Planday webinar 'future proof- the channels your hospitality business needs to diversify now'
1. Future-proof: the
channels your hospitality
business needs to
diversify now
HOSPITALITY WEBINAR
Webinar in partnership with Lightspeed,
Tenzo, Deliverect, Hastee and HFTP.
3. What will
happen
today.
AGENDA 15:05 - 15:15
Module 1: Understanding
a summer like no other
Speakers:
Christian Mouysset,
CEO, Tenzo
15:30 - 16:00
Open questions
An interactive Q&A session
dedicated to resolving your current
and future issues
Session moderated by
Kevin Ryan, Partner
Manager UK & IRE at
Planday
15:15 - 15:25
Module 2: How to diversify
your business for the long
term
Speakers:
Sharon Kirby
Sales Director, Hastee
Claudio Colarossi,
Senior Partner Manager UK & Ireland, Deliverect
Carl Weldon
Chief Operations Officer (Europe), HFTP
15:25 - 15:30
Module 3: The experiences
discerning customers expect
4. Use
Sli.do for
the Q&A
HOW TO
1. Go to www.sli.do
2. Enter the event code:
#BUSINESSASUNUSUAL
to join the conversation
3. Start asking questions
5. Kevin Ryan
Partner Manager UK & IRE,
Planday (Moderator)
Christian Mouysset
CEO, Tenzo
MEET THE SPEAKERS: PART I
13. Some learnings from abroad
Delivery is still seeing the most sales
● Restrictions and limitations can come into effect at any point and the first to
suffer will be dine-in
Rethink your practices to avoid as much upheaval as possible
● Split teams so that one half of the business never interacts with the other
half, keeping one half running if someone tests positive for Covid
Don’t be afraid to bring in new tech
● The usual time it takes customers to warm to and take on new technology
has been drastically reduced thanks to Covid, people now want to try new
tech if it means a safer experience
Think about every contact point
● Really consider where you need contact: greeting on arrival definitely still
requires a human touch, but when it comes to payment, an app might be
better
1.
2.
3.
4.
Sli.do #BUSINESSASUNUSUAL
14. Use
Sli.do for
the Q&A
1. Go to www.sli.do
2. Enter the event code:
#BUSINESSASUNUSUAL
to join the conversation
3. Start asking questions
HOW TO
15. Sharon Kirby
Sales Director, Hastee
MEET THE SPEAKERS: PART II & III
Claudio Colarossi
Senior Partner Manager
UK & Ireland, Deliverect
Carl Weldon
Chief Operations Officer
(Europe), HFTP
17. How can you allow your workers to be
mentally present
with reduced financial stress
without impact to your cash flow
while improving the output of
each worker
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18. Just 17 per cent of workers are paid weekly,
while three-quarters are paid monthly.
This change means that 774,000 workers in the
bottom decile who would previously have been
paid weekly are now paid monthly.
This has a substantial impact on cash flow, with
workers in effect lending their employers
considerable amounts of money.”
The Joseph
Rowntree
Foundation
and The
Resolution
Foundation
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19. The
Government It could make the difference between
keeping their heads above water and a life
on benefits.”
Rishi Sunak and Phil Woolas driving this from within the UK Government
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20. Workplace
Wellbeing
Survey 2019
A third of workers admit that they feel
they often need to borrow money and
the volume of workers using high cost
credit has actually increased from 78%
in 2018 to 82% in 2019.
74% of workers were affected by personal
finance related stress in 2019.
Workers said it impacts their sleep (45%),
social lives (38%), relationships (34%) and
health (32%). Importantly, workers report
that financial stress affects their
performance at work (27%).
PRE COVID
74%
Workers affected by
personal finance stress
in 2019
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21. 39%
of workers reporting to
have missed work due to
finances.
It’s clear that flexible pay is a big consideration for a
significant proportion of the workforce (18-44 year olds).
Employers need to take this into consideration when it
comes to appealing and attracting talent – especially young
talent because the competition to recruit skilled young
workers has intensified.
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22. It’s not just workers that will feel the benefit of
on-demand access to earned pay.
45%
58%
18-24 years old
55% 58%
25-34 years old 35-44 years old
of workers feel on-demand access to
earnings would make them feel
productive and engaged.
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23. The financial epidemic
facing workers
of workers use
finance to source
money quickly
between paydays,
including credit
cards, overdrafts
and payday loans.
Employees are
twice as likely to
use high cost
credit if they are
paid monthly
rather than weekly.
of UK households
would be unable
to afford an
unexpected bill of
£500.
of workers would
not feel
comfortable asking
their employers for
an advance if they
needed it.
of workers admit
that their mental
health has been
affected by
financial stress.
82% 2x 33% 43% 75%
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24. This hurts business too
Financial stress
costs the UK
economy
£120 billion
17.5 million hours
are lost due to the
absence
caused by financial
stress.
Financial stress
contributes to
absenteeism and
lower productivity
38% of employees
would move to a
company
prioritising
financial wellbeing.
£12,000 Average cost to a UK SME
to replace an employee
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25. Like Hastee, we hate payday loans, and we care so much
about the wellbeing of our entire team — it's a huge
thing for us and always has been. We put a massive
amount of effort into making sure our team are as happy
as they can possibly be at work, and a big part of that
inevitably is happiness outside work too. Making ends
meet in London is incredibly difficult for us all and we had
been looking for a long time for a solution to this, and
then we came across Hastee. It is simple and transparent,
it puts our team in control of their money and it keeps
them out of the grasp of extortionate short term loans.
We are very happy with the service so far."
Neil Potts, Owner, The Vurger Co.
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26. Earnings on Demand is a movement.
This will be how people are paid in
the future.
Cash flow is more important
than ever
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29. Select your audience & match
it with a brand
Market your delivery service
Prep your logistics
Select delivery tech for
maximum efficiency
#1 Best practices for delivery
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30. Your webshopThird-party delivery platforms
#2 Go omni-channel
Each channel is different. compare
their offer, network, customer base
and commission
Volume, redundancy, make sure
you stay independent
The more channels, the more reach Create your own webshop and
offer a click & collect option
+ + +
QR table ordering Self-ordering kiosk
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31. Don’t be afraid to trim your
menu: between 15-20 items
Make it look good: Clear
descriptions and good quality
pictures
Consider your pricing based
on your food cost, overhead
and delivery expenses
#3 Making your menu safe
and scalable
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33. As a Business – the issues..now
What hotels look like post-COVID
The experiences people expect
Building long-term and safe relationships
with customers so they keep coming back
Hotels 1
2
3
4
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34. Hotels
Issues and
Characteristics
Rooms /
Accommodation
Short or long term
(= airline/train)
Big Buildings that can have:
Restaurants & Bars
(= Manufacturing &
Retail)
Function / Meeting
Spaces
Leisure / Spa
(= retail)
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35. Hotels
Issues and
Characteristics
Travelers behaviour ?
International National vs. Domestic Travel
Leisure vs. Business
Room Booking Channels
- OTAs vs. Direct vs. Revenue management
- Comptete with AirBnB?
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37. Building uses?
Outsourcing areas to
Specialists
More room Service /
Controlled Bfst
- No more Buffets
Use
- Long term stay/ apartments?
- Offices?
What hotels look like post-COVID
Cleaning Standards — multi
Contactless/Touchless
(check-in, passport scan,
checkout, payment, Door-
locks, F&B Orders)
Staff Management
Getting into the Cloud
The Future of Hotels
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39. Long Term
expectations
Mobile
Contactless
Personalisation - connection
Communications (Customers and Staff
Wifi (6) - FREE
Walking the talk (delivering the perceived standards)
Business and Leisure Travellers behaving differently
Age Groups behaving differently
Technology
All will expect technology solutions now
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