SlideShare ist ein Scribd-Unternehmen logo
1 von 10
Downloaden Sie, um offline zu lesen
Worth It
Tips for turning customers into your biggest advocates
97%
say it’s likely they’ll tell others
about a “very good”or “excellent”
customer experience
You’ve got a lot to think about when
it comes to your brand reputation
How can you encourage customer loyalty while tracking
overall satisfaction across multiple touchpoints?
NPS = Industry standard for tracking customer loyalty
Companies who have a high NPS
grow 2x more than competitors
Net Promoter Score and NPS are trademarks of Bain & Company, Inc, Satmetrix Systems, Inc.and F. Reichheld.
Say hello to Net Promoter Score (NPS)
How to use NPS:
0 – 6 = Detractors
Unhappy customers who can hurt
your brand through negative reviews
7 – 8 = Passives
Satisfied but indifferent customers
who may buy from your competitors
9 – 10 = Promoters
Loyal customers who will keep
buying from you and refer others
Ask, “How likely is it that you would recommend
this company to a friend or colleague?”
Customers rate you on a scale of 0 to 10:
Your final score is expressed as a whole number from
-100 to +100 and indicates how well you’re doing when
it comes to customer loyalty
Learn more about NPS
Smart ways to use NPS #1
Embed an NPS survey into
your website to see if it’s
meeting customer
expectations
78%- Customers who
are more likely to visit an
easy-to-use website again
Feedback Survey
Smart ways to use NPS #2
Measure customer loyalty
before and after a purchase
or customer service event
94%- Customers who
are less likely to shop with
a company with bad service
-17
Amazon
Costco
Trader Joe’s
And the top 3 brands known for
having the best customer service are…
Amazon
Costco
Trader Joe’s
1st
2nd
3rd
Want to see your
brand on that list?
Get in touch with us today to learn how to use
SurveyMonkey to track customer satisfaction
and activate your promoters
Contact Us
1st

Weitere ähnliche Inhalte

Was ist angesagt?

Why "SMarketing" Matters
Why "SMarketing" MattersWhy "SMarketing" Matters
Why "SMarketing" MattersUberflip
 
Email Marketing Presentation
Email Marketing PresentationEmail Marketing Presentation
Email Marketing PresentationIain Davenport
 
Customer Care 5 Predictions for 2017
Customer Care 5 Predictions for 2017Customer Care 5 Predictions for 2017
Customer Care 5 Predictions for 2017Vipul Srivastav
 
SearchLeeds 2018 - Lexi Mills - Shift6 - Advanced integrated influence strate...
SearchLeeds 2018 - Lexi Mills - Shift6 - Advanced integrated influence strate...SearchLeeds 2018 - Lexi Mills - Shift6 - Advanced integrated influence strate...
SearchLeeds 2018 - Lexi Mills - Shift6 - Advanced integrated influence strate...Branded3
 
McLean Donnelly - Design & Business: A New Model of Product Strategy
McLean Donnelly - Design & Business: A New Model of Product Strategy McLean Donnelly - Design & Business: A New Model of Product Strategy
McLean Donnelly - Design & Business: A New Model of Product Strategy Julia Grosman
 
ACH Marketing Presentation
ACH Marketing PresentationACH Marketing Presentation
ACH Marketing PresentationPlatoonDaddy
 
Personas and Content Marketing
Personas and Content MarketingPersonas and Content Marketing
Personas and Content MarketingMarketo
 
11 Consumer Behavior Secrets to Improve Automated Marketing
11 Consumer Behavior Secrets to Improve Automated Marketing11 Consumer Behavior Secrets to Improve Automated Marketing
11 Consumer Behavior Secrets to Improve Automated MarketingGetResponse
 
The NEW 4 P's of Inbound Marketing
The NEW 4 P's of Inbound MarketingThe NEW 4 P's of Inbound Marketing
The NEW 4 P's of Inbound MarketingWiley
 
Bring Your Customer Success Out of the Stone Age by Building Your Company’s P...
Bring Your Customer Success Out of the Stone Age by Building Your Company’s P...Bring Your Customer Success Out of the Stone Age by Building Your Company’s P...
Bring Your Customer Success Out of the Stone Age by Building Your Company’s P...QuekelsBaro
 
How To Get Your Customers To Help Grow Your Business
How To Get Your Customers To Help Grow Your BusinessHow To Get Your Customers To Help Grow Your Business
How To Get Your Customers To Help Grow Your BusinessKoozai
 
21 Essential Strategies for Growing Your Business
21 Essential Strategies for Growing Your Business21 Essential Strategies for Growing Your Business
21 Essential Strategies for Growing Your BusinessBrian Downard
 
Leading in leaner times
Leading in leaner timesLeading in leaner times
Leading in leaner timesJonty Fisher
 
The acquisition marketing puzzle most fail to complete - Turing Festival Augu...
The acquisition marketing puzzle most fail to complete - Turing Festival Augu...The acquisition marketing puzzle most fail to complete - Turing Festival Augu...
The acquisition marketing puzzle most fail to complete - Turing Festival Augu...Depesh Mandalia
 
SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...
SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...
SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...Price Intelligently
 
How Consumers Buy Today - Harnessing the Buying Journey to Get More Customers
How Consumers Buy Today - Harnessing the Buying Journey to Get More CustomersHow Consumers Buy Today - Harnessing the Buying Journey to Get More Customers
How Consumers Buy Today - Harnessing the Buying Journey to Get More CustomersTodd Ebert
 
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]Internet Marketing Software - WordStream
 
8 Tips To Boost Your Ecommerce Website Sales
8 Tips To Boost Your Ecommerce Website Sales8 Tips To Boost Your Ecommerce Website Sales
8 Tips To Boost Your Ecommerce Website SalesXanthos Digital Marketing
 

Was ist angesagt? (20)

Why "SMarketing" Matters
Why "SMarketing" MattersWhy "SMarketing" Matters
Why "SMarketing" Matters
 
Email Marketing Presentation
Email Marketing PresentationEmail Marketing Presentation
Email Marketing Presentation
 
Customer Care 5 Predictions for 2017
Customer Care 5 Predictions for 2017Customer Care 5 Predictions for 2017
Customer Care 5 Predictions for 2017
 
SearchLeeds 2018 - Lexi Mills - Shift6 - Advanced integrated influence strate...
SearchLeeds 2018 - Lexi Mills - Shift6 - Advanced integrated influence strate...SearchLeeds 2018 - Lexi Mills - Shift6 - Advanced integrated influence strate...
SearchLeeds 2018 - Lexi Mills - Shift6 - Advanced integrated influence strate...
 
McLean Donnelly - Design & Business: A New Model of Product Strategy
McLean Donnelly - Design & Business: A New Model of Product Strategy McLean Donnelly - Design & Business: A New Model of Product Strategy
McLean Donnelly - Design & Business: A New Model of Product Strategy
 
13 Stats That Will Change How You Sell
13 Stats That Will Change How You Sell13 Stats That Will Change How You Sell
13 Stats That Will Change How You Sell
 
The Journey from Stranger to Customer
The Journey from Stranger to CustomerThe Journey from Stranger to Customer
The Journey from Stranger to Customer
 
ACH Marketing Presentation
ACH Marketing PresentationACH Marketing Presentation
ACH Marketing Presentation
 
Personas and Content Marketing
Personas and Content MarketingPersonas and Content Marketing
Personas and Content Marketing
 
11 Consumer Behavior Secrets to Improve Automated Marketing
11 Consumer Behavior Secrets to Improve Automated Marketing11 Consumer Behavior Secrets to Improve Automated Marketing
11 Consumer Behavior Secrets to Improve Automated Marketing
 
The NEW 4 P's of Inbound Marketing
The NEW 4 P's of Inbound MarketingThe NEW 4 P's of Inbound Marketing
The NEW 4 P's of Inbound Marketing
 
Bring Your Customer Success Out of the Stone Age by Building Your Company’s P...
Bring Your Customer Success Out of the Stone Age by Building Your Company’s P...Bring Your Customer Success Out of the Stone Age by Building Your Company’s P...
Bring Your Customer Success Out of the Stone Age by Building Your Company’s P...
 
How To Get Your Customers To Help Grow Your Business
How To Get Your Customers To Help Grow Your BusinessHow To Get Your Customers To Help Grow Your Business
How To Get Your Customers To Help Grow Your Business
 
21 Essential Strategies for Growing Your Business
21 Essential Strategies for Growing Your Business21 Essential Strategies for Growing Your Business
21 Essential Strategies for Growing Your Business
 
Leading in leaner times
Leading in leaner timesLeading in leaner times
Leading in leaner times
 
The acquisition marketing puzzle most fail to complete - Turing Festival Augu...
The acquisition marketing puzzle most fail to complete - Turing Festival Augu...The acquisition marketing puzzle most fail to complete - Turing Festival Augu...
The acquisition marketing puzzle most fail to complete - Turing Festival Augu...
 
SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...
SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...
SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...
 
How Consumers Buy Today - Harnessing the Buying Journey to Get More Customers
How Consumers Buy Today - Harnessing the Buying Journey to Get More CustomersHow Consumers Buy Today - Harnessing the Buying Journey to Get More Customers
How Consumers Buy Today - Harnessing the Buying Journey to Get More Customers
 
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
Hacking PPC Leads: How to Get 3X More Customers [WordStream & Infusionsoft]
 
8 Tips To Boost Your Ecommerce Website Sales
8 Tips To Boost Your Ecommerce Website Sales8 Tips To Boost Your Ecommerce Website Sales
8 Tips To Boost Your Ecommerce Website Sales
 

Andere mochten auch

10 Best Productivity Hacks for Customer Service
10 Best Productivity Hacks for Customer Service10 Best Productivity Hacks for Customer Service
10 Best Productivity Hacks for Customer ServiceAdam Toporek
 
The Art of Talking Happy
The Art of Talking Happy The Art of Talking Happy
The Art of Talking Happy Kayako
 
Why customer service is everyone's job
Why customer service is everyone's jobWhy customer service is everyone's job
Why customer service is everyone's jobMathew Patterson
 
How To Deal With Angry Customers Without Losing Your Cool
How To Deal With Angry Customers Without Losing Your CoolHow To Deal With Angry Customers Without Losing Your Cool
How To Deal With Angry Customers Without Losing Your CoolFreshdesk Inc.
 
How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fr...
How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fr...How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fr...
How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fr...Social Fresh Conference
 
5 Key Customer Retention Stats (Infographic)
5 Key Customer Retention Stats (Infographic)5 Key Customer Retention Stats (Infographic)
5 Key Customer Retention Stats (Infographic)Viabl
 
How to Take Customer Experience Seriously
How to Take Customer Experience SeriouslyHow to Take Customer Experience Seriously
How to Take Customer Experience SeriouslyMartha Brooke
 
Rock Your Support
Rock Your SupportRock Your Support
Rock Your SupportKayako
 
Evergreen: Nurturing Your Customers From First Contact to Happily Every After
Evergreen: Nurturing Your Customers From First Contact to Happily Every AfterEvergreen: Nurturing Your Customers From First Contact to Happily Every After
Evergreen: Nurturing Your Customers From First Contact to Happily Every AfterNoah Fleming
 
Growing Loyalty Beyond Traditional Reward Programs
Growing Loyalty Beyond Traditional Reward ProgramsGrowing Loyalty Beyond Traditional Reward Programs
Growing Loyalty Beyond Traditional Reward ProgramsThoughtworks
 
3 Things Every Sales Team Needs to Be Thinking About in 2017
3 Things Every Sales Team Needs to Be Thinking About in 20173 Things Every Sales Team Needs to Be Thinking About in 2017
3 Things Every Sales Team Needs to Be Thinking About in 2017Drift
 
Monitoring As A Service - Monitorama 2015
Monitoring As A Service - Monitorama 2015Monitoring As A Service - Monitorama 2015
Monitoring As A Service - Monitorama 2015James Turnbull
 
What drives demand generation ROI?
What drives demand generation ROI?What drives demand generation ROI?
What drives demand generation ROI?SurveyMonkey
 
We Bathe in Unicorn Blood, 15 Reasons I.T. Managers are Awesome
We Bathe in Unicorn Blood, 15 Reasons I.T. Managers are AwesomeWe Bathe in Unicorn Blood, 15 Reasons I.T. Managers are Awesome
We Bathe in Unicorn Blood, 15 Reasons I.T. Managers are AwesomeEvaris Solutions Plc
 
How Comcast uses Data Science to Improve the Customer Experience
How Comcast uses Data Science to Improve the Customer ExperienceHow Comcast uses Data Science to Improve the Customer Experience
How Comcast uses Data Science to Improve the Customer ExperienceTuri, Inc.
 
Hype vs. Reality: The AI Explainer
Hype vs. Reality: The AI ExplainerHype vs. Reality: The AI Explainer
Hype vs. Reality: The AI ExplainerLuminary Labs
 
Talking to Humans: Customer Discovery 101
Talking to Humans: Customer Discovery 101Talking to Humans: Customer Discovery 101
Talking to Humans: Customer Discovery 101New York University
 

Andere mochten auch (18)

10 Best Productivity Hacks for Customer Service
10 Best Productivity Hacks for Customer Service10 Best Productivity Hacks for Customer Service
10 Best Productivity Hacks for Customer Service
 
The Art of Talking Happy
The Art of Talking Happy The Art of Talking Happy
The Art of Talking Happy
 
Why customer service is everyone's job
Why customer service is everyone's jobWhy customer service is everyone's job
Why customer service is everyone's job
 
How To Deal With Angry Customers Without Losing Your Cool
How To Deal With Angry Customers Without Losing Your CoolHow To Deal With Angry Customers Without Losing Your Cool
How To Deal With Angry Customers Without Losing Your Cool
 
How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fr...
How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fr...How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fr...
How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fr...
 
5 Key Customer Retention Stats (Infographic)
5 Key Customer Retention Stats (Infographic)5 Key Customer Retention Stats (Infographic)
5 Key Customer Retention Stats (Infographic)
 
How to Take Customer Experience Seriously
How to Take Customer Experience SeriouslyHow to Take Customer Experience Seriously
How to Take Customer Experience Seriously
 
Rock Your Support
Rock Your SupportRock Your Support
Rock Your Support
 
Evergreen: Nurturing Your Customers From First Contact to Happily Every After
Evergreen: Nurturing Your Customers From First Contact to Happily Every AfterEvergreen: Nurturing Your Customers From First Contact to Happily Every After
Evergreen: Nurturing Your Customers From First Contact to Happily Every After
 
Growing Loyalty Beyond Traditional Reward Programs
Growing Loyalty Beyond Traditional Reward ProgramsGrowing Loyalty Beyond Traditional Reward Programs
Growing Loyalty Beyond Traditional Reward Programs
 
3 Things Every Sales Team Needs to Be Thinking About in 2017
3 Things Every Sales Team Needs to Be Thinking About in 20173 Things Every Sales Team Needs to Be Thinking About in 2017
3 Things Every Sales Team Needs to Be Thinking About in 2017
 
Monitoring As A Service - Monitorama 2015
Monitoring As A Service - Monitorama 2015Monitoring As A Service - Monitorama 2015
Monitoring As A Service - Monitorama 2015
 
What drives demand generation ROI?
What drives demand generation ROI?What drives demand generation ROI?
What drives demand generation ROI?
 
We Bathe in Unicorn Blood, 15 Reasons I.T. Managers are Awesome
We Bathe in Unicorn Blood, 15 Reasons I.T. Managers are AwesomeWe Bathe in Unicorn Blood, 15 Reasons I.T. Managers are Awesome
We Bathe in Unicorn Blood, 15 Reasons I.T. Managers are Awesome
 
How Comcast uses Data Science to Improve the Customer Experience
How Comcast uses Data Science to Improve the Customer ExperienceHow Comcast uses Data Science to Improve the Customer Experience
How Comcast uses Data Science to Improve the Customer Experience
 
Hype vs. Reality: The AI Explainer
Hype vs. Reality: The AI ExplainerHype vs. Reality: The AI Explainer
Hype vs. Reality: The AI Explainer
 
Talking to Humans: Customer Discovery 101
Talking to Humans: Customer Discovery 101Talking to Humans: Customer Discovery 101
Talking to Humans: Customer Discovery 101
 
August: The Mentor Who Shaped Me
August: The Mentor Who Shaped MeAugust: The Mentor Who Shaped Me
August: The Mentor Who Shaped Me
 

Ähnlich wie Why Great Customer Service is Worth It

Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyaltySameh Shafy
 
Customer Loyalty Part 3 - Customer Experience (CX)
Customer Loyalty   Part 3 - Customer Experience (CX)Customer Loyalty   Part 3 - Customer Experience (CX)
Customer Loyalty Part 3 - Customer Experience (CX)Gail Carson
 
Boost Your Profits - Customer Loyalty for the Local Business
Boost Your Profits - Customer Loyalty for the Local BusinessBoost Your Profits - Customer Loyalty for the Local Business
Boost Your Profits - Customer Loyalty for the Local BusinessLiftSocial Digital Marketing
 
The Art of Obtaining Referrals - presentation to the Association of Financial...
The Art of Obtaining Referrals - presentation to the Association of Financial...The Art of Obtaining Referrals - presentation to the Association of Financial...
The Art of Obtaining Referrals - presentation to the Association of Financial...Customer Return
 
Retention presentation
Retention presentationRetention presentation
Retention presentationWill Manuel
 
How to Convert Warm Leads that Convert on a Shoestring Budget
How to Convert Warm Leads that Convert on a Shoestring BudgetHow to Convert Warm Leads that Convert on a Shoestring Budget
How to Convert Warm Leads that Convert on a Shoestring BudgetJody Layne
 
5 formulas for customer loyalty
5 formulas for customer loyalty5 formulas for customer loyalty
5 formulas for customer loyaltyHpm India
 
5 formulas for customer loyalty
5 formulas for customer loyalty5 formulas for customer loyalty
5 formulas for customer loyaltyHpm India
 
The 'Why' and 'How' of Content Marketing
The 'Why' and 'How' of Content Marketing The 'Why' and 'How' of Content Marketing
The 'Why' and 'How' of Content Marketing Charla Sindelar
 
CREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltyCREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltySajjad Sayed
 
Brand loyalty management
Brand loyalty managementBrand loyalty management
Brand loyalty managementKristof De Wulf
 
Gain, Maintain, and Retain: Why the future of your brand is powered by trust
Gain, Maintain, and Retain: Why the future of your brand is powered by trustGain, Maintain, and Retain: Why the future of your brand is powered by trust
Gain, Maintain, and Retain: Why the future of your brand is powered by trustTrustpilot
 
Reviews: The Best Kept Secret to Landing Page Optimization
Reviews: The Best Kept Secret to Landing Page OptimizationReviews: The Best Kept Secret to Landing Page Optimization
Reviews: The Best Kept Secret to Landing Page OptimizationTrustpilot
 
The brand loyalty advantage
The brand loyalty advantageThe brand loyalty advantage
The brand loyalty advantageDemand Metric
 
How to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout GhostsHow to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout GhostsTrustpilot
 

Ähnlich wie Why Great Customer Service is Worth It (20)

Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyalty
 
Customer Loyalty Part 3 - Customer Experience (CX)
Customer Loyalty   Part 3 - Customer Experience (CX)Customer Loyalty   Part 3 - Customer Experience (CX)
Customer Loyalty Part 3 - Customer Experience (CX)
 
Boost Your Profits - Customer Loyalty for the Local Business
Boost Your Profits - Customer Loyalty for the Local BusinessBoost Your Profits - Customer Loyalty for the Local Business
Boost Your Profits - Customer Loyalty for the Local Business
 
The Art of Obtaining Referrals - presentation to the Association of Financial...
The Art of Obtaining Referrals - presentation to the Association of Financial...The Art of Obtaining Referrals - presentation to the Association of Financial...
The Art of Obtaining Referrals - presentation to the Association of Financial...
 
Customer Loyalty Dps
Customer Loyalty DpsCustomer Loyalty Dps
Customer Loyalty Dps
 
Retention presentation
Retention presentationRetention presentation
Retention presentation
 
NPS Presentation
NPS PresentationNPS Presentation
NPS Presentation
 
How to Convert Warm Leads that Convert on a Shoestring Budget
How to Convert Warm Leads that Convert on a Shoestring BudgetHow to Convert Warm Leads that Convert on a Shoestring Budget
How to Convert Warm Leads that Convert on a Shoestring Budget
 
5 formulas for customer loyalty
5 formulas for customer loyalty5 formulas for customer loyalty
5 formulas for customer loyalty
 
TrustpilotB2BeGuide
TrustpilotB2BeGuideTrustpilotB2BeGuide
TrustpilotB2BeGuide
 
5 formulas for customer loyalty
5 formulas for customer loyalty5 formulas for customer loyalty
5 formulas for customer loyalty
 
The 'Why' and 'How' of Content Marketing
The 'Why' and 'How' of Content Marketing The 'Why' and 'How' of Content Marketing
The 'Why' and 'How' of Content Marketing
 
CREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltyCREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyalty
 
Brand loyalty management
Brand loyalty managementBrand loyalty management
Brand loyalty management
 
Gain, Maintain, and Retain: Why the future of your brand is powered by trust
Gain, Maintain, and Retain: Why the future of your brand is powered by trustGain, Maintain, and Retain: Why the future of your brand is powered by trust
Gain, Maintain, and Retain: Why the future of your brand is powered by trust
 
Reviews: The Best Kept Secret to Landing Page Optimization
Reviews: The Best Kept Secret to Landing Page OptimizationReviews: The Best Kept Secret to Landing Page Optimization
Reviews: The Best Kept Secret to Landing Page Optimization
 
The brand loyalty advantage
The brand loyalty advantageThe brand loyalty advantage
The brand loyalty advantage
 
How to encourage customer loyalty to increase your profits
How to encourage customer loyalty to increase your profitsHow to encourage customer loyalty to increase your profits
How to encourage customer loyalty to increase your profits
 
9 29[1]
9 29[1]9 29[1]
9 29[1]
 
How to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout GhostsHow to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout Ghosts
 

Mehr von SurveyMonkey

Diversity & Inclusion: Your toughest questions answered
Diversity & Inclusion: Your toughest questions answeredDiversity & Inclusion: Your toughest questions answered
Diversity & Inclusion: Your toughest questions answeredSurveyMonkey
 
Crack the code to engaging B-to-B buyers.
Crack the code to engaging B-to-B buyers. Crack the code to engaging B-to-B buyers.
Crack the code to engaging B-to-B buyers. SurveyMonkey
 
6 reasons why good employees leave [Infographic]
6 reasons why good employees leave [Infographic]6 reasons why good employees leave [Infographic]
6 reasons why good employees leave [Infographic]SurveyMonkey
 
Guide: 7 ways to better filter your surveys
Guide: 7 ways to better filter your surveysGuide: 7 ways to better filter your surveys
Guide: 7 ways to better filter your surveysSurveyMonkey
 
Holiday Gift Buying Behavior
Holiday Gift Buying BehaviorHoliday Gift Buying Behavior
Holiday Gift Buying BehaviorSurveyMonkey
 
Social Shopping Is On the Rise.
Social Shopping Is On the Rise.Social Shopping Is On the Rise.
Social Shopping Is On the Rise.SurveyMonkey
 
Movember: The State of the 'Stache
Movember: The State of the 'StacheMovember: The State of the 'Stache
Movember: The State of the 'StacheSurveyMonkey
 

Mehr von SurveyMonkey (7)

Diversity & Inclusion: Your toughest questions answered
Diversity & Inclusion: Your toughest questions answeredDiversity & Inclusion: Your toughest questions answered
Diversity & Inclusion: Your toughest questions answered
 
Crack the code to engaging B-to-B buyers.
Crack the code to engaging B-to-B buyers. Crack the code to engaging B-to-B buyers.
Crack the code to engaging B-to-B buyers.
 
6 reasons why good employees leave [Infographic]
6 reasons why good employees leave [Infographic]6 reasons why good employees leave [Infographic]
6 reasons why good employees leave [Infographic]
 
Guide: 7 ways to better filter your surveys
Guide: 7 ways to better filter your surveysGuide: 7 ways to better filter your surveys
Guide: 7 ways to better filter your surveys
 
Holiday Gift Buying Behavior
Holiday Gift Buying BehaviorHoliday Gift Buying Behavior
Holiday Gift Buying Behavior
 
Social Shopping Is On the Rise.
Social Shopping Is On the Rise.Social Shopping Is On the Rise.
Social Shopping Is On the Rise.
 
Movember: The State of the 'Stache
Movember: The State of the 'StacheMovember: The State of the 'Stache
Movember: The State of the 'Stache
 

Kürzlich hochgeladen

Justdial Call Girls In Moolchand Metro Delhi 9911191017 Escorts Service
Justdial Call Girls In Moolchand Metro Delhi 9911191017 Escorts ServiceJustdial Call Girls In Moolchand Metro Delhi 9911191017 Escorts Service
Justdial Call Girls In Moolchand Metro Delhi 9911191017 Escorts Servicesafdarjungdelhi1
 
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncrthapariya601
 
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All StarCall Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All StarLipikasharma29
 
(9818099198) Noida Escorts Service Sector 60 (NOIDA CALL GIRLS)
(9818099198) Noida Escorts Service Sector 60 (NOIDA CALL GIRLS)(9818099198) Noida Escorts Service Sector 60 (NOIDA CALL GIRLS)
(9818099198) Noida Escorts Service Sector 60 (NOIDA CALL GIRLS)riyaescorts54
 
Call Girls In Goa North Goa 9899855202 Direct Cash 0nline Payment For Genuine
Call Girls In Goa North Goa 9899855202 Direct Cash 0nline Payment For GenuineCall Girls In Goa North Goa 9899855202 Direct Cash 0nline Payment For Genuine
Call Girls In Goa North Goa 9899855202 Direct Cash 0nline Payment For Genuinedelhincr993
 
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)ayushiverma1100
 
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCRthapariya601
 
Call Girls In Munirka,( Delhi — 9667422720 Escorts ) Service
Call Girls In Munirka,( Delhi — 9667422720 Escorts ) ServiceCall Girls In Munirka,( Delhi — 9667422720 Escorts ) Service
Call Girls In Munirka,( Delhi — 9667422720 Escorts ) ServiceLipikasharma29
 
Call Girls In Sarita Vihar Delhi 9911107661 Escorts Provide In Delhi
Call Girls In Sarita Vihar Delhi 9911107661 Escorts Provide In DelhiCall Girls In Sarita Vihar Delhi 9911107661 Escorts Provide In Delhi
Call Girls In Sarita Vihar Delhi 9911107661 Escorts Provide In Delhisafdarjungdelhi1
 
Call Girls In Mahipalpur 9911107661 Shot 1500 Night 6000
Call Girls In Mahipalpur 9911107661 Shot 1500 Night 6000Call Girls In Mahipalpur 9911107661 Shot 1500 Night 6000
Call Girls In Mahipalpur 9911107661 Shot 1500 Night 6000safdarjungdelhi1
 
Call Girls In Noida Sector 15 Metro꧁❤ 8800357707 ❤꧂Escorts Service
Call Girls In Noida Sector 15 Metro꧁❤ 8800357707 ❤꧂Escorts ServiceCall Girls In Noida Sector 15 Metro꧁❤ 8800357707 ❤꧂Escorts Service
Call Girls In Noida Sector 15 Metro꧁❤ 8800357707 ❤꧂Escorts Servicemonikaservice1
 
Call Girls In Sector 62, Noida꧁❤ 8800357707 ❤꧂Top Quality Escorts Service
Call Girls In Sector 62, Noida꧁❤ 8800357707 ❤꧂Top Quality Escorts ServiceCall Girls In Sector 62, Noida꧁❤ 8800357707 ❤꧂Top Quality Escorts Service
Call Girls In Sector 62, Noida꧁❤ 8800357707 ❤꧂Top Quality Escorts Servicemonikaservice1
 
Call Us ☎97110√14705🔝 Call Girls in Mayur Vihar (Delhi NCR)
Call Us ☎97110√14705🔝 Call Girls in Mayur Vihar (Delhi NCR)Call Us ☎97110√14705🔝 Call Girls in Mayur Vihar (Delhi NCR)
Call Us ☎97110√14705🔝 Call Girls in Mayur Vihar (Delhi NCR)thapagita
 
Justdial Call Girls In Vaishali, Ghaziabad 8800357707 Escorts Service
Justdial Call Girls In Vaishali, Ghaziabad 8800357707 Escorts ServiceJustdial Call Girls In Vaishali, Ghaziabad 8800357707 Escorts Service
Justdial Call Girls In Vaishali, Ghaziabad 8800357707 Escorts Servicemonikaservice1
 
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncrthapariya601
 
Call Girls In Majnu-ka-Tilla 9️⃣7️⃣1️⃣1️⃣8️⃣0️⃣0️⃣0️⃣8️⃣1️⃣
Call Girls In Majnu-ka-Tilla 9️⃣7️⃣1️⃣1️⃣8️⃣0️⃣0️⃣0️⃣8️⃣1️⃣Call Girls In Majnu-ka-Tilla 9️⃣7️⃣1️⃣1️⃣8️⃣0️⃣0️⃣0️⃣8️⃣1️⃣
Call Girls In Majnu-ka-Tilla 9️⃣7️⃣1️⃣1️⃣8️⃣0️⃣0️⃣0️⃣8️⃣1️⃣gitathapa4
 
Trusted Call~Girls In Rohini Delhi꧁❤ 9667422720 ❤꧂Escorts
Trusted Call~Girls In Rohini Delhi꧁❤ 9667422720 ❤꧂EscortsTrusted Call~Girls In Rohini Delhi꧁❤ 9667422720 ❤꧂Escorts
Trusted Call~Girls In Rohini Delhi꧁❤ 9667422720 ❤꧂EscortsLipikasharma29
 
9643097474 Full Enjoy @24/7 Call Girls in Munirka Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Munirka Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Munirka Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Munirka Delhi NCRthapariya601
 
9643097474 Full Enjoy @24/7 Call Girls in Kailash Colony Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Kailash Colony Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Kailash Colony Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Kailash Colony Delhi NCRthapariya601
 
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts Service
FULL ENJOY Call Girls In Gurgaon  Call 8588836666 Escorts ServiceFULL ENJOY Call Girls In Gurgaon  Call 8588836666 Escorts Service
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts ServiceCALLGIRLS DELHI
 

Kürzlich hochgeladen (20)

Justdial Call Girls In Moolchand Metro Delhi 9911191017 Escorts Service
Justdial Call Girls In Moolchand Metro Delhi 9911191017 Escorts ServiceJustdial Call Girls In Moolchand Metro Delhi 9911191017 Escorts Service
Justdial Call Girls In Moolchand Metro Delhi 9911191017 Escorts Service
 
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
 
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All StarCall Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
 
(9818099198) Noida Escorts Service Sector 60 (NOIDA CALL GIRLS)
(9818099198) Noida Escorts Service Sector 60 (NOIDA CALL GIRLS)(9818099198) Noida Escorts Service Sector 60 (NOIDA CALL GIRLS)
(9818099198) Noida Escorts Service Sector 60 (NOIDA CALL GIRLS)
 
Call Girls In Goa North Goa 9899855202 Direct Cash 0nline Payment For Genuine
Call Girls In Goa North Goa 9899855202 Direct Cash 0nline Payment For GenuineCall Girls In Goa North Goa 9899855202 Direct Cash 0nline Payment For Genuine
Call Girls In Goa North Goa 9899855202 Direct Cash 0nline Payment For Genuine
 
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
 
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
 
Call Girls In Munirka,( Delhi — 9667422720 Escorts ) Service
Call Girls In Munirka,( Delhi — 9667422720 Escorts ) ServiceCall Girls In Munirka,( Delhi — 9667422720 Escorts ) Service
Call Girls In Munirka,( Delhi — 9667422720 Escorts ) Service
 
Call Girls In Sarita Vihar Delhi 9911107661 Escorts Provide In Delhi
Call Girls In Sarita Vihar Delhi 9911107661 Escorts Provide In DelhiCall Girls In Sarita Vihar Delhi 9911107661 Escorts Provide In Delhi
Call Girls In Sarita Vihar Delhi 9911107661 Escorts Provide In Delhi
 
Call Girls In Mahipalpur 9911107661 Shot 1500 Night 6000
Call Girls In Mahipalpur 9911107661 Shot 1500 Night 6000Call Girls In Mahipalpur 9911107661 Shot 1500 Night 6000
Call Girls In Mahipalpur 9911107661 Shot 1500 Night 6000
 
Call Girls In Noida Sector 15 Metro꧁❤ 8800357707 ❤꧂Escorts Service
Call Girls In Noida Sector 15 Metro꧁❤ 8800357707 ❤꧂Escorts ServiceCall Girls In Noida Sector 15 Metro꧁❤ 8800357707 ❤꧂Escorts Service
Call Girls In Noida Sector 15 Metro꧁❤ 8800357707 ❤꧂Escorts Service
 
Call Girls In Sector 62, Noida꧁❤ 8800357707 ❤꧂Top Quality Escorts Service
Call Girls In Sector 62, Noida꧁❤ 8800357707 ❤꧂Top Quality Escorts ServiceCall Girls In Sector 62, Noida꧁❤ 8800357707 ❤꧂Top Quality Escorts Service
Call Girls In Sector 62, Noida꧁❤ 8800357707 ❤꧂Top Quality Escorts Service
 
Call Us ☎97110√14705🔝 Call Girls in Mayur Vihar (Delhi NCR)
Call Us ☎97110√14705🔝 Call Girls in Mayur Vihar (Delhi NCR)Call Us ☎97110√14705🔝 Call Girls in Mayur Vihar (Delhi NCR)
Call Us ☎97110√14705🔝 Call Girls in Mayur Vihar (Delhi NCR)
 
Justdial Call Girls In Vaishali, Ghaziabad 8800357707 Escorts Service
Justdial Call Girls In Vaishali, Ghaziabad 8800357707 Escorts ServiceJustdial Call Girls In Vaishali, Ghaziabad 8800357707 Escorts Service
Justdial Call Girls In Vaishali, Ghaziabad 8800357707 Escorts Service
 
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
 
Call Girls In Majnu-ka-Tilla 9️⃣7️⃣1️⃣1️⃣8️⃣0️⃣0️⃣0️⃣8️⃣1️⃣
Call Girls In Majnu-ka-Tilla 9️⃣7️⃣1️⃣1️⃣8️⃣0️⃣0️⃣0️⃣8️⃣1️⃣Call Girls In Majnu-ka-Tilla 9️⃣7️⃣1️⃣1️⃣8️⃣0️⃣0️⃣0️⃣8️⃣1️⃣
Call Girls In Majnu-ka-Tilla 9️⃣7️⃣1️⃣1️⃣8️⃣0️⃣0️⃣0️⃣8️⃣1️⃣
 
Trusted Call~Girls In Rohini Delhi꧁❤ 9667422720 ❤꧂Escorts
Trusted Call~Girls In Rohini Delhi꧁❤ 9667422720 ❤꧂EscortsTrusted Call~Girls In Rohini Delhi꧁❤ 9667422720 ❤꧂Escorts
Trusted Call~Girls In Rohini Delhi꧁❤ 9667422720 ❤꧂Escorts
 
9643097474 Full Enjoy @24/7 Call Girls in Munirka Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Munirka Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Munirka Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Munirka Delhi NCR
 
9643097474 Full Enjoy @24/7 Call Girls in Kailash Colony Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Kailash Colony Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Kailash Colony Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Kailash Colony Delhi NCR
 
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts Service
FULL ENJOY Call Girls In Gurgaon  Call 8588836666 Escorts ServiceFULL ENJOY Call Girls In Gurgaon  Call 8588836666 Escorts Service
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts Service
 

Why Great Customer Service is Worth It

  • 1. Worth It Tips for turning customers into your biggest advocates
  • 2. 97% say it’s likely they’ll tell others about a “very good”or “excellent” customer experience
  • 3. You’ve got a lot to think about when it comes to your brand reputation How can you encourage customer loyalty while tracking overall satisfaction across multiple touchpoints?
  • 4. NPS = Industry standard for tracking customer loyalty Companies who have a high NPS grow 2x more than competitors Net Promoter Score and NPS are trademarks of Bain & Company, Inc, Satmetrix Systems, Inc.and F. Reichheld. Say hello to Net Promoter Score (NPS)
  • 5. How to use NPS: 0 – 6 = Detractors Unhappy customers who can hurt your brand through negative reviews 7 – 8 = Passives Satisfied but indifferent customers who may buy from your competitors 9 – 10 = Promoters Loyal customers who will keep buying from you and refer others Ask, “How likely is it that you would recommend this company to a friend or colleague?” Customers rate you on a scale of 0 to 10:
  • 6. Your final score is expressed as a whole number from -100 to +100 and indicates how well you’re doing when it comes to customer loyalty Learn more about NPS
  • 7. Smart ways to use NPS #1 Embed an NPS survey into your website to see if it’s meeting customer expectations 78%- Customers who are more likely to visit an easy-to-use website again Feedback Survey
  • 8. Smart ways to use NPS #2 Measure customer loyalty before and after a purchase or customer service event 94%- Customers who are less likely to shop with a company with bad service -17
  • 9. Amazon Costco Trader Joe’s And the top 3 brands known for having the best customer service are… Amazon Costco Trader Joe’s 1st 2nd 3rd
  • 10. Want to see your brand on that list? Get in touch with us today to learn how to use SurveyMonkey to track customer satisfaction and activate your promoters Contact Us 1st