Telework: Overcoming the Obstacles

2. We’re Here to Help Kate Lister §  Kate@TeleworkResearchNetwork.com §  760-703-0377 (Left Coast Time) §  www.TeleworkResearchNetwork.com §  Telework Savings Assessments / Management Case Kate North §  Kate.North@e-Work.com §  512-750-3347 (Mountain Time) §  www.e-Work.com §  Telework Training for Employees, Managers © 2011 Telework Research Network Total Rewards Conference & Exhibition 2010 & e-Work.com—All Rights Reserved 2011

3. About Kate Lister n  President of the Telework Research Network n  500+ Studies / Interviews n  Used by 100’s Companies n  Cited in Harvard Business Review, Wall Street Journal, Washington Post, etc. n  Co-Author of n  Telecommuting Benefits: The Bottom Line n  US, UK, Canada n  Results Based Management: The Key to Unlocking and Increasing Productivity n  The State of Telework in the U.S. n  Undress For Success: The Naked Truth About Making Money at Home (Wiley, 2009). Forward by Jack Nilles. 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network—All Rights Reserved

4. Telework Savings Calculator™ n  Company n  Real Estate, Absenteeism, Turnover, Produc7vity n  Employee n  Gas, auto, food, parking, tolls, clothing, daycare n  Community n  Oil, greenhouse gases, traﬃc, highway maintenance 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network—All Rights Reserved

5. About Kate North n  Vice President Global Development at e-Work.com “teaching skills for a new way of working” n  25+ years n  Workplace Design n  Workplace Strategy & Research n  Workplace Change Management 2011 2010 Total Rewards Conference & Exhibition

6. Work Practice + Work Place + Work Process Industry leaders dedicated to developing and deploying highly interactive, web-based training for the virtual and physical workplace 2011 ©Total Rewards Conference & Exhibition 2010 2011 e-Work.com—All Rights Reserved Total Rewards Conference & Exhibition

7. Let’s Define… § Distributed Work Work spread among distributed people and/or teams, in multiple locations § Mobile Work People consistently doing their work in multiple spaces and places § Telework Work completed at a fixed non-company location (home office or customer site) © 2011 e-Work.com—All Rights Reserved

8. The World of Work has Changed Source: CoreNet Global, MicrosoI Workplace Survey 2009

9. They’ve Already Left the Building §  DEGW’s survey of 60,000 worldwide workers shows knowledge workers are not at their desk 65% of the time. §  Our research based on Census data shows that 2.9 million employees work at home almost every day. §  WorldatWork finds that 17 million WAH at least once a month © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved

10. The On the go Home Many Places Backyards of Lounges Neighborhoods Work Project rooms Quiet zones Huddle rooms Source: CoreNet Global , Workplace Community -‐ 2007 Mobility study © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2011 Total Rewards Conference Reserved

14. Benefits Employer Quantitative Employee Qualitative Community Source: Telework Research Network 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition

15. Benefits: Employer n  Productivity n  Real Estate n  Absenteeism n  Turnover Source: Telework Research Network 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition

16. Benefits: Employer n  Productivity •  25% = $9k pp Tell ‘em what they n  Real Estate won Jane . . . •  20% = $3k pp Absenteeism n  $13,500 •  25% = $1k pp per half 7me n  Turnover teleworker per year •  10% = .5k pp Source: Telework Research Network 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition

17. Benefits: Employee n  Employee n  $2k to $7k n  2-3 weeks n  Sanity Source: Telework Research Network 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition

18. Benefits: Community n  Oil n  Greenhouse gases n  Road wear and tear n  Traffic congestion Source: Telework Research Network 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition

19. Measures of Success ê 30%: Space ê 62%: Space é 40%: U7liza7on é 30%: More people, same space é  30% Sales é  88% Turnover ê 90% Customer complaints ê 30%: Non RE costs é 35%: Produc7vity © 2011 Telework Research Network & e-Work.com—All Rights Reserved

23. The Cost of Ad Hoc ■  Real estate savings won’t be achieved ■  Productivity, engagement, turnover, absenteeism benefits won’t be realized ■  Managers lose control ■  Co-worker jealousy ■  Conflicts / Loss of Trust ■  Technology problems ■  Legal exposure © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved

24. A Strategic Approach If you don’t know where you’re going, you’ll probably end up somewhere else. David Campbell, book title © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2010 Total Rewards Conference Reserved

26. Creating a Telework Program The Process 1.  Evaluate the Current Situation 2.  Set a Clear Vision for the Future 3.  Plan and Develop the Program 4.  Prepare the Workplace & Workforce 5.  Measure Results & Make Adjustments © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2010 Total Rewards Conference Reserved

27. n  Cultural The n  Managerial Obstacles Opportunities n  Employee n  Technology n  Financial n  Legal / Administrative © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved

31. What impact will mobility have? Employees: § Greater levels of flexibility and choice J § Greater accountability Managers: § Ability to attract and manage talent and assemble the right people at the right time . . . Anywhere § “Work” and the teams will be more distributed © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved

33. The Change Process The New Beginning Individuals experience The new sense of energy and Neutral purpose Zone “Limbo Land” Old way is gone and new way just not comfortable yet Ending, Losing, Letting Go All transition begins with an ending Source: by Jones Lang LaSalle -‐ Adapted from: William Bridges’ “Managing Transi1ons” 35 2010 Total Rewards Conference & Exhibition © 2011 e-Work.com—All Rights Reserved

34. Management Obstacles §  Trust §  Esprit de §  Control corps §  Jealousy §  Energy in the room §  Advancement §  Fiefdom §  Grooming §  Change © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved

35. Pole Poll What do you believe is the greatest single barrier and challenge for an organization to successfully telework? © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved

36. Manager Resistance! ■  Can’t imagine a future state ■  Requires new skills ■  Fear of change “How do I manage a team I can’t see?” 2011 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network & e-Work.com—All Rights Reserved

37. Management Skills Needed . . . Formalizing the Informal u  Make the Invisible Visible u  Cultivate relationships u  Focus On Outcomes u  Develop Employees © 2011 Telework Research Network & e-Work.com—All Rights Reserved

39. Successful Leadership Traits

41. Training Works! Established Flexibility Culture and Manager Training Source: 2011 Flexibility Survey, WorldatWork “Training plays a critical role in employee morale and productivity” Kelton Research © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved

45. Fostering Virtual Community Building and Cultivating a Trusting Environment and Culture 2010 Total Rewards Conference & Exhibition

49. §  Desire §  Discipline Employee Obstacles §  Loneliness §  Co-Worker Jealousy §  Career Worries §  Overworking © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved

50. Employee Key Traits §  Self-directed & Self-disciplined §  Good communications skills §  Established network §  Tech-savvy §  Confident © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2011 2010 Total Rewards Conference Reserved

57. Technology: Selection § Laptop § Video/teleconferencing § Peripherals (printer, fax, copier) § Help desk, soIware updates § Webcam § Email sync, remote access § Thumb drive § Enterprise access § Network interface § Instant messaging § Mobile phone/PDA § Document sharing/collabora7on § Security (ﬁrewall, authen7ca7on, § Training virus protec7on) § Backup solu7on © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2011 2010 Total Rewards Conference Reserved

62. Legal & Administrative § Telework Agreements Obstacles § OSHA, FLSA, WC § Union Issues § State / Local Taxes § State Licensing © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved

63. Action Steps? Calculate the impact • What would it mean to your employees? • What would it mean to your bottom-line? • What would it mean to your community? Assess readiness • Is your organization ready for change? • Does it need to improve? • How does this link to strategic goals? Talk to people • Inside your company • Outside your company • Consultants Source: CoreNet Global , Workplace Community -‐ 2007 Mobility study

64. We’re Here to Help Kate Lister §  Kate@TeleworkResearchNetwork.com §  760-703-0377 (Left Coast Time) §  www.TeleworkResearchNetwork.com §  Telework Savings Assessments / Management Case Kate North §  Kate.North@e-Work.com §  512-750-3347 (Mountain Time) §  www.e-Work.com §  Telework Training for Employees, Managers © 2011 Telework Research Network Total Rewards Conference & Exhibition 2010 & e-Work.com—All Rights Reserved 2011

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