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The Ultimate Test:
Is Your Marketing &
Sales Pipeline
Dysfunctional?
January 24th, 2017
marketing@surefirelocal.com
marketing@surefirelocal.com
Ok! Google
Who is Surefire
Local
We Are Surefire Local!
201
4Our site visits are up over
40%, we receive almost
twice as many calls from it
and we have gone from the
6th page to the first in a
very short time. To say
they have done a good job
does not do it justice. They
have done a fantastic job!
Ray Hoffman
Marketing Director, RbA
Milwaukee
“ “
I really like SurePulse. It’s
an intuitive tool and I like
that everything is in one
place. It's useful, easy to
use and I have a much
better understanding of
how we are performing.
Amy Lindholm
Brand Manager, LP
Siding
“ “
AWARDS
marketing@surefirelocal.com
Today’s Giveaway!
1 lucky attendee is going to take
“Home” a free Google Home!
marketing@surefirelocal.com
Ok! Google
who is Surefire
Local?
Must stay till end of webinar!
Today’s Speakers
marketing@surefirelocal.com
Tim Musch
Director of Business
Development
Jeff White
VP of Client Services
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
2017?
IsYourMarketing/SalesPipelineDysfunctional?
Do You Think You and
Your Staff Can Get
10% Better At Your
Sales and Marketing
Effectiveness?
IsYourMarketing/SalesPipelineDysfunctional?
Grow Your Business
This Year By 61%
While...
Only Getting 10% Better
At What You Do!
IsYourMarketing/SalesPipelineDysfunctional?
Today’s Free Resources…
www.marketsharp.com/resources
IsYourMarketing/SalesPipelineDysfunctional?
Who Is This Man?
IsYourMarketing/SalesPipelineDysfunctional?
Bob Dylan - 1964
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
The Remodeling Sales Process
Research Online,
Gather Info
Web Inquiry,
Inbound/Outbound
Call, Shows/Events
Further Online
Research, Sales
Presentation
Sales Presentation,
Lead Nurturing
Job Management,
Production,
Service,
Repeat/Referral
Customer Feedback,
Online Reviews,
Social Media, etc.
IsYourMarketing/SalesPipelineDysfunctional?
Your Job… Simplified!
IsYourMarketing/SalesPipelineDysfunctional?
“Build a better mousetrap
and the world will beat a
path to your door”
...Ralph Waldo Emerson
IsYourMarketing/SalesPipelineDysfunctional?
Good Advice!
“…the best way to put
distance between you
and the crowd, is to do
an outstanding job with
information (data). How
you gather, manage,
and use information
will determine whether
you win or lose.“
- Bill Gates
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
“Gentlemen, This is a Football!”
Vince Lombardi
Coach - Green Bay
Packers
1958-67
The Basics!
IsYourMarketing/SalesPipelineDysfunctional?
Your
Marketing/Sales
Process
The Lead
Generating
Inquiries
The Call
Lead
Warming
The
Presentation
Follow-up
Lead
Nurturing
Repeat
and
Referral
Strategies
The Marketing/Sales Process
IsYourMarketing/SalesPipelineDysfunctional?
The Marketing/Sales Pipeline
IsYourMarketing/SalesPipelineDysfunctional?
What You DON’T Want…
IsYourMarketing/SalesPipelineDysfunctional?
What You DO Want…
IsYourMarketing/SalesPipelineDysfunctional?
The Lead
(generating inquiries)
The Call
(inbound/outbound)
Lead Warming
(pre-approach activities)
Presentation
Skills
Systematic
Lead Follow-up
(lead nurturing, asset
recovery)
Repeat/Referral
Strategies
(customer replication,
online reviews, etc.)
Your Marketing/Sales Process
The Lead
Killer USP
Proximity Marketing
Web Strategies
(get some help)
Media
Shows/Events
IsYourMarketing/SalesPipelineDysfunctional?
What’s Your USP?
Do You Really
Have One?
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
“You’ve got to start with
the customer experience
and work back to
the technology…
not the other
way around.”
- Steve Jobs
IsYourMarketing/SalesPipelineDysfunctional?
Be...“Remarkable”
By...
Seth Godin
IsYourMarketing/SalesPipelineDysfunctional?
Great Brainstorming Tool!
www.marketsharp.com/resources
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
Your Web Strategies
MORE Than a Website…
Get Some Help!
IsYourMarketing/SalesPipelineDysfunctional?
❑ Business Digital
Footprint
❑ Micro Moments
❑ What does Google
want?
More Than a Website
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
❑ Do I have quality traffic?
❑ How well is traffic converting?
❑ What sources convert best?
Evaluating Top of Funnel
IsYourMarketing/SalesPipelineDysfunctional?
Peel the onion
IsYourMarketing/SalesPipelineDysfunctional?
❑ Sources of traffic
❑ Sticky website
❑ Conversions
IsYourMarketing/SalesPipelineDysfunctional?
❑ Digital Footprint Grade = A+
❑ High Quality Traffic
❑ Easy Conversions
IsYourMarketing/SalesPipelineDysfunctional?
❑ UTM Tracking
❑ “Google URL
Builder”mywebsite.com/?utm_source=google-my-business
WANT HELP?
Send an email to marketing@surefirelocal.com for help
using the Google URL builder and our services
IsYourMarketing/SalesPipelineDysfunctional?
Shows and Events
Touch
Anywhere
To Enter
IsYourMarketing/SalesPipelineDysfunctional?
New Siding New Windows
New Roof New Kitchen
Should You Be Our Lucky Winner,
Which of the Following Would You Select…
Shows and Events
IsYourMarketing/SalesPipelineDysfunctional?
Shows and Events
IsYourMarketing/SalesPipelineDysfunctional?
The Lead
(generating inquiries)
The Call
(inbound/outbound)
Lead Warming
(pre-approach activities)
Presentation
Skills
Systematic
Lead Follow-up
(lead nurturing, asset
recovery)
Repeat/Referral
Strategies
(customer replication,
online reviews, etc.)
The Call
Improve Response Time
(huge)
Call Analytics
Training and Scripting
Your Marketing/Sales Process
IsYourMarketing/SalesPipelineDysfunctional?
Web Response Performance
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
❑ How Many Calls?
❑ Mobile-friendly?
❑ Call Sources?
marketing@surefirelocal.com
Get a Complimentary
Digital Marketing Consult
Call (888) 804-8685
Email marketing@surefirelocal.com
...and a Google Chromecast!
IsYourMarketing/SalesPipelineDysfunctional?
Are You taking…
Responsibility?
IsYourMarketing/SalesPipelineDysfunctional?
Do You Have…
Response-
Ability
Speed and Skill
IsYourMarketing/SalesPipelineDysfunctional?
Your Web
Strategie
s
Speed in Response to Web Leads
IsYourMarketing/SalesPipelineDysfunctional?
Speed in Response to Web Leads
IsYourMarketing/SalesPipelineDysfunctional?
The Lead
(generating inquiries)
The Call
(inbound/outbound)
Lead Warming
(pre-approach activities)
Presentation
Skills
Systematic
Lead Follow-up
(lead nurturing, asset
recovery)
Repeat/Referral
Strategies
(customer replication,
online reviews, etc.)
Lead Warming
First Impressions Matter
Social Proof
Email Communication
Your Marketing/Sales Process
IsYourMarketing/SalesPipelineDysfunctional?
Lead Warming
IsYourMarketing/SalesPipelineDysfunctional?
Lead Warming (Pre-Positioning)
Please click here to check out some of our online reviews
A Great Time To Leverage Your Online Reviews!
IsYourMarketing/SalesPipelineDysfunctional?
Key 'Takeaways' From Online Review
Survey Research…
• 84% of people trust online reviews as
much as a personal recommendation
• 7 out of 10 consumers will leave a review
for a business if they're asked to
• 90% of consumers read less than 10
reviews before forming an opinion about
a business
• 54% of people will visit the website after
reading positive reviews
• 73% of consumers think that reviews
older than 3 months are no longer
relevant
• 74% of consumers say that positive
reviews make them trust a local business
more
Do Online Review Matter?
Email tim@marketsharp.com and
request ‘online review graphic’ for
your copy
IsYourMarketing/SalesPipelineDysfunctional?
The Lead
(generating inquiries)
The Call
(inbound/outbound)
Lead Warming
(pre-approach activities)
Presentation
Skills
Systematic
Lead Follow-up
(lead nurturing, asset
recovery)
Repeat/Referral
Strategies
(customer replication,
online reviews, etc.)
The Presentation
Ongoing Sales Training
Implement Technology
into Presentations
Your Marketing/Sales Process
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
Do You Use the 2017 Cost vs Value Report?
www.costvsvalue.com
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
The Lead
(generating inquiries)
The Call
(inbound/outbound)
Lead Warming
(pre-approach activities)
Presentation
Skills
Systematic
Lead Follow-up
(lead nurturing, asset
recovery)
Repeat/Referral
Strategies
(customer replication,
online reviews, etc.) Lead Follow-up
The 60% Rule
Enable Purchase on
THEIR Time
Lead Nurturing
Asset Recovery
Your Marketing/Sales Process
IsYourMarketing/SalesPipelineDysfunctional?
The Conversion Potential of Your Leads
(10 Leads)
30% (now) + 42% (later) = 72% Conversion Potential!
Buy Now
3
Don’t Buy Now
7
4.2
2.8
IsYourMarketing/SalesPipelineDysfunctional?
Recover Lost Leads With Lead Nurturing
Lead
Nurturing
Now Buyers
Future Buyers
(60% of Unsold Leads)
IsYourMarketing/SalesPipelineDysfunctional?
Lead Nurturing – Follow-Up On Cruise Control
IsYourMarketing/SalesPipelineDysfunctional?
The Lead
(generating inquiries)
The Call
(inbound/outbound)
Lead Warming
(pre-approach activities)
The
Presentation
Systematic
Lead Follow-up
(lead nurturing, asset
recovery)
Repeat/Referral
Strategies
(customer replication,
online reviews, etc.) Repeat/Referral
Remarkable
Client Feedback
Online Reviews
Proactive Repeat and
Referral Activities
Your Marketing/Sales Process
IsYourMarketing/SalesPipelineDysfunctional?
Client
Feedback
IsYourMarketing/SalesPipelineDysfunctional?
Dysfunctional?
‘Our Sales/Marketing Process at times seems dysfunctional’
IsYourMarketing/SalesPipelineDysfunctional?
A Lesson In Knowing
Your Numbers...
UPS trucks drove 2.5 billion miles last year, but the company says
it’s research found by doing ONE THING saved driving 28,541,472
million miles, and three million gallons of fuel.
Any Idea What It Is?
IsYourMarketing/SalesPipelineDysfunctional?
KPI’s
(Key Performance Indicators)
IsYourMarketing/SalesPipelineDysfunctional?
Pinpoint “Profit Leaks” In Your
Sales/Marketing Pipeline
12/1/2016 12/31/2016
IsYourMarketing/SalesPipelineDysfunctional?
Grow Your Business
This Year By 61%
While...
Only Getting 10% Better
At What You Do!
IsYourMarketing/SalesPipelineDysfunctional?
Great Brainstorming & Motivation Tool!
The Compounding Effect of Microgains!
IsYourMarketing/SalesPipelineDysfunctional?
Great Brainstorm Tool...
IsYourMarketing/SalesPipelineDysfunctional?
Additional Resource...
www.marketsharp.com/resources
IsYourMarketing/SalesPipelineDysfunctional?
How To Put It
All Together?
IsYourMarketing/SalesPipelineDysfunctional?
❑ Business Digital
Footprint
❑ Micro Moments
❑ What does Google
want?
More Than a Website
IsYourMarketing/SalesPipelineDysfunctional?
❑ Choose the right partners
❑ Understand skillsets you need
❑ Gather, manage, use data
More Than a Website
IsYourMarketing/SalesPipelineDysfunctional?
IsYourMarketing/SalesPipelineDysfunctional?
❑ Funnel Visibility
❑ Integrated Systems
❑ Gather, Manage, Use Data
❑ Make Better Decisions
Dashboard Integration
IsYourMarketing/SalesPipelineDysfunctional?
According to Michael Gerber (best
selling author of The E-Myth)…
“In order for any business to succeed,
it must first become a system,
so that the business functions
exactly the same way every
time… down to the very
last detail.”
IsYourMarketing/SalesPipelineDysfunctional?
www.marketsharp.com?
IsYourMarketing/SalesPipelineDysfunctional?
What To Do Next...
IsYourMarketing/SalesPipelineDysfunctional?
Brainstorm Meeting…
www.marketsharp.com/resources
IsYourMarketing/SalesPipelineDysfunctional?
To Sum Up…
Realize That The Times Are
ALWAYS Changing (keep up)!
Understand That Your
Data = Your Dollars
Never Forget
“The Basics”
of the Business
Remember “The Customer
Experience” is at the Core
of Your Success
IsYourMarketing/SalesPipelineDysfunctional?
1. Have Something GOOD To Say
2. Say It WELL
3. Say It OFTEN
3 Step Marketing Plan for
Success...
Jim Rohn
Business Philosopher
IsYourMarketing/SalesPipelineDysfunctional?
Reality Thinking…
If You Do What You’ve
Always Done…
You’ll Get What You’ve
Always Got!
The Winner is...
marketing@surefirelocal.com
Thank you!
marketing@surefirelocal.com
Tim Musch
Director of Business Development
Jeff White
VP of Client Services

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