This presentation gives a brief summary on the use case provider SEnerCon GmbH from Berlin, Germany.

1. Immanuel Hengstenberg
SEnerCon GmbH
Hochkirchstr. 11
10829 Berlin
Fon: +49 89 23514967
Email: immanuel.hengstenberg@senercon.eu
About SEnerCon…

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• Computer based interpretation of heating energy
consumption data for multi family buildings and housing
companies since 1992
• Web based energy advice since 2000, application service
provider of co2online (climate protection campaign for the
German government)
• Currently 15 persons work in SEnerCon Berlin
• Offering cost free access to advice about heating energy
consumption for everybody – home owners and tenants in
order to reach big numbers of people and create relevant
impact on national energy consumption bill
SEnerCon: general facts

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•Business model 1: computer based advice subsidized by
municipalities and the government in order to make the
knowledge about one’s own energy consumption be a public
good
• Business model 2: computer based “pro” energy
consultancy services offered to equipment producers and
final consumers.
SEnerCon: general facts

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Dialogue-based online energy savings-
adviser, a key competence of
SEnerCon
Online adviser:
• Calculate and visualize
savings potentials for
home owners and
tenants
• Recommend next steps
• Offer contacts to local
actors for further advice
and practical help

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22 online energy-adviser used 25,000
times a week on over 700 partner sites

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SEnerCon´s online adviser are used more then 5 Mio.
times by more than 700 partners which are:
• Banks and financial services
• Manufacturers and retailers
• Energy consultants and engineers
• Media
• ESCOs
• Utilities
• Artisans and craft associations
• Consumer portals
SEnerCon: Expertise in Germany

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SEnerCon: Expertise in Europe
Senercon´s Software :
• Austria
• Ireland
• Denmark
• UK
• Cataluña
• Spain
• Italy
• Greece
• Bulgaria
• Malta
• Latvia

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SEnerCon´s role in the
SUPERSEDE project:
use-case provider

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Typical (end-) user of the iESA
• most users are between 30 and 50, men, house owner
• most of them are interested in monitoring their consumption, check
how they can save energy
• many are dedicated towards energy saving and want to measure
their energy saving actions
Other stakeholders
• project manager that needs extension of the iESA
• sales people who have ideas for extension they want to sell to
business partners
• partners who want to give a customized iESA to their end-users
• frontend and backend developer
SEnerCon use case

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General problems and question in development
• implementing a feature where we think(!) this is useful, how to clarify
that?
• we have developed features that are not (much) used afterwards
• connection between feedback about a problem and the state of the
system at this time +
• which clicks has the user done?
• what does the screen look like?
• which data is in the current session of the user?
• does a feature has an effect on the consumption of the user?
• general remark:
• the more feedback we get the more time we need for
answering this and dealing with it. Not answering something is
frustrating for the user
SEnerCon use case

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What we want to do in SUPERSEDE
• Testing three approaches to extends the iESA with different
measurements
• reduce the dropout rate by guiding the user through the
application
• give the users advice for doing modernisation
• provide individual evaluation of the data
• We want to answer questions like
• “Is a feature used by the users?”
• “Does a feature has an effect on the consumption of the user?”
• “Is our calculation valid for the users?”
• “Did a feature really helped?”
• “Which extension of a feature are useful for the user?”
SEnerCon use case

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Our goals
• reach a high binding to the tool by the users
• lower the dropout rate → get more users
• build features that we can sell to the user and be sure they are u
SEnerCon use case

13. www.senercon.de
Immanuel Hengstenberg
SEnerCon GmbH
Hochkirchstr. 11
10829 Berlin
Fon: +49 89 23514967
Email: immanuel.hengstenberg@senercon.eu