Usage of Bissantz to analyze the IT proecesses.Présentation faite lors du Swiss Data Forum du 24 novembre 2015 à Lausanne

1. IT-Analytics
Screen your IT processes with BI technology
Dr. Roland Zimmermann (Bissantz & Company)
November 24th, 2015

2. „Seeing more,
understanding more“
IT-Analytics in the information landscape
Mission „Look, see, do“

3. Service Transition Service OperationService DesignService Strategy
Continual Service
Improvement
IT-Analytics
Market segmentation
Portfolio planning
Budget planning
Capacity planning
Process coordination
Service catalog
development
SLA coordination
Risk management
Life cycle management
Resource planning
Release planning
Validation and test
Incident management
Security management
Application management
Infrastructure
management
Quality management
Process evaluation
Service reviews
CSI monitoring
… … … … …
From strategical to operational: IT-Analytics

4. IT-Analytics solution
MF-DWH
…Matrix42 ITSM
ETL
relational data
IT-Analytics
Source system
DeltaMaster

10. Benefits? ROI? Check the processes
Incident Management
Rights management
….
Application
management
Infrastructure
management
IT-Analytics as a „sensor“ =
Effectiveness of IT processes improved
IT-Analytics to enhance
Incident Management = Efficiency
Example „increasing client installation
problems “:
Find reasons for problems faster in IT
processes and “repair” (sensor
function)
Large benefit (Effectiveness)
Example „Standard channel for
incidents should be portal or email“:
Continuous improvement of processes
within the Incident Management
Basic benefit (Efficiency)

11. Service Transition Service OperationService DesignService Strategy
Continual Service
Improvement
IT-Analytics
Market segmentation
Portfolio planning
Budget planning
Capacity planning
Process coordination
Service catalog
development
SLA coordination
Risk management
Life cycle management
Resource planning
Release planning
Validation and test
Incident management
Security management
Application management
Infrastructure
management
Quality management
Process evaluation
Service reviews
CSI monitoring
… … … … …
From strategical to operational: IT-Analytics

14. „Seeing more,
understanding more“
Contact us and
Trivadis Lausanne!
IT-Analytics in the information landscape
Mission „Look, see, do“
Dr. Roland Zimmermann
Dr. Dieter Reinwald
Bissantz & Company GmbH
Tel. +49 911 935536-0
roland.zimmermann@bissantz.de
www.bissantz.de