Artificial Intelligence is a big hype currently. But there is substance behind the hype. In this presentation, Arvind explains AI in non-technical terms and identifies how AI enables service departments to work proactively, allows operators to work more efficiently, and lets end users get help sooner – and even help themselves.

1. Tech in services
#SEE18
Better Service Management with
Artificial Intelligence
Arvind Ganga
TOPdesk

2. #SEE18
Arvind
Ganga
Programmer & Team Leader

3. #SEE18
AI: what are we talking about?
AI in Service Management
TOPdesk and AI

13. #SEE18
What have we learned?
AI is about machine learning
AI is about helping people
AI relies on sufficient examples
Users expect AI in their office software

14. #SEE18
AI: what are we talking about?
AI in Service Management
TOPdesk and AI

16. #SEE18
Business user
Help business user help herself
Unlock knowledge base
Offer help 24-7

17. Operator
Help registering calls
Pro-active call identification
Help solving calls

18. #SEE18
Process Manager
Alert on anomalies
Help with scheduling and planning

19. AI in Service Management
Help user faster & around the clock
Facilitate registering calls
Prioritize calls
Facilitate solving calls
Notification on anomalies
Facilitate planning
Next level Service Excellence!

20. #SEE18
AI: what are we talking about?
AI in Service Management
TOPdesk and AI

29. #SEE18
What will TOPdesk do?
Already building solutions
Researching new functionality
In product, labs, and marketplace
Expect AI features in the coming year!

30. We need your input
Share ideas on TIP:
https://tip.topdesk.com/
Talk to your account manager,
consultant
We are here at SEE!!

31. David Geoffrey Gunnar
Jeroen Martin

32. Tech in services
#SEE18
Better Service Management with
Artificial Intelligence
Arvind Ganga
TOPdesk
A.Ganga@topdesk.com
www.topdesk.com