An overview of Stratitude's ServiceNow IT service management solutions, ITIL expertise and services around Service Catalog, Asset management, Knowledge management and Incident management.

1. The Enterprise IT Cloud Company
Automating Enterprise IT Operations and transforming IT Business Processes
with the leading ITSM Cloud Solutions
Strategyfocused Attitudedriven

2. About ServiceNow
ServiceNow is a cloud company providing services around automation of Enterprise IT management. ServiceNow today is the
most comprehensive IT Services Management solution to automate and standardize business processes. It provides a strong
framework for managing infrastructure, development and operations. The goal of ITIL is to help organizations better deliver
and measure cost effective IT services through standardized processes, terminology and automation. ServiceNow makes IT
more accessible, intuitive and social.
Stratitude and ServiceNow
Stratitude is an Enterprise solutions company with focus in IT Services Management. We have played a leading role
in Service Desk and related ITSM implementations. By integrating ITIL standards with cloud technology, Stratitude
extends the ServiceNow SaaS platform to provide an IT services solution that is implementation rich and cost
effective. Utilizing the ServiceNow platform we have helped our clients migrate from on-premise IT solutions to
the cloud. Using the best practices of the platform, we enable our clients with access to key ServiceNow
applications and customize them to their business needs.
Consolidating global IT to a single system of record
Key Applications
Services Catalog Management and Implementation
Workflows and Task Management
Change Management
Business Services, CMDB and Asset Management
Incident and Problem Management
Solutions for Diverse Teams
IT Operations Team
Application Development Team
Service Desk Team
End Users
Integrations with other Systems
Release and SDLC
Knowledge Management
Reporting and Analytics
© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission

3. Our Services team includes ServiceNow Administrators, Architects and Integration experts which help in implementation and delivery of
end to end managed solutions. Our Key Service Offerings include
Stratitude’s ServiceNow Services
Process Review
Service Catalog Implementation and defining the ServiceNow architecture
Roadmap for Custom application Development
Gap Analysis and Release Management
Estimation and Planning
Technology Review
Services Portfolio
We work with customers during the implementation process. Our team is involved in the end to end implementation
process. To enable this we work with our customer’s IT teams and help them utilize key components of the platform.
Implementation
We work with our clients who already have ServiceNow and are looking for extending their implementations. We help
our clients leverage additional features and functionalities of the platform.
Enhancements
We help our clients build an extensive CMDB for hardware and software asset management to give a real time view
of all the assets to maximize the efficiency of the resources. This helps in managing, maintaining and controlling
the configuration items.
Asset Management
Rollout and Adoption Strategy
Application Strategy
User Training and Adoption
We work with your IT teams or 3rd party vendors to complete email based integrations, JDBC and ODBC connectivity
and mapping and web services integration. Our team has worked on custom code and point to point integrations.
Key integrations include LDAP and LanDesk integrations using MID servers.
Integration
We help our client in extensive customization of core functionality by using the tools provided by the ServiceNow
platform.
Platform Development
© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission

4. Contact Stratitude
39510 Paseo Padre Parkway,
Ste 160, Fremont, CA 94538
Phone: (510) 709-4200
Email: sales@stratitude.com
© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission