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Facilitation Techniques for Agile Teams

This is a presentation to my new workshop on facilitation

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Facilitation Techniques for Agile Teams

  1. 1. www.luxoft.com Facilitation Techniques for Agile Teams
  2. 2. www.luxoft.com Let’s Warm-up
  3. 3. www.luxoft.com Team Facilitator? - Know the right answer for all questions - Judge opinion of others - Evaluate group decisions - Control the conversation - Fight with bad opponents - Take a side of good fellows - Lead rescuing activities
  4. 4. www.luxoft.com Team Facilitator? - Invisible - Professional - Tactful - Respectful - Trustful - Understandable - Energizing - Encouraging - Open-minded
  5. 5. www.luxoft.com Balance Discussion: Boost and Shape
  6. 6. www.luxoft.com Agile Team Facilitator Behaviors Treasure Agile Values Follow Agile Principles Master Facilitation Techniques
  7. 7. www.luxoft.com Gathering Information
  8. 8. www.luxoft.com BrainSwarming
  9. 9. www.luxoft.com BrainSwarming on Practice
  10. 10. www.luxoft.com Mindmapping
  11. 11. www.luxoft.com Mindwriting
  12. 12. www.luxoft.com Exploring Information
  13. 13. www.luxoft.com Home and Away (World Café)
  14. 14. www.luxoft.com Metaphor
  15. 15. www.luxoft.com Six Thinking Hats
  16. 16. www.luxoft.com Check-in
  17. 17. www.luxoft.com Evaluating Information
  18. 18. www.luxoft.com Voting Techniques Thumb Up Five-to-fist Voting with dots
  19. 19. www.luxoft.com Affinity Line
  20. 20. www.luxoft.com Prioritization Matrix
  21. 21. www.luxoft.com KANO Model
  22. 22. www.luxoft.com Dealing with Dysfunctional Behavior
  23. 23. www.luxoft.com Group Dynamics
  24. 24. www.luxoft.com Functional Behavior Patterns  Involvement during meetings  Giving constructive feedback  Asking powerful questions  Providing specific examples  Active listening  Sharing information  Respecting the speaker  Confirming understanding  Being loyal to different opinions  Encouraging collaboration
  25. 25. www.luxoft.com Dysfunctional Behavior Patterns Providing unrelated details Expressing strong emotions Ignoring other’s opinion Using lot’s of unknown terms Distracting participants Playing blaming game Excusing for all the time Criticizing without recommendations Complaining on everything Whispering with neighbors Making generalizations Talking loudly Sitting silently during all discussion Withholding information Expressing strong emotions Stealing ideas of participants Repeating same ideas Trolling participants
  26. 26. www.luxoft.com Stages of Dysfunctional Behavior From: The Secrets of Facilitation by Michael Wilkinson  Physical attacking someone  Leaving the room in disgust  Verbal attack directed at participants  Negative comments directed at participant  Audible sights of displeasure  Negative physical reaction to discussing  Doing other work on session  Side conversations  Folding arms, facing door or window  Silence, lack of participation  Arriving late, leaving early SeverityofDisruption Degree Of Dysfunction As the degree of dysfunction increases, the severity of disruption caused by the dysfunction increases as well
  27. 27. www.luxoft.com Game Time
  28. 28. www.luxoft.com The Diagnosis-Intervention Cycle Describe behavior and test for different views Share interference and test for different views Help group to decide whether and how to change behavior and test for different views Observe Behavior Infer Meaning Decide whether, how and why to intervene DiagnosisSteps InterventionSteps
  29. 29. www.luxoft.com Intervention Strategies Situation Intervention The group don’t understand what is expected from them Repeat the purpose once again Explain the purpose in other words and provide examples Domination of a participant Stop the person Encourage others to speak up Side conversations Ask to focus on the topic Ask to link it to the topic Use of mobiles, laptops Ignore Ask to stop using Before the meeting together with the group create ground rules Late arrival of meeting participants Delay a meeting start to 5-10-15 min Start on time Start only when all members arrive Person repeating him/herself Tell him/her they you got it Use paraphrasing technique Most of the group lost focus Ask them to be more attentive Make a brake Participant discovered a new topic Ask him to come on track Ask him to link a new topic to the main track
  30. 30. www.luxoft.com Setting the Facilitation Context
  31. 31. www.luxoft.com Spiral Dynamics of Clare Graves Dr. Clare Graves - professor of psychology and originator of a human development theory A psychological theory holds that human beings exist at different ‘levels of existence.’ At any given level, an individual exhibits the behavior and values characteristic of people at that level
  32. 32. www.luxoft.com Choosing the Level of Facilitation Intervention Team Level Team Values Facilitation Style Trigger to New Level Purple (tribalistic) Stability, safety, security, rituals, connection Observation with minor intervention, calming, caring, protective, assuring, based on associations Threatening environment, need to struggle for survival Red (egocentric) Individualism, power, aggressiveness, heroism, speed, Demanding, enforcing, rewarding, paternalistic, dominative, controlling, explaining benefits for the individual Need for a reason and understanding that there is “have” and “have not” Blue (saint) Obedience, rules, piece, order, security, structure Serving, accommodating, willing to oblige, explaining the rules, asking to follow the rules Questioning of rules validity and price, need for pleasure Orange (materialistic) Independence, success, satisfaction, utilization Metrics, arguments, analysis, scientism, setting a goal, competitive, result oriented, consultative Discomfort of being rejected, need to be liked, Green (personality) Harmony, balance, reflection, affiliation Powerful questions, coaching and therapy techniques, networking, participative, sharing Need to give, to contribute, to belong to Yellow (cognitive) Acceptance of changes, dissimilarity, uncertainty Providing freedom, encouraging creativity and innovations, Understanding of interconnections? Turquoise (Experientialist) Holism, system, consciousness, Experimental, systemic, intuitive, eco-friendly, strategic, global, transpersonal ? -> to Coral Adopted from Clare Graves: “1974 Futurist” pp. 72-87
  33. 33. www.luxoft.com