  to	
  scan	
  a	
  MicrosoQ	
  Tag	
  that	
  launches	
  a	
  
          device-­‐op9mized	
  mobile	
  microsite.	
  The	
  site	
  contains	
  user-­‐generated	
  ra9ngs	
  and	
  reviews,	
  video	
  
          product	
  demonstra9ons	
  and	
  detailed	
  product	
  informa9on
                                                                                                                                            14



Thursday, 15 March, 12                                                                                                                             14
•   QR	
  codes	
  are	
  a	
  specialized	
  version	
  
        of	
  a	
  two-­‐dimensional	
  bar	
  code.	
  
        QR	
  codes	
  are	
  intended	
  to	
  be	
  
        scanned	
  by	
  the	
  camera	
  on	
  a	
  
        mobile	
  phone,	
  providing	
  a	
  fast	
  
        and	
  easy	
  way	
  to	
  transfer	
  
        informa9on.	
  	
  

    •   The	
  customer	
  can	
  use	
  the	
  QR	
  
        Reader	
  on	
  his	
  smartphone	
  to	
  get	
  
        detailed	
  informa9on	
  about	
  the	
  
        product	
  he	
  is	
  considering.	
  He	
  can	
  
        read	
  consumer	
  reviews,	
  compare	
  
        features	
  with	
  similar	
  products,	
  
        and	
  e-­‐mail	
  details	
  to	
  a	
  friend	
  who	
  
        might	
  be	
  giving	
  advice




                                                                     15



Thursday, 15 March, 12                                                    15
16



Thursday, 15 March, 12        16
ABOUT
    Ten Thousand Inc is an Internet Strategy and Implementation Boutique that views the internet as [1] an uber
    business-toolbox, [2] an innovative sales & marketing channel, and [3] a critical customer loyalty and advocacy
    engine.

    SOME CLIENTS
    [1] British Airways [2] Expedia [3] Knightsbridge [4] Macquarie Bank

    WHY
    [1] Staff have +10,000 hours of relevant Internet & Business experience ensuring bleeding-edge Internet
    solutions.
    [2] Solutions are highly measurable and are accompanied by transparent actionable analytics.
    [3] Higher returns on internet-spend are demanded by clients and delivered by TenThousand.

    PRACTICES
    [1] Social Media: Monitoring, Influencing and Management.
    [2] Search: Prospect/Lead Generation, Qualification and Conversion.
    [3] Customer: Profitability Growth, Journeying, Loyalty, Advocacy.
    [4] Business: New Sales Channels, New Markets, New Online Businesses.

    CONTACTS
    [1] Simon@TenThousand.ca          +1(888)559-1159 ext 3
    [2] Alistair@TenThousand.ca       +1(888)559 1159 ext 4




Thursday, 15 March, 12                                                                                                17

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Mobile and shopping insights and apps

  • 1. MOBILE AND SHOPPING INSIGHTS AND APPS CONTACTS [1] Simon@TenThousand.ca +1(888)559-1159 ext 3 [2] Alistair@TenThousand.ca +1(888)559 1159 ext 4 Thursday, 15 March, 12 1
  • 2. Mobile  &  Shopping 2 Thursday, 15 March, 12 2
  • 3. Mobile • Mobile will soon be bigger than desk/home computers 3 Thursday, 15 March, 12 3
  • 4. Mobile will soon be bigger than desk/home computers (Source:  Morgan  Stanly  Research  2010) 4 Thursday, 15 March, 12 4
  • 5. Japan social networking trends show how quickly mobile can overtake desktop internet access (Source:  Morgan  Stanly  Research  2010) 5 Thursday, 15 March, 12 5
  • 6. Mobile is becoming social media lifeline • The  New  York  Times  iPhone  applica9on   recently  added  sharing  func9onality  which   • Sales  of  smartphones  on  the  rise  as     allows  a  user  to  easily  broadcast  an  ar9cle   people  seek  to  feed  their  social  media   across  networks  such  as  Facebook  and  TwiDer.   addic9ons  on  their  mobile  devices. Many  websites  already  support  this   func9onality,  but  it's  likely  that  we  will  see  an   increase  in  user  behavior  as  it  becomes  more   mainstream  for  people  to  share  with  networks   what  they  used  to  do  with  e-­‐mail  lists.   6 Thursday, 15 March, 12 6
  • 7. Using  mobile  devices  in-­‐store  to  help  make  a  final  decision  on  an  item  is  a  newer  and  notable  influence  along   the  purchase  path:  The  study  found  38%  of  US  shoppers  said  they  used  their  mobile  devices  to  help  make  a  final   decision  to  make  a  store  purchase.  And  31%  of  those  polled  purchased  a  new  item  aQer  using  their  phone  in-­‐ store.  This  finding  signifies  the  rise  of  yet  another  media  channel  in  the  convoluted  path  to  purchase 7 Thursday, 15 March, 12 7
  • 8. Mobile is revolutionizing shopping 8 (Source:  Morgan  Stanly  Research  2010) Thursday, 15 March, 12 8
  • 9. Buying Process: Crowdsourcing Styles, Better • Companies  like  StyleHop  are  allowing  fashion  merchants  and  buyers  to  leverage  crowdsourcing  to   get  forward-­‐looking,  fast-­‐turnaround,  predic9ve  analy9cs  that  drama9cally  improve  their  style   picking  capabili9es  helping  retailers  pick  more  produc9ve  inventory,  leading  to  lower  markdowns,   higher  profits  and  a  beDer  selec9on  for  fashion-­‐hungry  consumers. • FashioStake  allows  customers  to  invest  in  a  designer  or  a  brand  by  pre-­‐ordering  the  items.  That   way,  the  company  allows  the  designers  to  produce  to  order,  instead  of  pushing  quan99es  that   may  not  sell  later.  This  minimizes  the  risk  and  allows  informed  planning  of  the  produced   quan99es 9 Thursday, 15 March, 12 9
  • 10. Online Shopping: Smarter Tools Mean Fewer • MyShape  matches  shoppers  with  items  that  correspond  to  their  personal  measurements  and   preferences  and  pushes  clothes  to  them  online. • Fits.me  is  a  Virtual  FiWng  Room  that  helps  to  solve  the  single  biggest  problem  for  apparel  e-­‐ commerce:  that  consumers  can’t  try  the  clothes  on  before  they  buy.  The  site’s  shape-­‐shiQing   robo9c  mannequin  takes  your  body  measurements  and  mimics  your  shape  so  that  you  can  see   exactly  how  clothing  would  fit  you. 10 Thursday, 15 March, 12 10
  • 11. In-store Shopping: Collecting Data to Maximize Purchases • Novitaz  created  a  complete  pla[orm  for  tracking   and  managing  in-­‐store  customer  experience  by   offering  a  unique  device  with  an  ac9ve-­‐RFID  chip   embedded  into  a  credit  card  or  loyalty  card,   which  shows  consumer  loca9on.  It  also  requires   a  mobile  phone  to  communicate  with  the   consumer.  The  pla[orm  provides  session  metrics   about  consumer  preferences,  which  can  then  be   compiled  into  a  customer  profile  so  later  offers   can  be  tailored  individually • ShopKick,  instead  of  supplying  the  customer  with   a  special  device,  relies  on  their  exis9ng  mobile   phones.  In  this  case,  the  main  implementa9on  is   done  on  the  retailer’s  side  —  ShopKick  installs   devices  in-­‐store,  similar  to  Wi-­‐Fi  access  points,   and  the  device  sends  inaudible  audio  signals,   which  interact  with  a  phone’s  microphone.  The   offers  get  sent  to  the  phone,  which  include  the   ability  to  earn  points,  Facebook  currency,  song   downloads,  and  instant  giQ  cards  that  can  be   redeemed  in-­‐store. 11 Thursday, 15 March, 12 11
  • 12. Media Coverage: Tracking Influence on Sales 12 Thursday, 15 March, 12 12
  • 13. SnapTell  allows  you  to  take  a  photo  of  the  cover  of  any  CD,  DVD,  book,  or  video  game,  and  the   applica9on  will  automa9cally  iden9fy  the  product  and  find  ra9ngs  and  pricing  informa9on  online,   even  brick  and  mortar  store  loca9ons. 13 Thursday, 15 March, 12 13
  • 14. Canon  tapped  direct  digital  marke9ng  soQware  and  service  provider  Kno9ce  to  power  the  mobile   Web  and  2D  bar  code  technology.  Labels  containing  a  MicrosoQ  Tag  2D  bar  code  have  been   placed  on  select  Canon  products  at  retailers  such  as  Best  Buy  and  Staples. • Consumers  or  store  associates  can  use  a  smartphone  to  scan  a  MicrosoQ  Tag  that  launches  a   device-­‐op9mized  mobile  microsite.  The  site  contains  user-­‐generated  ra9ngs  and  reviews,  video   product  demonstra9ons  and  detailed  product  informa9on 14 Thursday, 15 March, 12 14
  • 15. QR  codes  are  a  specialized  version   of  a  two-­‐dimensional  bar  code.   QR  codes  are  intended  to  be   scanned  by  the  camera  on  a   mobile  phone,  providing  a  fast   and  easy  way  to  transfer   informa9on.     • The  customer  can  use  the  QR   Reader  on  his  smartphone  to  get   detailed  informa9on  about  the   product  he  is  considering.  He  can   read  consumer  reviews,  compare   features  with  similar  products,   and  e-­‐mail  details  to  a  friend  who   might  be  giving  advice 15 Thursday, 15 March, 12 15
  • 17. ABOUT Ten Thousand Inc is an Internet Strategy and Implementation Boutique that views the internet as [1] an uber business-toolbox, [2] an innovative sales & marketing channel, and [3] a critical customer loyalty and advocacy engine. SOME CLIENTS [1] British Airways [2] Expedia [3] Knightsbridge [4] Macquarie Bank WHY [1] Staff have +10,000 hours of relevant Internet & Business experience ensuring bleeding-edge Internet solutions. [2] Solutions are highly measurable and are accompanied by transparent actionable analytics. [3] Higher returns on internet-spend are demanded by clients and delivered by TenThousand. PRACTICES [1] Social Media: Monitoring, Influencing and Management. [2] Search: Prospect/Lead Generation, Qualification and Conversion. [3] Customer: Profitability Growth, Journeying, Loyalty, Advocacy. [4] Business: New Sales Channels, New Markets, New Online Businesses. CONTACTS [1] Simon@TenThousand.ca +1(888)559-1159 ext 3 [2] Alistair@TenThousand.ca +1(888)559 1159 ext 4 Thursday, 15 March, 12 17