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What Do Customers Expect From Today's Customer Services?

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Customers want more than their expectations. Therefore it becomes a never ending challenge for the businesses to keep their customers satisfied all the time. Want to know what customers expect from you these days? Find out here!

Veröffentlicht in: Business
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What Do Customers Expect From Today's Customer Services?

  1. 1. What Do Customers Expect From Today's Customer Services?
  2. 2. KNOW THEM • Survey your customers to learn about their preferences.
  3. 3. • 99% of consumers said getting a satisfactory answer is a great prerequisite for customer experience.
  4. 4. 68% of consumers said they get annoyed if they have to repeat themselves.
  5. 5. MAKE IT MOBILE • Consumers today expect to interact with businesses on all mobile channels.
  6. 6. • 75% of all transaction will be completed through mobiles by 2020.
  7. 7. • 70% of mobile searches lead to online action within an hour.
  8. 8. LET THEM DO IT THEMSELVES • Customers prefer to make things right on their own.
  9. 9. • 73% of consumers wish companies offered them way to solve customer service issues on their own.
  10. 10. • More than 90% of all consumers expect a brand to offer self-service portal.
  11. 11. How To Make Your Customers Happy?
  12. 12. MAKE IT SOCIAL: • Communicating with customers through social media.
  13. 13. • 66% of customers expect a social media response within 24hrs.
  14. 14. • 56% of customers have a more favorable view of those brands that respond to them on social media.
  15. 15. SAVE THEIR TIME • Consumers want easy access to information and quick assistance to their queries.
  16. 16. • 66% of customers say that valuing their time is an important thing companies can do to provide good service.
  17. 17. 45% Of US adults will abandon an online purchase if their question aren’t answered promptly.
  18. 18. KEEP THEM WELL-INFORMED • Educate customers about the products and services to improve loyalty.
  19. 19. • 92% of consumers trust recommendations from friends and family.
  20. 20. • 79% of consumers believe in online reviews more than personal recommendations.
  21. 21. Stay Connected: