Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

Digitisation in 2017

324 Aufrufe

Veröffentlicht am

Digitisation: making your company future-proof using the right tools. Learn which handy cloud tools are a perfect fit for you and win time as a company.

Interested in reading helpful blogs for your company?
Visit our website
www.teamleader.eu

Learn more about choosing the right tools on our blog
https://blog.teamleader.eu/how-to-choose-the-right-tools-to-optimize-your-business

Read more on winning time using cloud tools on our blog
https://blog.teamleader.be/nl/digitalisering-kmos-ontdek-ideale-tools

Veröffentlicht in: Kleinunternehmen & Unternehmertum
  • Hello! Get Your Professional Job-Winning Resume Here - Check our website! https://vk.cc/818RFv
       Antworten 
    Sind Sie sicher, dass Sie …  Ja  Nein
    Ihre Nachricht erscheint hier

Digitisation in 2017

  1. 1. Making your company future-proof using the right tools Digitisation
  2. 2. “Companies that don’t seize today’s technological opportunities run the risk of being quickly left behind by the new competitors whose digital transformation processes are more efficient”
  3. 3. Benefits of digitisation • Reduce client acquisition costs • Improve user experience • Customise services and products to customers • Optimise purchases, production and maintenance
  4. 4. Digitise your company: how to choose the right tools?
  5. 5. Ask your employees
  6. 6. Ask employees from different departments about • Struggles • Needs • Goals • Ideas • Suggestions • …
  7. 7. The biggest roadblocks for productivity? Ipsos’ research shows it’s • Unnecessary administration • Inefficient meetings • Unclear priorities • Complex work processes • Email overload
  8. 8. Things to consider… • What key processes do we have in place? • Which of those can be improved by tools? • Which features do we need exactly? • What tools do we currently use? • How would we integrate the new tool with other software? • How much will it cost?
  9. 9. Adjust your tools to your goals and needs
  10. 10. Nowadays a vast variety of apps and software emerges • What are your priorities? • Focus on your internal research results • Focus on obvious and necessary improvements
  11. 11. Less is more • Focus on the core aspects – Simple processes – Clean user interface – Excellent customer support • Avoid clunky, feature-rich software
  12. 12. Gradually digitise your customer service
  13. 13. Importance for growing IT-providers • Online customer support-tool • Ticketing system – Keep track of questions asked by clients – Connect tickets to clients – Assign a certain employee to the ticket E-care or digital customer service
  14. 14. • Traditional channels deliver - 57% customer satisfaction   • Digital customer services deliver - 76% customer satisfaction   McKinsey’s research shows...
  15. 15. “The more digital the customer service journey, the more satisfied the customers”
  16. 16. Two important things to keep in mind • Build multiple digital channels for - Email - Social media - FAQ • Evolution, not revolution - Keep traditional channels open - Clear communication to customers and gradual transition
  17. 17. Consider current collaborations and integrations
  18. 18. • What are the integration possibilities with other software? • Can the tools work together? • How much work will the integration require? Keep in mind...
  19. 19. Want to learn more about how to digitise your business? Discover which tools are perfect for SMEs
  20. 20. So what exactly separates the right tools from the wrong ones?
  21. 21. What are your priorities when choosing tools?  
  22. 22. In the future, will you be able to... • Adopt new features? • Integrate other tools? • Add new departments to the tool? • Scale and implement new users easily? • Adjust features? – Based on priorities – Current budget Software to help you grow?
  23. 23. Easy software integration? That allows for • Efficiency • Transparency • Making more informed decisions • Easy integration with tools you use most
  24. 24. Customisable software? For example: a CRM tool to manage contacts and sales • Being able to add custom - Fields - Filters - Tags - In each stage of sales process
  25. 25. “Each business, big or small, has unique needs of their own”
  26. 26. Accessible Easy to use Intuitive Your software should be…
  27. 27. Want to know more? Check out our blog on choosing the right tools to optimize your business!
  28. 28. Some helpful cloud tools to get you started
  29. 29. Simplify marketing
  30. 30. UNBOUNCE • Make landing pages fast • A/B test landing pages • Quickly adapt them • Integration with other tools
  31. 31. BUFFER • Social media management tool • Schedule automated posts easily • Analyse ROI and start adaptation
  32. 32. Simple administration
  33. 33. • Digitise your receipts with smartphone or webcam • Transform into expense reports • Export XPENDITURE
  34. 34. Limitless productivity
  35. 35. EVERNOTE • Digital workplace • For all your ideas • No matter what format • Across all your devices
  36. 36. • Allow teams to spike up their productivity by organising everything in one spot CONFLUENCE
  37. 37. INVISION • Collaboration and workflow platform • Interactive prototypes of websites and apps • No slow feedback through email or tardy revisions
  38. 38. Sped-up sales
  39. 39. GOTOMEETING OR JOIN.ME • Organise virtual meetings with potential customers • Save lots of miles and hours
  40. 40. CLOUD PLATFORM • Do leads often ask for quotations? • Consult quotations online • Give feedback • Give approval right away.
  41. 41. INVOICES • Check and pay invoices online • Through the cloud
  42. 42. Streamlined workflow
  43. 43. ZAPIER • Workflow tool • Connects all your apps – Exchange data easily • Event-based automation – No useless repetition
  44. 44. IF THIS THEN THAT (IFTTT) • Simple connections between tools you use • An integrated workflow – Means optimal productivity
  45. 45. Direct communication
  46. 46. SLACK • Communicate internally – Employees – Departments – Teams – …
  47. 47. INTERCOM • Communicate with your customers
  48. 48. OLARK • Answer customer questions live
  49. 49. CLOUD-BASED TICKETING PLATFORM • Customer can closely follow the status of his support question and provide additional info whenever • Open tickets are visible • After a while open tickets can be closed automatically
  50. 50. Want to know more about handy cloud tools for your company ? Just take a look at our blog and win time using cloud tools!

×