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Tammy Warren Resume

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Tammy Warren Resume

  1. 1. Tammy Crawford-Warren 5175 Guffin Road  Bartlett, TN 38135 Phone: 901-265-5065 tammywarren@bellsouth.net OPERATIONAL MANAGEMENT PROFESSIONAL o I hav e strong business acumen. I hav e ov er 20 years of Operational Management experience; ov er 20 years of Customer Service experience; & 20 years of Logistics Management experience in the business arena. o I am an Expert in gathering, analy zing & defining business & functional requirements; creating global metrics, trend charts & other decision-making tools; leading data-modeling & process-mapping initiativ es; forecasting & market analy tics, market expansion strategies, workflows & productiv ity solutions for logistic sy stems & transportation networks. I hav e the Prov en ability to lead seamless implementations & deliv er solutions improv ing rev enues, profit margins & workplace productiv ity . o I have managed a staff of 450 or more employees in the div ersified spheres of office, warehouse, sales & driv er personnel. The strongest attributes that I possess are my boundless stream of enthusiasm & an ov er abundance of energy . I am extremely motiv ated & desire perfection ev en in the most stressful of situations. o I am a Sales Professional. I hav e always Excelled at Business Retention & GROWT H. Skills  Regional Market Expansion Strategies  Business & Channel Development  Sales Team Training & Management  Complex Negotiations & Sales Cycles  Forecasting & Market Analytics  Territory Startup & Turnaround  Strategic Partnership Building  Key Account Management  Positive Generation of ROI  Proven Fiscal P&L Performance Professional Experience WILLIAMS-SONOMA- OLIVE BRANCH 2016- PRESENT REGIONAL OPERATIONS MANAGER I am responsible for the productivity & fiscal sustainability of a Regional hub and 3 satellite locations. I report directly to the Vice President Central Operations. I managethe Customer Call Center,Routingdepartment, 40 driver teams,the Hub,Returns, and the Repair Center. I am responsible for the movement of freight in and out of the Hub, plus within the Hub operations to receive & ship freight, as well as assemble the freight for onward movement within the region. This requires highly pressurized and contained inventory control as the intention is to have a continuous flow cross dock process. The 2 main distribution arenas are DTC (Direct To Customer) and Retail. I manage staff, prepare workschedules & assign specific duties & projects. I review financial statements, sales & activity reports, &other performance data to measure productivity & goal achievement to determine areas needing cost reduction & program improvement. I also establish & implement departmentalpolicies, goals, objectives, &procedures. I determine staffing requirements, interview, hire & train new employees, & oversee those personnelprocesses. I am also responsible for maintaining excellent customer service, on time delivery and on time completion to ensure customer satisfaction in the region and in other regions to reduce customer escalations or performance metric issues. HOME DEPOT DISTRIBUTION CENTER – MEMPHIS, TN 2014-2016 OPERATIONS MANAGER I was responsible for the productivity of a 500,000-square foot facility with staffing over 150. I directed & coordinated activ ities of businesses unit & the departments concerned with the production & distribution of our products. I managed staff, prepared work schedules & assigned specific duties & projects. I rev iew ed financial statements, sales & activ ity reports, & other performance data to measure productiv ity & goal achiev ement to determ ine areas needing cost reduction & program improv ement. I established & implemented departmental policies, goals, objectiv es, & procedures, conferring with management & staff. I determined staffing requirements, interv iew ed, hired & trained new employ ees, & ov ersaw those personnel processes. I activ ely monitored businesses & agencies to ensure that they efficiently & effectiv ely prov ided needed serv ices while stay ing within budgetary limits. I managed the mov ement of goods into & out of the production facilities. T MX FINANCE – MEMPHIS, T N 2013 – 2014 GENERA L MANAGER I was primarily responsible for managing both the revenue & cost elements of a million-dollar business.I accomplished this by overseeing the marketing, sales, collections & day to day operations of the business. My duties included preparing & interpreting reports, budgets, accounts, & financial statements; controlling, monitoring & interpreting cash flows, expenditures & predicting future trends; formulating & producing strategic long term business plans; managing budgets; researching & reporting on factors influencing business performance. My job also entailed dev eloping financial management mechanisms that assessed & minimized financial risk; dev eloping & managing the financial accounting, monitoring & reporting sy stems & models; dev eloping external relationships with appropriate contracts- auditors, solicitors, bankers, v endors, & statutory organizations; superv ising staff; & keeping abreast of changes in financial regulations & legislation. A s General Manager, I exponentially increased the profit, revenues, loan volume, retention rates & recoveries of the business while also dramatically decreasing expenses, charge offs & principal reduction.A ll these factors helpedto optimize the Return on A ssets to an unprecedented level of growth & prosperity. WA LMART,INC – MEMPHIS 2010 – 2013 ST ORE MANAGER I was responsible for the generation of profit, operations, & merchandising of a WalmartSupercenter with over 450 employees & a gross profit of $80 to 100 million per fiscal year. T he job required the understanding& utilization of government agencies, regulations, pol icies, procedures, protocols, etc. & their impact upon the facility, the customer shopping experience, & the store revenues. My jobalso required strategic urban demographic planning to recognize & implementa more powerfulshopping experience to increase revenues & profit while minimizing the shrink matrix. YRC/ ROA DWAY– MEMPHIS, TN 2008 - 2010 LOGIST ICS CONSULTANT  I was responsible for negotiating freight rates & contracts for the company & its clients. I was also responsible for the review, assessment, & adjustment of client billing, invoicing, bill of ladings, etc. My primary job was to facilitate the movement of freight & ensure the satisfaction of the client throughout the process & therefore gain & retain business for YRC. BUSINESS SOLUTIONS – MEMPHIS, TN 2004 - 2010 OPERATIONS MANAGER/OWNER  The purpose of the company was to facilitate affordable insurance & identity theft protection to small businesses & families. I was responsible for marketing, sales, & the satisfaction of the clients for family, group, small business & commercial truck policies. The job entailed network, commercial, & internet marketing. Excellent computer, communication & project management skills were essential to operating the company. I developed & implemented a strategic marketing plan for the business & built a clientele supported by 60% referrals. FEDERA L EXPRESS CORPORATION– MEMPHIS, TN 1999 - 2005 SENIOR A CCOUNT MANAGER  The job primarily entailed account management which involved negotiating rates of service, answering & addressing questions or discrepancies regarding FedEx protocol, invoicing, marketing & freight movement for ALL FedEx companies for my clients. I handled identifying, validating & executing growth opportunities of new services, products & channels. I also monitored & implemented service levels to ensure client satisfaction. A LEXANRIA T RANSPORTATION- MEMPHIS, TN 1995 - 2005 REGIONA L LOGISTICS MANAGER/COOWNER  I was responsible for long haul& shorthauldispatch; warehousinginventory & audits;fork liftoperations; logbook audits, accounts payable & receivable; FMCSA,DOT, IFTA &ICC regulations;& handling clientrelations forfreight, refrigeratedfreight,& householdgoods. I managed a staff of 70ormore employees inthediversifiedfields of office,warehouse,& driver personnel. Thejob entailed Recruitment, Interviewing, Hiring,BackgroundChecks,DrugTests,Termination&EEOC Procedures. EDUCA TION UNIVERSITY OF TENNESSEE Knoxv ille, TN Bachelor of Arts STRA YER UNIVERSITY Memphis, TN Bachelors of Business Administration

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