1. SUKHVINDER S. NINDRA
Address: Caesars Travels Co. WLL, Block No. -10, Building - 29, Amman Street, Salmiya, Kuwait
Cellular Phone: +965 99535993
Email: nindrass@yahoo.com
https://kw.linkedin.com/in/sukhvinder-s-nindra-6a94b124
Professional objective: Challenging position in Operations Management
Results-oriented, resourceful and problem solving Professional offering an eventful career of over 25 years’ studded with
professional brilliance predominantly in the areas of Branch Operations, Reservations, Project management, Account Management
in Aviation / Travel / Tourism sector. Distinction of successfully working with top travel agency, Airlines & various multinational
companies in the Middle East and India. High level of involvement in the advancement of the industry and adherence to best
practice. Deft at handling large scale delivery assignments in various platforms and technologies. Articulate communicator who can
fluently speak the language of both people and technology, blending technical expertise with strong interpersonal and analytical
skills while interacting with the cross-functional teams, customers and stakeholders. Assertive, competitive, intuitive, and innovative
– an achiever of exceptional rather than expected results.
Core competencies include:
 Operations Management  Business Development  Customer Support & Satisfaction  Sales & Marketing  Management
Information  Requirement Analysis  Strategic Planning  Resource Optimization  Account Management  Liasning &
Coordination  Change Management  Crisis Management  Training & Development
CORE COMPETENCIES
Profit Centre Operations
o Driving sales initiatives and achieving desired targets with overall responsibility of ROI.
o Map/analyze business potential; identifying new profitable product(s) and turnaround management.
o Business planning and analysis for assessment of revenue potential in business opportunities.
Business Strategy and Planning
o Planning & implementing various Strategic and Decision making programs in line with organizational vision.
o Strategic decisions in consultation with Management related to ongoing activities and processes that organizations use to
systematically coordinate and align resources to achieve profitability and growth.
Marketing Communications and GTM
o Managing creative production of marketing assets from the initial concept to finished product and execution.
o Excel at monetizing portfolio offerings via compelling value propositions and effective GTM and partnership models.
Business Development/Marketing/Expansion Initiatives
o Identifying new markets (market research) / tap profitable business opportunities across various verticals.
o Explore revenue-enhancing opportunities through implementation of effective marketing & pricing strategies for Sales
promotion schemes and value added services.
o Identifying and developing new streams for long-term revenue growth and maintaining relationships with customers to achieve
repeat/ referral business.
People Management
o Motivate, mentor, guide and monitor team members to achieve overall goals.
o Assisting team with their career development including Performance management, feedback & training.
CAREER PROGRESSION
CAESAR’s TRAVELS, Kuwait since 03/2006
Operations Manager – Branch Office
 Handling a team of 19 Branch Managers, managing service and sales, operations, and staff of the Branch Customer Services
- Driving an effective strategy, business model and customer value proposition that focuses on building and deepening
relationships with existing and new profitable customers.
 Played a pivotal role in establishing 4 branches from scratch at various locations - coordinating all aspects of sales and
service delivery with other areas of the Bank to facilitate superior and continuing customer service.
 Defining short/mid-term business strategies with overall business goals, reviewing performance and achievement of
individuals and Branch. Devising and implementation of strategies to meet targets, creating sustainability.

2.  Driving sales and profit plans to budget through successful leadership, target setting, customer service, and outstanding
execution of operational strategies.
 Data churning, data mining, MI sales reporting and its submission to the Management facilitating decision making.
 Studying the process as-Is, recommending solutions, and automating the sub processes to the max possible facilitating
reduction in run time.
 Undertaking negotiation activities with various airlines for fares. Delivering superior services to corporate wrt airfares,
travel itineraries & tour packages ensuring CSAT.
 Assisting team with their career development including Performance management, feedback & training.
CAESAR’s TRAVELS, Kuwait 03/2003 to 02/2005
Senior Branch Manager
 Branch performance in accordance with company policy and procedures. Creating and executing the branch business plan.
Ensuring profitability and managing/developing branch personnel. Plan, implement, and manages areas of responsibility to
facilitate continuous improvement and personal growth while supporting company’s overall goals, missions, and vision.
 Managing workflow to assist staff in balancing priorities, providing backup support ensuring that all work is accomplished
with an appropriate sense of urgency.
 Delivering value-added services to corporate & individual customers by providing them effective travel solutions and
thereby enhancing their satisfaction levels.
 Analyzing and evaluation of activities, costs, operations, budgets and forecast data to determine branch progress towards
stated goals and objectives.
 Periodically evaluating the performance of branch personnel, develop goals and objectives. Providing both formal and
informal feedback on a regular basis.
 Developing Business Associates and their teams by conducting Team building exercises for improved productivity, while
ensuring proper discipline and systems in the team.
 Custodian of delivery of superior service experience to clients, diligently providing the requisite care and attention to all
their needs, so as to deepen relationships and building customer loyalty.
 Build strategies, working closely with “Planning” and driving change activities to achieve “Best in class” competitiveness for
the specific work area/process.
 Monitoring team performance through timely feedbacks, ensuring increased team productivity and quality.
PAST EXPERIENCE
Branch In-charge, CAESAR’s TRAVELS, Kuwait, Mar’02 – Feb ’03
Supervisor, CAESAR’s TRAVELS, Kuwait, Mar’99 – Feb’00
Reservation Officer, CAESAR’s TRAVELS, Kuwait, Feb’98 – Feb’99
Reservation officer, Emirates Travels Express, Jul’96-Aug’97
Reservation Officer, Air Lanka (STIC Travels), Oct’91 – Jun’96
Assistant - Corporate Travel Consultant, Minnie Pan India Pvt. Ltd., Jan’89 – Oct’91
TRAININGS / CERTIFICATIONS
 Swiss Air Basic Tariff Training Course – 1993
 Galileo India Central System Course – 1993
o Attended Sales Development Workshop [Customer Services] [Air Lanka Airlines, Srilanka] - 1993
 Training and Certification on Reservation, Fares & E-ticketing [Galileo and Amadeus, Kuwait] – 1997
 Galileo Automated BSP Ticketing Course(Kuwait) – 1998
 Basic Functionality/ Ticketing and Vista – 2003
 Training and Certification on Reservation, Fares & E-ticketing [Galileo and Amadeus, Kuwait] – 2003
EDUCATIONAL BACKGROUND
 Bachelor’s in Arts [Delhi University] – 1991
 Diploma [Ticketing] [ Delhi Institute of Management & Services] – 1993
PERSONAL DOSSIER
Date of Birth: March 4th 1968 – India
Linguistic Ability: English, Arabic, Hindi, Punjabi and Urdu
~ References and verifying documentation furnished upon request ~