1. Cloud PBX
Fully featured Global PBX in the Cloud is easy to set up
and operate. Integrates with Salesforce.com CRM and
Dynamic IVR.
• Make calls from anywhere
• Calls between geographically diverse offices
• No capital outlay
• Pay as you go, per user per month pricing
Report
120 Real-time Business Intelligence reports within Salesforce,
fully customisable within Salesforce.com
• Gain real time intelligence about all your calls
• Ensure your most important customers are being called
• Monitor sales call productivity
Record
Call recordings are dynamically populated into Salesforce
and emailed to you with multiple storage options.
• Save sales time by not having to document a call
• Monitor sales performance for quality and
coaching purposes
• Store recordings in the cloud
• Multiple storage period options
Capture
Log all inbound and outbound fixed and mobile call data to
contact, account, opportunity, case or/and custom
records. Logs all 60 data points for every call.
• Save valuable sales time documenting calls
into Salesforce
• Ensure accuracy of data in CRM
• Never miss a call
CTI
Natterbox CTI with click to dial, screen pop and wrap-up
codes with an automatic follow-up scheduler and a single
sign-on with Salesforce.
• Save valuable sales time searching for records
• Personalise the customer experience by displaying
callers name to sales agent
• Save time with accurate dialling
• Document the sales process the way you want
Natterbox Solution Benefits for Sales & Service Cloud
natterbox.com EMEA +44 203 510 0500 / USA +1 646 762 2111 / APAC +61 2 8244 3000 / Nordics +46 8 4030 9112 / sales@natterbox.com
Route
Relationship based routing leveraging Salesforce data
which prioritises calls based on any Salesforce field.
Route campaign calls and call multiple devices.
• Creating unique caller experiences
• Prioritise VIP callers
• SMS, email alert triggered calls
• Ensure you never miss that important call
Empowering Salesforce with Voice
Over 65% of business to business interactions still take place via the phone but customer conversations are rarely captured
into Salesforce and used to ensure an optimal customer experience. This leads to poor sales and service performance as
well as poor customer satisfaction.
Natterbox solves these business telephony issues and brings voice into the digitised customer experience. Our voice and
cloud PBX services capture and integrate voice into Salesforce. Over 250 organisations around the world rely on Natterbox
to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and
organisational success.
2. natterbox.com EMEA +44 203 510 0500 / USA +1 646 762 2111 / APAC +61 2 8244 3000 / Nordics +46 8 4030 9112 / sales@natterbox.com
The voice of Natterbox customers
Business impact
• Fully integrated all call activity into
Salesforce
• Voice technology allows for unlimited calls
and is very cost effective
• Unification of call metrics across EMEA
“Natterbox is always one step ahead of the game.
This is a long-term relationship. They make voice
work for our business. Natterbox is at the forefront
of voice technology. Their team is dynamic and
innovative, and always respond to what we need.”
Business impact
• Increased call productivity
• Voice recording for training
• Accurate customer data capture
“Natterbox understood the requirements and were
able to integrate the solution to exactly meet Legal
& General’s needs.”
Business impact
• Salesforce interaction time per call
reduced by 3 or 4 minutes
• Users speed up the process of making
calls and logging call information in Salesforce
• Call data is captured in a standardised
way for improved business intelligence
and reporting
“Sales effectiveness subsequently generated
significant growth for the company.”
“Natterbox was able to get the system
implemented in less than two weeks.”
Business impact
• Track every sales call from initial contact
to close, better lead nurturing, improved
sales conversion.
• Total visibility of individual and team sales
performance, helping to shape sales
strategy, predict department revenues
and cash flow.
• Smart call routing ensuring every
inbound call connects instantly and
directly to a native speaker or a personal
account manager
“It’s new technology helping us deliver ‘old school’
customer service. It doesn’t matter how fast we
grow, our customers deserve to be treated as
people and not account numbers.”
“From having no visibility at all, we can now
track the progress of every sales lead. I have
complete transparency of the effectiveness of my
sales team.”
Business impact
• Every call logged
• Salesforce call data accuracy and analysis
“With a reliable system, focus can shift from
infrastructure and on to the customers - who are
most important.”
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