1. Steven Felix
9239 Ives Street
Bellflower, CA. 90706
Sfelix1204@yahoo.com
310-415-4272
Objective: To maintain what I’ve always felt I can be, a dedicated, extremely professional, hardworking
team player who thoroughly enjoys being part of a strong team and company.
Work Experience:
Credit/Sr. Accounts Receivable Specialist/Finance and Accounting 06/2012-Present
Trojan Battery Company
• Process and review credit reports to determine if clients are worthy of initiating contractual
terms or increasing credit limits. Maintain aging (300+ clients, $33 million in sales monthly) with
daily collections done via phone/email for clients containing balances beyond their contractual
terms.
• Process monthly close and billing for all accounts receivable for the current and previous month’
activity.
• Maintain excellent customer service to my clients with contact made via email or phone for any
questions and/or concerned presented to me by my clients with ensuring the necessary follow
up is made to the proper individual/s and/or departments to ensure the client is responded to in
a timely manner.
• Process and oversee all reports and analysis related the month end close relating to Trojan
Battery and Bank of America activity.
• Prepare and present reports for managers requesting updates on weekly/monthly and quarterly
figures in addition to year over year figures.
• Oversee the submission of sales orders generated by customer service prior to shipping to
ensure pricing and requested part numbers were accurate.
• Process all credits relating to pricing, warranties, quarterly and yearly rebates as well as write
offs on accounts when deemed necessary.
• Oversee the Letter of Credit process which consists of receiving documents, reviewing their
completeness and having dialogue with the freight forwarder and bank to ensure the
documents are received and forwarded to the processing bank.
• Heavy cash posting for all payments received from clients residing in the US and internationally.
Also proposed the idea of a check scanner. Oversaw the installing of the check scanner making
the receiving and processing of checks more efficient and timely to apply to invoices.
• Process and oversee all cash management relating to ACH, wire, checks, credit cards for
domestic and international clients.
• Oversee the receiving of all shipping documents (Proof of deliveries, Bill of Lading’s, etc) and
maintain an organized filling system which eventually led to having all the documents scanned
and kept electronically.
• Oversaw the entire process in which freight claims are generated and processed which required
working closely with the shipping department and insurance company. Daily/weekly monitoring
and follow up was required until payment was received.

2. • Oversee account set up and any changes made to accounts.
• Oversee all audits that take place ensuring all paperwork is provided and any questions are
properly addressed.
• Reduced the DSO from 34 days when I started to it’s current 20 days.
• Daily Microsoft Office usage on a daily basis (Excel, Work, Outlook, PowerPoint).
Sr. Accounts Receivable Specialist/Finance and Accounting 03/2011 – 03/2012
Shopzilla.com Los Angeles, CA
• Processed and reviewed credit reports to determine if clients are worthy of initiating contractual
terms. Maintained aging (300+ clients, $45 million monthly) with daily collections done via
phone/email for current clients and clients containing balances beyond their contractual terms.
• Processed the monthly close and full billing for all accounts receivable for the current and
previous month’s activity.
• Prepared reporting for managers requesting updates on weekly/monthly and quarterly figures.
• Processed daily/monthly credit card transactions and oversaw the issues concerning credit card
disputes.
• Maintained billing queue which pertains to co-worker/clients requests.
• Daily Microsoft Office usage on a daily basis (Excel, Work, Outlook, PowerPoint).
Senior Collector, AR Specialist/Finance and Accounting 06/2004 – 02/2011
Business.com Santa Monica, CA
• Processed and review credit reports to determine if clients are worthy of extending contractual
terms. Maintained aging (500+ clients, $50 million monthly) with heavy collections done via
phone/email for current clients and clients containing balances exceeding the contractual terms
given which resulted in less than 6% bad debt in the 6+ years in my position.
• Generated and presented reports for AR Manager and Sales team on a monthly basis or as
needed.
• Processed daily/monthly credit card transactions through CRM and manual credit card
transactions through Verisign and all oversaw credit card disputes pertaining to Visa, MC, Amex
transactions.
• Maintained the billing inbox (queue) responding to various requests from co-workers and/or
clients.
• Assisted in preparing accurate information to the proper managers regarding monthly sales
pertaining to commissions.
• Assisted on a regular basis in various ways to optimize a better home system to promote
excellent customer service to clients in hopes of reducing month end outstanding balances.
• Daily Microsoft Office usage on a daily basis (Excel, Work, Outlook, PowerPoint).
Collector/Accounts Receivable Collections Department 05/1999 – 02/2003
Specialty Laboratories Santa Monica, CA

3. • Main collector for clients located in the Western and Central portions of the United States.
Maintained aging with heavy collections for up-to-date clients and clients with balances beyond
their contractual obligations.
• Generated weekly/monthly reports for all managers requesting updates for weekly/monthly and
quarterly figures.
• Responsible for billing patient and third party insurances with heavy follow up needed to ensure
clients/patients paid what was requested and researched if there was any disputes on the billed
amount.
• Processed billing to various insurances using HICFA billing forms with usage of ICD-9 codes and
was primarily responsible for training temps and new employees.
• Daily Microsoft Office usage on a daily basis (Excel, Work, Outlook, PowerPoint).
Certificates
• Business/Credit Principles
• Accounting Principles
• Financial Statement Analysis
• Microsoft Office
Professional Skills
• Very Detailed oriented with a high emphasis on staying organized. In combination with the
ability to stay focused under pressure. Works extremely well with others and the ability to multi-
task.
• Well experienced in internet research and archiving.
• Word, Excel, Power Point, Oracle, Great Plains, Salesforce, and PeopleSoft