Le 13 mars dernier, notre partenaire Oracle nous a ouvert ses portes et nous a fait le privilège de nous présenter en avant-première sa nouvelle offre CRM. Voici la présentation utilisée pour la nouvelle offre de marketing et sales automation.

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EXPERIENCE CLIENT
Oracle Sales Cloud
Nicolas Godlewski, Alliance Manager
Sébastien Barillot, PreSales Manager France
Eric Bruna-Fiorentino, Industry Presales Lead
13 Mars 2014

2. Agenda
 Stratégie applicative Oracle (10 mns)
 L’offre Oracle Sales Cloud (20 mns)
 Illustration applicative (45 mns)
 Tarification (5 mns)
 Références (10 mns)
 Questions – Réponses (10 mns)

3. 3 Copyright © 2012, Oracle and/or its affiliates. All rights
reserved.
Stratégie Applicative Oracle

4. New Technologies | New Possibilities
Social
Mobile
Cloud
Big Data Analytics
New Business ModelsNew Products New Experiences

5. Customer Experience. Reimagined.
The Experiences
Customers Expect

6. The Expectations Gap
The Execution Gap
97%
executives say CX is
critical to their business
advantage
37%
are just getting started
with a formal CX initiative
Customer
Experience
Expectations Delivery

7. Marketing
Sales
Commerce
Service
Social
Oracle’s Modern
Customer Experience
Solution
Connects every engagement
customers have with your brand

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Mobile
Social
In Store Contact
Center
Field
Service Direct
Sales
Channel
Sales
Web
Customer Experience FoundationSocial Network Mobile
Analytic KPIs &
Dashboards
Predictive Analytics Integrations
Integrated Customer Experience Foundation
Oracle
Commerce
COMMERCE
Oracle CX Cloud Suite
Oracle Sales Cloud: Smarter Sales
Oracle
Service
Cloud
SERVICE
Oracle
Sales
Cloud
SALES
Oracle
Marketing
Cloud
MARKETING
Oracle
Social
Cloud
SOCIAL
Oracle Sites &
Endeca
CONTENT

9. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.9
Unsurpassed Global & Regional Coverage leveraging State of the Art Facilities
Baseline 99.999% Availability of Power/Cooling
24X7 Active Monitoring and Support
U.S. – EU SAFE HABROUR – EU General Data Protection Regulation – Asia-Pacific Data Hosting Regulation
Select a Hosting Region that works for you
Chicago
Ashburn
Austin
Santa Clara
Toronto
Japan
Singapore
Sydney
Linlithgow
Amsterdam
London

10. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.10
Oracle Cloud
Services proposés
Application
Services
Platform
Services
Social
Services
Infrastructure Services

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Social
Marketing
Social Engagement
& Monitoring
Social
Network
Social Data
& Insight
Object
Storage
Compute Messaging Cache Identity Sync
Global
Human
Resources
Talent
Management
Sales Service
Enterprise
Resource
Planning
Enterprise
Performance
Management
MarketingApplication
Services
Social
Services
Infrastructure
Services
Database Java Developer Mobile Documents
Business
Intelligence
Cloud
Marketplace
Database
BackupPlatform
Services
Oracle Cloud
Une suite intégrée de services

12. Copyright © 2013 Oracle and/or its affiliates. All rights reserved.12
L’offre Oracle Sales Cloud

13. Copyright © 2014, Oracle and/or its affiliates. All rights reserved.13
Mobile
Social
Sales
Businesses Telesales
Consumers
Direct Sales
Channel SalesWeb
Simplified UI Extensibility Mobile
Customer Data
Management
Collaborative
Selling
Social
Performance
Dash Boards
Analytics
Sales Force
Automation
SALES
Configure,
Price, Quote
Commerce
Partner
Management
PRM
Cloud Marketplace
Oracle Sales Cloud
Integrated Customer Experience Foundation

14. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.14
Les fondements du SFA
Tous les éditeurs couvrent ces besoins

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Leads, Opportunities,
Configure, Price, Quote
Mobile and Collaboration
Customer Master Integrated Sales &
Marketing
Real time Integrated
Analytics
Quota and Compensation
ManagementTerritory Management
De nouveaux challenges à relever …
Oracle Sales Cloud vous permet d’y répondre grâce à une couverture fonctionnelle
étendue et une ergonomie innovante
Forecasting and Analytics

16. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.16
Un outil enrichi de rapports dynamiques
Rapports et tableaux de bord temps réel
 Dashbords pré-construits
 Clients
 Pipeline
 Opportunités
 Créez très facilement rapports et
dashboards en quelques clics

17. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.17
Un module unique de gestion de la performance
Territoires, Quotas et compensation des commerciaux
 Maximisez la couverture du marché avec des
territoires équilibrés
 Proposez des quotas réalistes et atteignables
basés sur les données du CRM
 Gérez la compensation de vos commerciaux
 Bénéficiez d’analyses en temps réel pour vous
permettre d’ajuster l’organisation commerciale au
bon moment

18. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.18
 Tirer profit de la connaissance
collective au sein de vos équipes
 Bénéficiez des avantages des
réseaux sociaux sans le bruit
associé
 Le contenu est contextuel aux
objets du CRM
 Accessible depuis Outlook et
depuis les applications mobiles
dédiées
Efficacité … grâce à la collaboration

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Facilité … d’accès via la mobilité & un choix
d’interfaces selon l’usage
Interface simplifiée pour
accès en quelques clis
depuis tous devices
Outlook Mobile et Apps

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Multi-Device
Administration
Configuration
Access Control Authentication /
SSO Services
Multi-Language Multi-
Currency
Web
Services/Groovy
Reporting &
Analytics
Object Workflow
Search
Engine
Besoins types d’adaptation de la solution

21. Copyright © 2013 Oracle and/or its affiliates. All rights reserved.21
 Facile à étendre, par simple
clics
 Une plateforme qui vous
garantit des performances
exceptionnelles pour
l’intégration et une
extensibilité totale
Entièrement configurable et extensible
Look and feel Business Processes
Reporting Data Model et automatisation
Page Composer Process Composer
Application ComposerBI Reports Composer

22. Copyright © 2013 Oracle and/or its affiliates. All rights reserved.22
Illustration applicative

23. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.23
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Nos acteurs du jour
Lisa Jones
Mateo Lopez
• Commerciale chez Infusion Technologies
• En charge des grands comptes
• Très mobile, elle passe peu de temps au
bureau
• Directeur des ventes
• Responsable d’une équipe européenne,
il est souvent en déplacement
• Lisa lui reporte

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Lisa se connecte à son ordinateur de bureau
Elle consulte son agenda de la semaine
et prépare son RDV client

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Lisa vient d’arriver chez ABC Partner France
Avant d’entrer en réunion, elle se remémore les
informations clés grâce à son smart phone

26. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.26
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La réunion avec ABC Partner France vient de se terminer
Lisa informe immédiatement Matéo de
l’issue positive de sa réunion

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Comme souvent, Mateo est bloqué à l’aéroport
Grâce à son iPad, il continue de suivre
son équipe en temps réel

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Oracle Sales Cloud
Lisa (Sales Rep)
Agenda
Détail fiche client /
opportunité
Génération de Leads
Mobilité
Collaboration intégrée

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Oracle Sales Cloud
Matéo (Manager)
Accès en mobilité
Collaboration intégrée
Forecasting
Le reporting en temps réel
Travailler en déconnecté
dans Outlook

31. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.31
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Bénéfices clés pour nos clients
Oracle Sales Cloud
 Une interface intuitive pour une meilleure productivité
 Une vision synthétique du portefeuille client
et de l’activité commerciale agrémenté de rapports temps réel
 Une adoption utilisateur renforcée grâce à au module
déconnecté entièrement intégré à Outlook
 Un outil collaboratif complet permettant aux utilisateurs
de partager l’information au bon moment
 Nouvelle version proposée tous les 3 mois
 Déploiement agile, en quelques semaines
 Capacités d’intégration au SI d’un client existant

32. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.32
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 Customers:
• Find out what is available today
as value-added solutions
 App Provider:
• Become a Publisher is the simple
and fast way to get started and go
further
 Oracle Cloud Marketplace:
https://cloud.oracle.com/marketplace
Oracle Cloud Marketplace

33. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.33
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Oracle Sales Cloud Integrated Portfolio
Sales Cloud Service Cloud
Visibility to Opportunities,
Incidents, Service Requests
Marketing Cloud
Integrated Marketing
Campaigns & Leads
Social Cloud
Integrated Social Campaigns
& Leads from Social
Social Network
Conversations about
Sales Topics
Customer
Master
Shared Clean
Customer DataData Cloud
Social Data and
Insight Service
ERP
Opportunity to
Quote and Order
Fulfillment
Quote
Configure,
Price, Quote

34. Copyright © 2013 Oracle and/or its affiliates. All rights reserved.34
Tarification

35. Oracle Sales Cloud
Sell More, Sell Faster, Sell Smarter
Standard Offering
Oracle Sales Cloud Base* Plus:
•Territory Management
• Lead Management
• Forecast Management
• Sales Catalog
• Quota Management
• Oracle Social Network
• Oracle Sales Cloud Outlook Edition
• Oracle Sales Cloud Mobile
• Sales Prediction Engine
• Customer Hub Cloud Service**
• Data Steward Cloud Service
• Transaction Business Intelligence
and one user of Applications
Extensibility Framework.
Enterprise Offering
Oracle Sales Cloud Base Plus:
•Standard Offering Plus
• Mobilitics (PIAA)
• Sales Campaigns
• Incentive Compensation
and one user of Applications
Extensibility Framework for every 20
users.
Premium Offering
Oracle Sales Cloud Base Plus:
•Enterprise Offering Plus
• Opportunity Landscape
• Enterprise Contracts Base
and one user of Applications
Extensibility Framework for every 20
users.
*Oracle Sales Cloud Base includes Customer Center, Opportunity Management, Notes,
Attachments, References and Competitors etc
** Term being used for combination of Customer Management Foundation for
Org/Person Cloud Service

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