Skybuffer is a SAP partner that offers an AI assistant as a service called Intelligent Decision Dimensions, which includes action cards and conversational actions. It was developed by Skybuffer AS in Norway and allows bidirectional data flow between SAP Cloud and on-premise systems. The AI assistant provides pre-developed skills for tasks like IT helpdesk, procurement, and HR with zero maintenance costs and pay-per-use pricing.

1. SAP CONVERSATIONAL AI
AS A SERVICE
MANAGED BY SKYBUFFER
Developer: Skybuffer AS, Norway
SAP Add-on: Intelligent Decision Dimensions
Package: Cloud Intelligence, Conversational Actions
Version: 3.2
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com

2. About Skybuffer
Skybuffer One Pager

3. Facts and Certificates
Year of incorporation: 2013
Countries: Belarus, Poland, Norway, India
SAP forces: 23 experts
SAP partnership:
PE Sales, PE Service, PE Build (software
development)
SAP certification:
SAP Partner Centre of Expertise
ISO certification (TÜV Germany):
ISO 9001:2015, ISO 27001:2013

4. Value Proposition
Assess the benefits for the Client, for Skybuffer

5. Skybuffer SAP Certified Add-on
INTELLIGENT DECISION DIMENSIONS​
is Skybuffer Add-on officially certified by SAP
Integration and Certification Center.
Our solution powers up business users to
capture their actions in SAP from the edge
where they are at a particular point of time.
The solution comprises two major integrated
parts:
- action cards
- conversational actions

6. Conversational Actions Main Features
Conversational Actions is a part of Cloud Intelligence package from Skybuffer dealing with bi-directional
SAP Conversational AI data flow integration from SAP Cloud into SAP On Premise system.
The main functional blocks of Conversational Actions are the following:
• ABAP SDK (SAP NetWeaver on premise) for SAP Leonardo - Machine Learning - Conversational AI (SAP
CAI)
• Set of OData services (SAP NetWeaver on premise) to manage chat bot conversations via ABAP SDK
• Email-based user authentication in chats (SAP NetWeaver on premise and SAP Cloud Foundry)
• SMS-based user authentication in chats (SAP NetWeaver on premise and SAP Cloud Foundry)
• Users' authorization control for data requested via chat channel (SAP NetWeaver on premise)

7. Benefits for your SAP Clients
• Pre-developed unified chat bot as a service with all its skills
integrated, skills development interface, multiple channels support,
Client's cabinet and unlimited number of users;
• You never own the Bot, or build the Bot, or deploy the Bot, or copy
any template – you just USE the Bot as it is;
• Zero cent maintenance costs for the chat bot (only pay as you go by
usage);
• Support costs reduction and re-investment of funds into SAP
innovations.

8. Benefits for Skybuffer
• Benefits from selling chat sessions usage
Note: Skybuffer is not aimed at selling implementation services, the
main focus is on selling chat sessions

9. Steps to Implement
Develop
custom skills
and integrate
into Skybuffer
AI as a Service
(optional)
Setup
Conversational
AI
Communication
ChannelsDeploy
Intelligent
Decision
Dimensions
into SCP Cloud
Foundry
RUN
with ZERO CENT
Maintenance Costs
for the Chat Bot
Deploy
Intelligent
Decision
Dimensions
into SAP On
Premise system

10. Operational Costs
• Zero cent maintenance costs for the chat bot
• Consumption-based licensing (material 8006013 SAP Conversational AI) –
1,000 chats for 75 EUR

11. Unified Chat Bot Skill Sets
Skybuffer Cloud Intelligence scenarios for IT help desk, suppliers, procurement,
human capital management, etc.

12. Unified Chat Bot Skill Sets - I
User Management
• Unlock User
• Reset User’s Password
• Create New User
• Authenticate User (2 steps)
• Create Service Request
• etc. (continuous development)
Supplier Support
• Check Invoice Status
• Get details on Quotation
• Get Open Items List and Balance
• Get Overdue Amount, Sums
Blocked and Free for Payment
• Display the list of Purchase
Orders created for Vendor
• etc. (continuous development)

13. Unified Chat Bot Skill Sets - II
Procurement
• Show Purchase Order
approval status
• Find the number of Requests for
Quotation submitted by other
Vendors
• Check Contract details
• etc. (continuous development)
Human Capital Management
• Provide costs and dates for a
particular trip
• Create Travel Request
• Create Leave Request
• Show the Absence Quota for a
particular Employee
• Set Substitute
• etc. (continuous development)

14. Unified Chat Bot Skill Sets - III
Finance
• Find open items for Vendor
• Find open items for Customer
• Display G/L account balance
• Show the turnover for
a particular year
• etc. (continuous development)
Plant Maintenance
• Display Maintenance Order list
for the company code for a given
period
• Show the scope of operations
for a particular Maintenance
Order
• Set the Operation Status
• Create Malfunction Report
• etc.

15. Skybuffer SAP Certified Add-on:
Intelligent Decision Dimensions
Package:
Action Cards, Conversational Actions
Developer: Skybuffer AS, Norway
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com Simple
Fast
Reliable
Innovative