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@TejDesai
hello
        @TejDesai
VIRAL MARKETING, BUZZ
MARKETING, WORD-OF-MOUTH …
          EMDI Institute
          February 07, 2013
                              @TejDesai
What is it?
   (Discussion)




                  @TejDesai
ITS ALL FRIGGIN’ SAME!!


                          @TejDesai
According to Wikipedia…
It is the interaction of consumers and users of a product or service
    which serves to amplify the original marketing message,[1] a
    vague but positive association, excitement, or anticipation
    about a product or service.
Positive "buzz" is often the goal. The term refers both to the
    execution of the marketing technique, and the resulting
    goodwill that is created.

It’s a technique that attempts to make each encounter with a
    consumer appear to be a unique, spontaneous personal
    exchange of information instead of a calculated marketing pitch
    choreographed by a professional advertiser

                                                           @TejDesai
The Sopranos series on HBO, NY
                                 @TejDesai
Frontline Flea & Tick Spray from Jakpetz, Pet Emporium - Jakarta
                                                                   @TejDesai
Jeep – Parking space, Copenhagen
                                   @TejDesai
Bicycle Shop in Altlandsberg Berlin
                                      @TejDesai
Mini Cooper, Zurich
                      @TejDesai
Ballet Classes Ad
                    @TejDesai
Volkswagen – Airport pickup
                              @TejDesai
FitnessFirst – BusStop Ad
                            @TejDesai
THE ORIGIN


             @TejDesai
One to Many

Make networks work in a way that ideas,
 messages, brand names spread rapidly
 without much effort.


Virulence    is seductive!
                                   @TejDesai
ANY GUESSES, WHO THEY ARE?
                        @TejDesai
The reason why some
         ideas turn into fads,
  a song becomes a massive hit or a
book by an unknown author becomes
           a best-seller.


                                @TejDesai
SO HOW DO WE GET VIRAL DISTRIBUTION…


                                 @TejDesai
“The key to making
 ideas spread quickly is
to find the right handful
 of super-influencers to
   get the ball rolling”.
    - Malcolm Gladwell,
Best-selling Author, Speaker

 Law of the Few

                  @TejDesai
“Network effects are too complex
    to be reliably reproduced by
     targetting only a handful of
  influential individuals. Ideas do
  spread virally, but how fast this
 happens depends on whether or
not everyone is easily infected. If
   everyone is susceptible, then
   anyone randomly infected can
   start an epidemic, rather than
  just the highly connected few”.
  - Duncan Watts, Social Scientist



Law of the Many
                                      @TejDesai
May be both have a point…

How fast something becomes viral
        depends upon both
 how infectious the carriers are and
how susceptible the population is to
          being infected.


                               @TejDesai
Amongst the first few FlashMobs…




        London, Liverpool Station, Jan 15, 09, 11am
     http://www.youtube.com/watch?v=VQ3d3KigPQM       @TejDesai
Life is better when you share it!

In less than a month, T-Mobile channel on
  YouTube had more than 3000 subscribers,
      more than 400 comments, over 800k
      views and over £1.2m of free media
                    coverage!
Till date it has garnered over 37mln views!!




                                         @TejDesai
Sequel to the Flash Mob Dance

• Generate a real feeling of anticipation and create a
  truly unique, memorable moment that everyone
  would want to share in.

• Give thousands of people the opportunity to
  experience first hand what ‘life's for sharing' is all
  about.




                                                    @TejDesai
Teaser / Announcer




                 Teaser Ad
http://www.youtube.com/watch?v=ki5absp4Zn4   @TejDesai
Activation – Sequel 2




      Sing-along Ad, Trafalgar Square, April 30, 2009
http://www.youtube.com/watch?v=orukqxeWmM0              @TejDesai
Result
• More than 13500 people gathered in Trafalgar
  Square – thinking they could be dancing - no-one had
  any idea how the event would unfold.

• They participated in a giant (one-hour karaoke) and
  gave them the opportunity to experience first hand
  what ‘life's for sharing' is all about.

• In less than 2 weeks they already have over 480k
  views on youtube


                                                @TejDesai
Result
• More than 13500 people gathered in Trafalgar
  Square – thinking they could be dancing - no-one had
  any idea how the event would unfold.

• They participated in a giant (one-hour karaoke) and
  gave them the opportunity to experience first hand
  what ‘life's for sharing' is all about.

• In less than 2 weeks they already have over 480k
  views on youtube


                                                @TejDesai
World’s no 1 Viewed video…




   http://www.youtube.com/watch?v=9bZkp7q19f0
                                                @TejDesai
WITH OVER 1.2 BILLION VIEWS!!!!


                             @TejDesai
SO WHY DID IT GO VIRAL?




                          @TejDesai
@TejDesai
And at the same time…
• Catchy Music

• Entertaining / Fun

• Relevant Message : Anti-Materialism theme

• Timing: Recession

• Actions speak louder than words
   – Despite that the key words Wop…wop … Gangnam Style is
     understood my most!

• Fairly well-known in Korea

                                                        @TejDesai
And at the same time…
• Reasonably good production values, featuring Popular
  comedians, rising young singer, Korea’s Got Talent winner

• Leggy Koreans

• Unexpectedness: ‘What the hell’-ness of the video

• Most importantly, the content is shareable!




                                                      @TejDesai
AND ACCORDING TO YOUTUBE…


                            @TejDesai
Kevin Allocca, Google
                                             @TejDesai
http://www.youtube.com/watch?v=BpxVIwCbBK0
Another recent viral video




          Over 10 million views in 10 months
                                               @TejDesai
  http://www.youtube.com/watch?v=ETSl8gWsFZ0
Another recent viral video




          Over 18 million views in less than a month
                                                       @TejDesai
  http://www.youtube.com/watch?v=G_miGclPFGs
THUS THERE IS NO REAL FORMULA!


                           @TejDesai
@TejDesai
Just a few fundamentals…
• Online support/integration amplifies viralability/WOM

• Human beings are emotional animals

• We respond to emotions generated by specific cues:
  Leverage Humour, Absurdity, Surprise, Shock, Intrigue to
  name a few

• Content, like contagion spreads through Audience
  Networks by harnessing the links between people

• The more random the connections between social
  clusters, the better the chance that a piece of media will
  achieve super distribution.                         @TejDesai
Just a few fundamentals…
• However the underlying virality is very different to
  traditional marketing

• It is NOT enough to merely persuade someone to pay
  attention

• They have to be motivated enough to risk their own
  personal brand by becoming your advocate!




                                                         @TejDesai
THUS, LET US CHANGE
OUR THINKING FROM MAKING



    ‘VIRAL’ CAMPAIGNS



                        @TejDesai
TO

EFFECTIVE CAMPAIGNS THAT



  GO VIRAL!
                           @TejDesai
@TejDesai
Thank You!
             -Tej Desai
Interactive & Engagement Director
            LoweMENA




                      @TejDesai

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Viral marketing

  • 2. hello @TejDesai
  • 3. VIRAL MARKETING, BUZZ MARKETING, WORD-OF-MOUTH … EMDI Institute February 07, 2013 @TejDesai
  • 4. What is it? (Discussion) @TejDesai
  • 5. ITS ALL FRIGGIN’ SAME!! @TejDesai
  • 6. According to Wikipedia… It is the interaction of consumers and users of a product or service which serves to amplify the original marketing message,[1] a vague but positive association, excitement, or anticipation about a product or service. Positive "buzz" is often the goal. The term refers both to the execution of the marketing technique, and the resulting goodwill that is created. It’s a technique that attempts to make each encounter with a consumer appear to be a unique, spontaneous personal exchange of information instead of a calculated marketing pitch choreographed by a professional advertiser @TejDesai
  • 7. The Sopranos series on HBO, NY @TejDesai
  • 8. Frontline Flea & Tick Spray from Jakpetz, Pet Emporium - Jakarta @TejDesai
  • 9. Jeep – Parking space, Copenhagen @TejDesai
  • 10. Bicycle Shop in Altlandsberg Berlin @TejDesai
  • 11. Mini Cooper, Zurich @TejDesai
  • 12. Ballet Classes Ad @TejDesai
  • 13. Volkswagen – Airport pickup @TejDesai
  • 14. FitnessFirst – BusStop Ad @TejDesai
  • 15. THE ORIGIN @TejDesai
  • 16. One to Many Make networks work in a way that ideas, messages, brand names spread rapidly without much effort. Virulence is seductive! @TejDesai
  • 17. ANY GUESSES, WHO THEY ARE? @TejDesai
  • 18. The reason why some ideas turn into fads, a song becomes a massive hit or a book by an unknown author becomes a best-seller. @TejDesai
  • 19. SO HOW DO WE GET VIRAL DISTRIBUTION… @TejDesai
  • 20. “The key to making ideas spread quickly is to find the right handful of super-influencers to get the ball rolling”. - Malcolm Gladwell, Best-selling Author, Speaker Law of the Few @TejDesai
  • 21. “Network effects are too complex to be reliably reproduced by targetting only a handful of influential individuals. Ideas do spread virally, but how fast this happens depends on whether or not everyone is easily infected. If everyone is susceptible, then anyone randomly infected can start an epidemic, rather than just the highly connected few”. - Duncan Watts, Social Scientist Law of the Many @TejDesai
  • 22. May be both have a point… How fast something becomes viral depends upon both how infectious the carriers are and how susceptible the population is to being infected. @TejDesai
  • 23. Amongst the first few FlashMobs… London, Liverpool Station, Jan 15, 09, 11am http://www.youtube.com/watch?v=VQ3d3KigPQM @TejDesai
  • 24. Life is better when you share it! In less than a month, T-Mobile channel on YouTube had more than 3000 subscribers, more than 400 comments, over 800k views and over £1.2m of free media coverage! Till date it has garnered over 37mln views!! @TejDesai
  • 25. Sequel to the Flash Mob Dance • Generate a real feeling of anticipation and create a truly unique, memorable moment that everyone would want to share in. • Give thousands of people the opportunity to experience first hand what ‘life's for sharing' is all about. @TejDesai
  • 26. Teaser / Announcer Teaser Ad http://www.youtube.com/watch?v=ki5absp4Zn4 @TejDesai
  • 27. Activation – Sequel 2 Sing-along Ad, Trafalgar Square, April 30, 2009 http://www.youtube.com/watch?v=orukqxeWmM0 @TejDesai
  • 28. Result • More than 13500 people gathered in Trafalgar Square – thinking they could be dancing - no-one had any idea how the event would unfold. • They participated in a giant (one-hour karaoke) and gave them the opportunity to experience first hand what ‘life's for sharing' is all about. • In less than 2 weeks they already have over 480k views on youtube @TejDesai
  • 29. Result • More than 13500 people gathered in Trafalgar Square – thinking they could be dancing - no-one had any idea how the event would unfold. • They participated in a giant (one-hour karaoke) and gave them the opportunity to experience first hand what ‘life's for sharing' is all about. • In less than 2 weeks they already have over 480k views on youtube @TejDesai
  • 30. World’s no 1 Viewed video… http://www.youtube.com/watch?v=9bZkp7q19f0 @TejDesai
  • 31. WITH OVER 1.2 BILLION VIEWS!!!! @TejDesai
  • 32. SO WHY DID IT GO VIRAL? @TejDesai
  • 34. And at the same time… • Catchy Music • Entertaining / Fun • Relevant Message : Anti-Materialism theme • Timing: Recession • Actions speak louder than words – Despite that the key words Wop…wop … Gangnam Style is understood my most! • Fairly well-known in Korea @TejDesai
  • 35. And at the same time… • Reasonably good production values, featuring Popular comedians, rising young singer, Korea’s Got Talent winner • Leggy Koreans • Unexpectedness: ‘What the hell’-ness of the video • Most importantly, the content is shareable! @TejDesai
  • 36. AND ACCORDING TO YOUTUBE… @TejDesai
  • 37. Kevin Allocca, Google @TejDesai http://www.youtube.com/watch?v=BpxVIwCbBK0
  • 38. Another recent viral video Over 10 million views in 10 months @TejDesai http://www.youtube.com/watch?v=ETSl8gWsFZ0
  • 39. Another recent viral video Over 18 million views in less than a month @TejDesai http://www.youtube.com/watch?v=G_miGclPFGs
  • 40. THUS THERE IS NO REAL FORMULA! @TejDesai
  • 42. Just a few fundamentals… • Online support/integration amplifies viralability/WOM • Human beings are emotional animals • We respond to emotions generated by specific cues: Leverage Humour, Absurdity, Surprise, Shock, Intrigue to name a few • Content, like contagion spreads through Audience Networks by harnessing the links between people • The more random the connections between social clusters, the better the chance that a piece of media will achieve super distribution. @TejDesai
  • 43. Just a few fundamentals… • However the underlying virality is very different to traditional marketing • It is NOT enough to merely persuade someone to pay attention • They have to be motivated enough to risk their own personal brand by becoming your advocate! @TejDesai
  • 44. THUS, LET US CHANGE OUR THINKING FROM MAKING ‘VIRAL’ CAMPAIGNS @TejDesai
  • 45. TO EFFECTIVE CAMPAIGNS THAT GO VIRAL! @TejDesai
  • 47. Thank You! -Tej Desai Interactive & Engagement Director LoweMENA @TejDesai