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TELEWORK 101
     How To Start A Remote Work Program

                                                         Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Keys to success



                                                  ‣        Overcome fears and resistance

                                                  ‣        Address technical and legal issues

                                                  ‣        Create policies and procedures

                                                  ‣        In other words, Management 101



                                                                           Telework Research Network
© 2011 Telework Research Network – All Rights Reserved
What is telework?



                                                ‣        Employees conduct some or
                                                         all of their work at an
                                                         alternative worksite

                                                ‣        Also referred to as flexwork,
                                                         workshifting, telecommuting.


                                                                        Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Already Left The Building



   •      5.8 million almost every day

   •      7.5 million at least once a week

   •      7 million at least once a month




                                                                Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Where Do They Go?


                                            ‣     80% Home
           ‣      24% Cafe

                                            ‣     33% Customer s
     ‣      25% Airport/Station

                                            ‣     29% Car
            ‣      23% Plane/Train

                                            ‣     29% Hotel
          ‣      11% Park/Beach

                                            ‣     25% Telework Ctr
   ‣      9% Library

                                                                      



                                                                          Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Benefits

   !                           
                         

   Employer !                  Employee!                 Community !

   ‣      Productivity
        ‣      Gas
               ‣    Oil 

   ‣      Real estate
         ‣      Expenses
          ‣    Greenhouse
                                                              gases
   ‣      Turnover
            ‣      Time
                                                         ‣    Accidents
   ‣      Absenteeism
 
                                                         ‣    Highway
   
                           
                              maintenance

   
                           

                                                                             Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Barriers
                     ‣     Individual Inertia

                     ‣     Generational Differences

                     ‣     Organizational Bandwidth

                     ‣     Management Support

                     ‣     Regulatory Issues
                                                         Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Individual Inertia



                                                ‣        People resist change

                                                ‣        Need to see what s in it for
                                                         them

                                                ‣        Sell values not facts



                                                                          Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Generational"
                        Differences


                                                ‣        Work Ethic – oh yeah?

                                                ‣        Loyalty—a matter of perception?

                                                ‣        Respect cuts both ways

                                                ‣        Training needs


                                                                           Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Organizational Bandwidth


                                            ‣        I m peddling as fast as I can 

                                            ‣      Next Practices not best practices

                                            ‣      Prioritize

                                            ‣      Leadership from within not above

                                            ‣      Results-based management

                                                                      Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Management Support



                                                ‣        Out of site (sic), out of mind?

                                                ‣        Training

                                                ‣        Paint the building fuchsia

                                                ‣        Sell values not facts


                                                                          Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Regulatory Issues, etc.

                                                ‣        Employee/contractor issues
                                                ‣        Tax laws

                                                ‣        ADA

                                                ‣        Liability

                                                ‣        Insurance

                                                ‣        Time and break tracking for
                                                         non-exempt

                                                                          Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Attributes
      For Success
                     ‣     General cognitive skills—        ‣        Personal traits—character,
                           problem solving, analytical               self-reliance, dependability
                           ability
                                                            ‣        Innovative, able to take risks
                     ‣     Interpersonal and relationship
                           skills
                        ‣          Competitiveness, drive

                     ‣     Ambiguity tolerance,             ‣        Cross-cultural competence
                           adaptability
                                                            ‣        Written and oral language
                     ‣     Ability to work in teams
                 skills
                                                         Challenges for International Leadership: Lessons from Organizations wiith
                                                         Global Missions, RAND National Security Research Division, 2003.


                                                                                       Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Management
      Competencies
                    ‣      Cultivating relationships

                    ‣      Focusing On Outcomes

                    ‣      Developing Employees
                                                         Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008



                                                                                               Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Employee
      Competencies
                    ‣      Executing

                    ‣      Employing technological savvy

                    ‣      Collaborating


                                                         Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Importance and Effectiveness of Management Practices


      Greatest Potential
      For Improving
      Distance
      managers!




                                       Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008
TECHNICAL 
      Issues
                    ‣      Security

                    ‣      Connectivity, especially mobile

                    ‣      Tech Support


                                                         Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
10 ACTION STEPS
                    ‣      Recruit for character, build fundamentals, develop distance competencies

                    ‣      Emphasize relationships

                    ‣      Facilitate connects, and assess them

                    ‣      Build a communications infrastructure

                    ‣      Secure the support employee need to be successful

                    ‣      Set clear goals and empower distance employees to determine how best
                           to achieve them

                    ‣      Focus managers on creating a work environment that enables employee
                           achievement

                    ‣      Concentrate on on-the-job development

                    ‣      Transcend distance with attitudes

                    ‣      Watch Your Cross-Global Managers
                                                                             Telework Research Network
                                                     
© 2011 Telework Research Network – All Rights Reserved
Contact:

       Kate Lister 760-703-0377 (PT)

       Tom Harnish 760-473-2574 (PT)

       Kate@TeleworkResearchNetwork.com 

                                                     
© 2011 Telework Research Network – All Rights Reserved

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Telework 101

  • 1. TELEWORK 101 How To Start A Remote Work Program Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 2. Keys to success ‣  Overcome fears and resistance ‣  Address technical and legal issues ‣  Create policies and procedures ‣  In other words, Management 101 Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 3. What is telework? ‣  Employees conduct some or all of their work at an alternative worksite ‣  Also referred to as flexwork, workshifting, telecommuting. Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 4. Already Left The Building •  5.8 million almost every day •  7.5 million at least once a week •  7 million at least once a month Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 5. Where Do They Go? ‣  80% Home ‣  24% Cafe ‣  33% Customer s ‣  25% Airport/Station ‣  29% Car ‣  23% Plane/Train ‣  29% Hotel ‣  11% Park/Beach ‣  25% Telework Ctr ‣  9% Library Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 6. Benefits ! Employer ! Employee! Community ! ‣  Productivity ‣  Gas ‣  Oil ‣  Real estate ‣  Expenses ‣  Greenhouse gases ‣  Turnover ‣  Time ‣  Accidents ‣  Absenteeism ‣  Highway maintenance Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 7. Barriers ‣  Individual Inertia ‣  Generational Differences ‣  Organizational Bandwidth ‣  Management Support ‣  Regulatory Issues Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 8. Individual Inertia ‣  People resist change ‣  Need to see what s in it for them ‣  Sell values not facts Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 9. Generational" Differences ‣  Work Ethic – oh yeah? ‣  Loyalty—a matter of perception? ‣  Respect cuts both ways ‣  Training needs Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 10. Organizational Bandwidth ‣  I m peddling as fast as I can ‣  Next Practices not best practices ‣  Prioritize ‣  Leadership from within not above ‣  Results-based management Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 11. Management Support ‣  Out of site (sic), out of mind? ‣  Training ‣  Paint the building fuchsia ‣  Sell values not facts Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 12. Regulatory Issues, etc. ‣  Employee/contractor issues ‣  Tax laws ‣  ADA ‣  Liability ‣  Insurance ‣  Time and break tracking for non-exempt Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 13. Attributes For Success ‣  General cognitive skills— ‣  Personal traits—character, problem solving, analytical self-reliance, dependability ability ‣  Innovative, able to take risks ‣  Interpersonal and relationship skills ‣  Competitiveness, drive ‣  Ambiguity tolerance, ‣  Cross-cultural competence adaptability ‣  Written and oral language ‣  Ability to work in teams skills Challenges for International Leadership: Lessons from Organizations wiith Global Missions, RAND National Security Research Division, 2003. Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 14. Management Competencies ‣  Cultivating relationships ‣  Focusing On Outcomes ‣  Developing Employees Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008 Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 15. Employee Competencies ‣  Executing ‣  Employing technological savvy ‣  Collaborating Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 16. Importance and Effectiveness of Management Practices Greatest Potential For Improving Distance managers! Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008
  • 17. TECHNICAL Issues ‣  Security ‣  Connectivity, especially mobile ‣  Tech Support Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 18. 10 ACTION STEPS ‣  Recruit for character, build fundamentals, develop distance competencies ‣  Emphasize relationships ‣  Facilitate connects, and assess them ‣  Build a communications infrastructure ‣  Secure the support employee need to be successful ‣  Set clear goals and empower distance employees to determine how best to achieve them ‣  Focus managers on creating a work environment that enables employee achievement ‣  Concentrate on on-the-job development ‣  Transcend distance with attitudes ‣  Watch Your Cross-Global Managers Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 19. Contact: Kate Lister 760-703-0377 (PT) Tom Harnish 760-473-2574 (PT) Kate@TeleworkResearchNetwork.com © 2011 Telework Research Network – All Rights Reserved