What's New for Libraries at TechSoup.pdf

1. What's New for Libraries at TechSoup • www.techsoupforlibraries.org • Twitter: @TechSoup4Libs • #ts4libs

2. . © TechSoup Global | All rights reserved 2 Library Needs and How TechSoup is Working to Meet Them Our mission: The pandemic brought huge changes to libraries Huge demand for enlarging digital collections (and finding a way to pay for them) and educating patrons on how to use them – often remotely Supporting patrons with resources for remote schooling, work and job seeking and telemedicine appointments Providing meals and other critical social services to school children and poor families

3. . © TechSoup Global | All rights reserved 3 More Pandemic Changes... Libraries have become centers of controversies around book bans that have exploded around the country Gaping digital divide and Internet deserts have made libraries anchor institutions for loaning out the internet and supplying Wi-Fi and electronic devices wherever possible

4. . © TechSoup Global | All rights reserved 4 • Affordable hotspots and Sprint mobile broadband for loaning out the Internet • Microsoft Windows • Microsoft Office Standard • Mobile Beacon Hotspots with Unlimited Broadband Internet Service • Factory-Refurbished Laptop and Desktop Computers and Monitors • New Discounted Desktops, Laptops, Tablets, Printers and Servers from Dell, HP and Lenovo • Adobe Acrobat Pro and Adobe Creative Cloud • Dell, HP and Lenovo Affiliate Programs • Up to 30% discounted new laptops, monitors desktops, printers and servers • Commercial grade equipment Top Product Donations Requested By Member Libraries Microsoft Office and Windows for public access computers • Bitdefender GravityZone Business Security 1-Year Subscription • Norton Small Business 1-Year Subscription • GrantStation online grant research tools, 1-Year Membership • Intuit QuickBooks Online Plus • Reboot Restore Rx Pro (to restore public access computers to clean install settings) • Zoom

7. . © TechSoup Global | All rights reserved 7 On-Premises for Public Access Computers • Pay one-time • Downloaded and install to laptop or desktop • Free patches and updates between version releases • Full version releases every 18 to 24 months Cloud Subscriptions for your Staff • Account based • Users can access account on up to 5 devices • Pay on a subscription basis (monthly or annually) • Regular feature updates • Requires stable internet connection for updates, synching, and working “in the cloud” Donation and Discounted • Donations or credits direct from Microsoft • More feature-rich subscription plans are discounted • License limits for certain subscription plans • Can mix and match license subscriptions depending on users • Subscription pricing is protected for 12-month terms • Costs (compared with on-premises) are often lower when you consider the total cost of ownership Donation • Up to 50 licenses available • Labeled as "Computer Lab Only" in TechSoup catalog • Small administrative fee Discounted • Can be used for staff and additional public access computers • Provided by Microsoft at a discount (~60–75% off) • Unlimited licenses available • Both premium/professional and standard-level products available • Available as a License Only or as a SoftwareAssurance bundle Microsoft Licensing Key Terms – What is Available

8. . © TechSoup Global | All rights reserved 8 8 © TechSoup Global. All Rights Reserved. Microsoft On-Premises Solutions for Public-Access Computers Office Standard Windows Pro Publisher Project Visio Standard and Pro Visual Studio Pro *can request up to 50 licenses per product

9. . © TechSoup Global | All rights reserved 9 9 Copyright © TechSoup Global. All Rights Reserved. Microsoft 365 Cloud Solutions 9 $1 per user/month for up to 300 users $1 per user/month for first 10 (donated); thereafter $5.50 per user/month for up to 300 users $3 per user/month for up to 300 users

11. . © TechSoup Global | All rights reserved 11 11 © TechSoup Global. All Rights Reserved. Process of Requesting & Accessing your Products Products Request Process • Organizations will have to first create a Microsoft account and be validated for charity offers at the Microsoft Nonprofit Portal. • Administrators of the account will also have to provide consent for TechSoup to be their provider. Download On-Premises Microsoft Products • Access and download products through the Microsoft 365 Administration Portal. • You will have 5 days to download the software that you requested. If you miss the download period, you will be able to contact us for a new link. • Microsoft will only offer specific versions of products; organizations will no longer be able to downgrade to an earlier version of the licenses requested from TechSoup. Software Assurance No Longer Included • Microsoft donation products provisioned through TechSoup will no longer include Software Assurance benefits.

12. . © TechSoup Global | All rights reserved 12 12 © TechSoup Global. All Rights Reserved. Switching existing Education/Academic account to a Nonprofit account Libraries and museums that already have a Microsoft account will need to switch to a Nonprofit Microsoft account to access nonprofit pricing and offers. You can use the ‘Sign In’ option to switch your Education/Academic account to a Nonprofit account. https://nonprofit.microsoft.com/en-us/getting-started

13. . © TechSoup Global | All rights reserved 13 13 Copyright © TechSoup Global. All Rights Reserved. I am struggling to link my Microsoft Account with my TechSoup Account 1 3 1. Make sure you have a Microsoft nonprofit account. If you have not yet created a Microsoft account, you will need to do that with Microsoft and make sure that you are eligible for nonprofit offers. We have created a guide to do that here. 2. Remember your account name and provide that to TechSoup during your Add to Cart process. As a default, the person who created your account is the default administrator on the account. Your account may look like techsoup@onmicrosoft.com OR name@orgname.onmicrosoft.com 3. Accept TechSoup as your Provider. To do this, you will need to log into your Microsoft account as an administrator. Make sure to accept the Microsoft Customer Agreement. 4. Checkout with your DEFAULT domain A few resources to help you: • Access our step by step guide here. • Watch our step by step video here. • Find your default domain video guide here

15. . © TechSoup Global | All rights reserved 15 TechSoup supports the Digital Transformation of libraires by moving them to the Cloud, establishing standardized Security and Data practices, and integrating workflows for better productivity All of which makes organizations more resilient and adaptive.

16. . © TechSoup Global | All rights reserved 16 16 © TechSoup Global. All Rights Reserved. TechSoup offers services to support Libraries at every stage of their digital journey Identify Tech Needs Make a Tech Plan Purchase Tech Implement Tech Train Staff on Tech Manage & Maintain Tech Improve Tech

17. . © TechSoup Global | All rights reserved 17 17 © TechSoup Global. All Rights Reserved. TechSoup Services Help Libraries of all sizes Select, Implement and Learn How to Use technologies to increase their impact. DIGITAL ASSESSMENT TECHNOLOGY SERVICES TECHSOUP COURSES

20. . © TechSoup Global | All rights reserved 20 20 © TechSoup Global. All Rights Reserved. Micro Services available for Smaller Scope Tech Needs Live, single- issue Help Desk support Software installation & upgrade support Community advice and guidance Lightweight - support subscriptio ns

21. . © TechSoup Global | All rights reserved 21 Consulting Services • Cloud Consult for Microsoft Licensing • Security & MFA Consultation • Digital Assessments • Consultant Connection • Digital Communications • Website

22. . © TechSoup Global | All rights reserved 22 22 © TechSoup Global. All Rights Reserved. Consultant Connection • Helping organizations find verified consultants • Network of service providers • Can be searched by Location & Expertise

23. . © TechSoup Global | All rights reserved 23 Implementation Services • Microsoft 365 Email SharePoint MFA & security configuration • Azure & AWS • Google Workspace Email Google Drive • Google Ad Grants • Box Setup • QuickBooks Online migration • Website • Digital Communications • HubSpot

25. . © TechSoup Global | All rights reserved 25 25 © TechSoup Global. All Rights Reserved. Website & Digital Marketing Services • Website is the most important communication & fundraising tool for nonprofits • Website services support tune-ups, full website overhauls, website security and hosting and ongoing maintenance • Digital Marketing Services for fundraising, donation pipeline, remote event management, online advertisement and Google Ad Grants

26. . © TechSoup Global | All rights reserved 26 TechSoup Courses & Digital Assessment Tool (DAT) Resources to help build Digital Resiliency 12.08.2022 Mona Raina Senior Director, New Services Development

28. . © TechSoup Global | All rights reserved 28 The Digital Assessment Tool (DAT) helps nonprofit organizations and libraries understand their current Digital Capabilities and provides customized recommendations on how to improve them. Nonprofit Assessments Digital Capability Score Customized Roadmap

29. . © TechSoup Global | All rights reserved 29 29 © TechSoup Global. All Rights Reserved. The Digital Assessment Tool (DAT) is free web application that helps nonprofits and libraries identify their level of Digital Capability through self-assessment and recommends resources tailored to enhance the organization’s effectiveness and ability to deliver greater impact. NPOs Assess their Digital Needs NPOs can assess their org needs in 6 categories which correspond to the Digital Transformation Framework. NPOs Understand their current Digital Capability Based on the assessments, the DAT provides a Digital Capability Score that helps NPOs understand how well they’ve integrated technology in their organization and mission delivery. NPOs Get Recommendations on how to improve Based on the assessments, the DAT provides custom recommendations & resources that NPOs can use to improve their digital capability. 1. 2. 3. 2. 3.

31. . © TechSoup Global | All rights reserved 31 31 Copyright © TechSoup Global. All Rights Reserved. Experience the DAT for Yourself Create your free account, take the assessments, and share your results. https://assessment.techsoup.org Please direct all questions to assessment@techsoup.org

33. . © TechSoup Global | All rights reserved 33 33 Copyright © TechSoup Global. All Rights Reserved. All learning content is developed in-house by our experienced Instructional Designers working with vetted nonprofit experts to create Behavior-Change Focused (BCF) adult learning content that is contextualized to nonprofit challenges. • Multimodal, adult learning solutions • Designed for nonprofit-specific challenges and budgets • Designed to support the needs of small and medium nonprofit organizations The TechSoup Courses program was launched in 2017 to support nonprofit and library staff and volunteers with their training needs. We have since developed 132 original courses that improve digital capabilities of staff and help their organizations become more digitally resilient. LIVE EVENTS ON-DEMAND Training WORKSHOPS BLENDED Programs MICROLEARNING Expert-led Q&A Sessions Seminars Basic & Advanced Courses Learning Tracks Online Remote workshops In-person workshops Cohort-based Programs with elements of live, on- demand and expert sessions, with discussion forums. Short Videos Guides Manuals Types of Learning provided (by delivery method) 132 Courses 6 Languages 79,723 Learners 180 Countries 293,659 Enrollments 29,129 Certificates 45% Engagement Rate among Active Learners Global Distribution of Nonprofit Learners using TechSoup Courses

34. . © TechSoup Global | All rights reserved 34 34 © TechSoup Global. All Rights Reserved. We offer a wide variety of courses at every level, multiple modalities and priced for small, organization budgets. Course Type Level Delivery Time Price Seminars Information Live Event 1-2 hours Free or $20 100-Level Introductory Training Self-paced, asynchronous 1-3 hours Free or $10 200-Level Advanced Training Self-paced, asynchronous 3-6 hours $50 300-Level Advanced, Cohort- based Training Blended learning with live, expert-led events, office hours and self-paced training modules 9-18 hours 6-weeks $350 Ask the Expert Introductory to Advanced Live Q&A event with an expert 1 hour $20 Videos Information and How- to’s Self-paced, asynchronous 2-10 mins Free We also offer discounted group enrollments for organizations that want to enroll multiple staff members or volunteers in the courses.

35. . © TechSoup Global | All rights reserved 35 35 © TechSoup Global. All Rights Reserved. The learning design methodologies employed in our online courses have been successful at helping nonprofit and library learners increase their application of the training at work, including improving their effectiveness and use of technology. In recent Kirkpatrick evaluations of the outcomes and impact of Excel courses on their jobs, our learners gave a rating of 3.5 (out of 5) for achieving learning objectives and 90% of the respondents found the training engaging. Even months after taking the online courses, 96% reported improvement in efficiency and effectiveness at work.

36. . © TechSoup Global | All rights reserved 36 36 Copyright © TechSoup Global. All Rights Reserved. The post-course evaluations of our courses are consistently high, and we receive great feedback from our learners. “This training is simple, easy to use, and I was able to use everything I learned on my job projects.” – Excel 101 learner “I thought the content was very informative, clear and concise. Even though I am a seasoned event strategist in both live and virtual events, I still came away with new ideas and ways to be a better planner/coordinator/manager. You covered all the main points. Thank you for offering this.” - Creating an Engaging Virtual Event, Meeting or Conference 101 Seminars 100 level courses 200 level courses 300 level courses Ask the Expert level courses “I am an ED of a fairly new nonprofit. I appreciated the broad and specific details related to Giving Tuesday. I recommend this to any nonprofit board.” – 5 Things to make #Giving Tuesday a success “The writing exercises and templates for writing the main narrative of the proposal was most useful ” – Grant Writing and Management 201 learner “Awesome course! Everyone who has Power BI or is considering Power BI should take this course to get the most out of the service” - Power BI 202 learner "Este o platformă didactică minunată, iar cei care își doresc să studieze o pot face cu ușurință. Formatori cu experiență reală, de la care chiar ai ce învăța! (It is a wonderful teaching platform, and those who want to study can do so easily. Trainers with real experience, from whom you can really learn!) - - Cybersecurity 201 (Romanian) learner “Learning about KPIs! This really helped me to breakdown our organizational goals, which are pretty well-ingrained and known at our org, into measurable pieces. I have a much better grasp now about what data we should be collecting to assess if we're reaching our KPIs. Also, it was SUPER helpful learning how to apply an equity lens to your data cycle. Lastly, prep work and homework were such an essential part of my learning in this course. It's A LOT of information in 6 weeks and dedicating extra time outside of class to the material really made the difference for me. ” – Leveraging Your Data for Action for Nonprofits 301 learner “I like the format of the 20 min presentation and then asking questions. It gives me a condensed and engaging overview and then a chance to dive deeper into specific issues. ” – Ask The Expert- Work and Project Management using Asana learner "I gathered insight into which employers (not as many as I thought) are covered under HIPAA, as well as the difference between non-covered employee records and PHI under HIPAA. I also heard good guidance on technology related to electronic records that need to be compliant. – Ask The Expert- HIPAA Compliance on Cloud Products learner

37. . © TechSoup Global | All rights reserved 37 37 © TechSoup Global. All Rights Reserved. Upcoming Course: Developing and Implementing a Marketing Plan with HubSpot 301 6-week course to help a cohort of 50+ learners develop and implement their annual marketing plan on HubSpot Starts February 22, 2023 Special Discount Code to get $100 discount on the course: HUBSPOTOFF100

38. . © TechSoup Global | All rights reserved 38 38 © TechSoup Global. All Rights Reserved. You can browse our entire catalog at https://techsoup.course.tc/ We are offering webinar participants 20% off on any course with the coupon code WEBINAR20. Valid until January 31, 2023.

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