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Listening skills

listening skills

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Listening skills

  1. 1. Listening Skills Pcsc-1 By Syed Harib Bin Kaleem
  2. 2. A wise person said : ”Listening is the hardest thing in the world” So as Mark twain : ”If we were supposed to talk more than we listen,we would have two mouths and one ear”
  3. 3. Hearing vs. Listening Same Listening -- conscious, active process Hearing -- senses Hearing = Listening + Focusing on message + Comprehending & + Analyzing & Evaluating  Understand  Judge  Respond  Remember Interpreting to With the mind
  4. 4. What is the opposite word of Talking? Listening In many cases it is not. It is waiting to talk ! Listening is not about being quiet when someone else is speaking
  5. 5. Why People Don’t Listen?  People are distracted, preoccupied or forgetful 75 percent of the time. Recall - 50 percent of what was said immediately after we talk  We spend just 45 percent of our time listening  We remember just 20 percent of what we hear.  Only 2 percent of us have had formal educational experience with listening
  6. 6. Route 350(the gap between the rate of speech and rate of thought  Thinking 4 X speaking  Processing speed of brain = 500 wpm  Speaking speed = 150 wpm  Unused mental capacity = 350 wpm  Lead to wandering of mind is called as Route 350  Thus while listening you will be able to think about what you are hearing, really understand it, and give feedback to the speaker
  7. 7. Tuning Out? (Route 350) May be because you • have heard it before • are preoccupied • find it difficult to understand • have a differing opinion
  8. 8. Basic Types of Listening  Active listening  Selective listening  Ignoring listening
  9. 9. Active Listening Understanding all things Proper interaction. Proper feedback
  10. 10. Selective Listening We remember only Selective portion. Topic is not to our liking
  11. 11. Ignoring Listening Not listening at all is pretty insulting to others. It can lead to strained relations
  12. 12.  Physiological Barriers  Hearing Impairment  Speaking-Thinking rate  Environment Barriers  Regional tone  Physical Distractions  Message OverloadUK PAK
  13. 13. It is hard to listen with a big stinking ego “I know what will be said” attitude Not listening from the perspective of the speaker due to prejudice, self-centeredness
  14. 14. How to increase efficiency  C -- Concentrate on what the speaker is saying.  A – Acknowledge with correct body language.( nod head, “yes"," go on", smile, frown, laugh)  R – Research to understand what the speaker is saying  E – Exercise Control  S – Structure – Put the message in order
  15. 15. Benefits of Effective Listening  Enhances productivity  Improves relations  Avoids conflicts  Improves understanding  Improves negotiation skills  Adds to your Image & Personality  Helps You to stand out.  You will be appreciated.
  16. 16. Listen , Listen…..  "Listen a hundred times; ponder a thousand times; speak once." -- Turkish Proverb
  17. 17. Verdict  A good listener is a good talker with a sore throat  Focus on content, not delivery  Take care of ‘Route 350’ while listening
  18. 18. Thank You For Listening