Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

Negative Feedback: How to handle the inevitable criticism?

1.195 Aufrufe

Veröffentlicht am

It might seem like a bitter pill to swallow at first, but once you think about it you will realize it’s a chance to improve. Listening to customers helps narrow down any glaring issues in your sales, marketing, strategy, supply chain, pricing points, and operations. According to Harvard Business Review, a 10% rise in your Net Promoter Score can result in a 6%-7% jump in revenue. Bottom line is, be glad you have unhappy customers.

Here's how to handle negative sentiments or feedback.

Veröffentlicht in: Kleinunternehmen & Unternehmertum
  • Loggen Sie sich ein, um Kommentare anzuzeigen.

Negative Feedback: How to handle the inevitable criticism?

  1. 1. Negative Feedback: How To Handle The Inevitable Criticism?
  2. 2. Master the art of listening
  3. 3. 55% of customers backed out of a purchase because of poor customer service.
  4. 4. Get rid of unnecessary steps
  5. 5. 59% of customers had to make moderate to high efforts to solve a problem.
  6. 6. Respond using positive language
  7. 7. 70 % buying experiences are based on how well customers are treated
  8. 8. Try to make the customer happy
  9. 9. 91% of unhappy customers will refuse to do business with you again.
  10. 10. Know everything about product or service.
  11. 11. 50% interactions with CSR fail to help customers .
  12. 12. Show a willingness to learn from the customer.
  13. 13. 91 % of American consumers are willing to pay more for superior customer service.
  14. 14. Read between the lines
  15. 15. 53% of customers switch companies if they feel unappreciated .
  16. 16. Get right to the point and stick to it.
  17. 17. 82% of customers think quality of information is the most important part of customer service.
  18. 18. Be sincere and genuine.
  19. 19. 42% customers switch companies when they are put off by unhelpful or rude staff.
  20. 20. Respond Quickly
  21. 21. 45% of customers abandon online purchases if queries aren't answered promptly.
  22. 22. Take negative reviews seriously.
  23. 23. 12 positive experiences are needed to make up for 1 negative experience.
  24. 24. Thank you!