Co-founder of TOPdesk Wolter Smit will be discussing the concept of sharing services and using IT to facilitate interdepartmental collaboration. This keynote draws on research conducted by SDI and their report entitled 'Merging Desks, Shared Service Management'. Key findings from this research will be expanded upon and illustrated with real-world experiences of implementations at a variety of organisations. - Wolter Smit and Sumit De, SDI Conference 2015