An overview of Stratitude's ServiceNow IT service management solutions, ITIL expertise and services around Service Catalog, Asset Management, Knowledge Management, Incident Management, Business Services and Reports and Analytics.

1. Stratitude and ServiceNow
- Automating Enterprise IT Operations
- Transforming IT Business Processes

2. ServiceNow and IT Services Management
ServiceNow today is the most comprehensive IT Services
Management Solution.
The goal of ITIL is to help organizations better deliver and
measure cost effective IT services through standardized
processes, terminology and automation.
It provides a strong framework for managing infrastructure,
development and operations.

3. Call in your request
We email a confirmation of
requirement and time required
Key ServiceNow Applications
Domestic Outsourcing
Some of the key applications included in ServiceNow are,
• Services Catalog Management and Implementation
• Workflows and Task Management
• Change Management
• Business Services, CMDB and Asset Management
• Incident and Problem Management
• Integrations with other systems
• Release and SDLC
• Knowledge Management
• Reporting and Analytics

4. What we can do
Process Review
• Service Catalog Implementation and defining the
ServiceNow architecture
• Roadmap for Custom application Development
• Gap Analysis and Release Management
• Estimation and Planning
Technology Review
• Rollout and Adoption Strategy
• Application Strategy
• User Training and Adoption

5. Implementation
We work with customers during the implementation process.
Our team is involved in the end to end implementation
process. To enable this we work with our customer’s IT teams
and help them utilize key components of the platform.
Asset Management
We help our clients build an extensive CMDB for hardware
and software asset management to give a real time view of all
the assets to maximize the efficiency of the resources. This
helps in managing, maintaining and controlling the
configuration items.
Services Portfolio

6. Enhancements
We work with our clients who already have ServiceNow and
are looking for extending their implementations. We help our
clients leverage additional features and functionalities of the
platform.
Integration
We work with your IT teams or 3rd party vendors to complete
email based integrations, JDBC and ODBC connectivity and
mapping and web services integration. Our team has worked
on custom code and point to point integrations. Key
integrations include LDAP and LanDesk integrations using
MID servers.
Services Portfolio

7. Call in your request
We email a confirmation of
requirement and time required
Stratitude Key Value Adds
Domestic Outsourcing
• Design and development of components that can then be reused
across the platform.
• Quick Application development.
• A customizable and feature rich UI using the content management
module.
• Extensive use of Process Flow formatters and UI macro Formatters.
• Comprehensive data integration and expertise in enterprise
integrations.
• Customizable and Extensible Integration framework.
• Streamlined CMDB data model.
• Realtime analytics and Custom Information Analysis.

8. Stratitude Client Engagement Models
Turnkey Projects
Turnkey projects
implemented onsite,
or offsite.
Domestic Outsourcing
Client Work is done
domestically
under the
supervision of
our CoE. Client is
in constant loop
through daily
updates
Service On-demand
Call in your request
We email a summary of
requirements and the time required
Delivery + Statement of Time
Utilized
Onsite Staff
Augmentation
Tech Leads
Architects Developers
AdministratorsBusiness Analysts
Hybrid Model
Domestic
Outsourcing
Service
On-demand
Staff Aug-
mentation
Set
Deliverable
# of
Hours
Onsite
Resources

9. Tried, Tested and Delivered
Our Clients

10. Stratitude, Inc
39510 Paseo Padre Parkway,
Ste 160, Fremont, CA 94538
Phone: (510) 709-4200
Email: sales@stratitude.com