1.
SYED AKRUM-UD-DAULLA
Home: 562-277-7904
Cell: 562-290-3418
akrum.syed@gmail.com
Highly effective professional with broad business development experience, encompassing strategic planning, qualitative &
quantitativemarket research,public relationsand salespromotion,with the ability and skill set to provide enthusiastic and
forward-thinking leadership. Successfully managed and achieved business in diversified culture, language and market
conditions with persuasive and articulate communication ability.
Achievements & Awards
 Best Performers Award [Wealth Management] –2013*
 Best Performing Relationship Officer –2012**
 Highest Revenue Achiever [R.O.] – 2012***
 Best Performer of the Year – 2012
 Highest Revenue Achiever [3rd] – 2011
 Corporate Champ – 2010
 Retail Champ – 2010
 Award of Excellence [Smart Pay] – 2009
* Award Received from Country Head
** Award Received from VP Global Operations
*** Award Received from Head of the Department
 161% Revenue growth – 2013
 110% Revenue growth – 2012
 118% Revenue growth – 2011
Career History
Assistant Property Manager Nov 2014 – Till date
Travelodge & Motel6, CA, USA
Responsible for overall guest satisfaction for which responsibilities include but not limited to –
I. Answer customers' questions,make them feel at home, and build on-goingrelationships.
II. Update what they know about community and help customers understand what they can do in the area.
III. Schedule work activities and communicateduties and hours to staff. Coach staff on how to do the job and
motivate them to finish projects.
IV. Guidinghousekeepers and maintenance by assigningthem their duty on time to make sureproperty runs
without any complain.
V. Ensure that all employees are trained for their positions to maximize service,production and efficiency
VI. Conduct employee performance evaluations as prescribed,control staffing
VII. Manage property operations on a daily basisto assureoptimum performance and continual improvement
in guest service,employee professionalismand performance, property appearance.
VIII. Ensure the property is well maintained and that all mechanical equipmentis in good working order.
IX. Inspecthotel for cleanlinessand appearance.
X. Coordinatefront-office duties and resolveproblems. Assign duties to workers and scheduleshifts.
XI. Takingcare of breakfastinventory every day,housekeeping and maintenance inventory weekly and
makingsure its runs properly.

2.
Relationship Manager-Corporate Business & Partnerships Feb 2009 – Jul 2014
UAE Exchange Centre L.L.C; U.A.E
Responsiblefor achievingCorporateRemittance & FC for 13 Branches for which responsibilities includebutnot limited to –
I. Representing UAE Exchange as one of the leading brands and achieving business objectives.
II. Converting leads to successful business and establishing commercial relationships
III. Developing sustainable business relations to convert Customers to Clients
IV. Training, leading and managing assigned Team to achieve individual targets
V. Monitoring Team’s performance, timely guidance and motivating members to keep on track
VI. Planning and executing resource utilization plans and driving Team to achieve business objectives
VII. Foreseeing market condition, customer demand and competitor strategies to stay one step ahead
VIII. Planning and executing strategic plans derived from market trend analysis
IX. Maintaining the culture of cross selling and referring leads to other stakeholders
X. Handling conflicts of internal and external customers and establishing win-win situation
XI. Optimum foresight and efforts to ensure legislative, legal and organizational policy and regulations
XII. Creating platform for genuine accountability, reporting and customer service
XIII. Percolate potential market & customer niche through business promotional activities & programs
XIV. Offering fullest and enthusiastic efforts to finish assignments with 100% success.
XV. Keeping tab on budget, cost, target Identify new markets to sell the current service portfolio, as well as new clients
within the existing markets
Junior Sales Executive- Sales & Marketing Aug 2008 – Jan 2009
Radisson Water Garden Hotel Dhaka; Bangladesh
Responsiblefor achieving businesstargetfor which responsibilities includebutnot limited to –
I. Developing & maintaining corporate relationships.
II. Visiting corporate clients on a regular basis.
III. Attending all the corporate programs.
IV. Creating and updating a potential client base.
V. Dealing with guests (internal and external).
VI. Coordinating with all the departments to meet the requirements of clients.
Executive- Sales & Marketing Sept 2007 – Jul 2008
Dhaka Regency Hotel & Resort Ltd; Bangladesh
Responsiblefor achievingbusinesstargetfor which responsibilities includebutnot limited to –
I. Developing & maintaining corporate relationships.
II. Preparing a client base and rate prospectively.
III. Planning and designing marketing strategies.
IV. Detailing strategic promotional activities.
Executive- Sales & Marketing Dec 2006 – Aug 2007
Mountain Club Tours; Bangladesh
Responsiblefor achievingbusinesstargetfor which responsibilities includebutnot limited to –
I. Visiting market and talk to various types of people to cultivate market.
II. Making daily report and sales report weekly.
III. To create and maintain a strong relationship with the clients & the company.

3.
Professional Skills:
 Computer expertise including MS Office, MS Excel
 Excellent communication and interpersonal skills
 Ability to take responsibility and work under pressure
 Knowledge of business reporting and project works
Academic Background:
Bachelor in Science, B.Sc. (Hon’s) (2006), Banaras Hindu University (BHU), India
Language Proficiency:
 Bengali: Native
 Hindi: Moderate (Speaking)
Research & Extra Curricular:
 Research on Industrial Microbiology, India
 Volunteer of National Youth Festival India, 2005
 Sports Secretary - International House Complex (B.H.U), 2004-2005
Training:
 Dynamic Presentation Skills [Certified Training Program]
 21st century selling skills - The physiology of selling [Certified Training Program]
 21st century Client Relationship Management [Certified Training Program]
 AML training
 Time Management Skills Training
References:
Mr. Salil P R |Head - Corporate Sales
UAE Exchange Centre LLC, United Arab Emirates
Tel+97142930876 | Mob:+971506429265
Email:salil.pr@ae.uaeexchange.com
Mr. Yeaminulhuq | Head of Sales
The Westin Dhaka, Bangladesh
Mob: +88 01713016730
Email:yameen.huq@westin.com