Six Sigma's 3 Critical Elements to Customer Satisfaction

25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210
Website: www.NWCPE.com
Phone: +1 (503)-610-3166
SIX SIGMA’S 3 CRITICAL ELEMENTS
TO CUSTOMER SATISFACTION

Phone: +1 (503)-610-3166
AT THE HEART OF SIX SIGMA IS CUSTOMER SATISFACTION.
The methodology was developed to improve the customer’s
experience by reducing delays, defects and deviations (which
also affect a business’s bottom line).
What began as a measurement standard in product variation
has become one of the most trusted and effective business
performance strategies. Six Sigma as we know it today was
championed by Bill Smith at Motorola, also known as the
“Father of Six Sigma”.
After Motorola identified poor quality as their principle pain
point, Smith made Six Sigma their goal, striving for
99.99966% of all outputs to meet quality standards. This
methodology saved the company more than $16 billion and
strengthened its reputation with customers.
Today Six Sigma has expanded to fit a number of industries
including healthcare, non-profits, and aerospace. What makes
it so versatile and applicable to diverse fields is its focus on
meeting the requirements of the customer first.
Read on to learn the 3 key areas that make Six Sigma a
customer satisfaction powerhouse.

Phone: +1 (503)-610-3166
1. IMPROVED PROCESSES
Six Sigma takes the customer-oriented approach by first
defining what makes up the customer’s vision of quality.
Next, employees identify the discrepancy between what the
customer expects and what their organization’s product or
service is putting out.
After studying reasons why the discrepancy exists, employees
determine methods to fill the gap. The controlled, measurable
process only begins to take place once the entire organization
understands what the customer expects and how to make it
happen.
Enjoying this content? Share the insights with fellow Six
Sigma enthusiasts.

Phone: +1 (503)-610-3166
2. BETTER QUALITY CONTROL
The goal of Six Sigma is to eliminate defects, delays and other
deviations from the product or service’s target value. By
eliminating mistakes, the organization’s output meets and
exceeds customer expectations.
This kind of commitment to near-perfection nurtures
customer loyalty. When buyers know they can trust an
organization, they’ll come back again and again. It’s as simple
as that.

Phone: +1 (503)-610-3166
3. ENHANCED PRODUCT
Organizations that fail to reduce deviations lose
more than customers. A defect has the potential to
lead to fatalities and financial ruin. Recalls and the
associated risks can damage an organization’s
reputation that took decades to build.
Doing things right the first time is a major
component of the Six Sigma process. This tactic, of
course, reduces waste in terms of product, time and
money. But it also meets the target value and
customer requirements from the very beginning.
We’re dedicated to helping organizations increase customer
satisfaction —sign up for our email newsletters to receive
more content relevant to Six Sigma.

Phone: +1 (503)-610-3166
IT ALL ADDS
UP TO
SATISFIED
CUSTOMERSToday’s customers demand high quality and are quick to head to the
competition if their needs aren’t being met. Six Sigma combines
high-quality standards with actionable steps to make sure
customers get what they expected from a product or service.

Phone: +1 (503)-610-3166
HERE’S THE
BOTTOM LINESix Sigma is a beneficial methodology for any organization looking
to maximize customer satisfaction and improve the quality of their
output.

To increase your organization’s bottom line and become an agent of change, sign up for the
Northwest Center for Performance Excellence’s Winter/Spring 2016 Six Sigma courses.
These courses are offered at Portland State University, both independently and as a series to
earn your certification as a Six Sigma Yellow Belt, Green Belt or Black Belt.

“
Phone: +1 (503)-610-3166
And be sure to follow NWCPE right
here on LinkedIn for more tips on
increasing customer satisfaction.

Six Sigma's 3 Critical Elements to Customer Satisfaction

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Ähnlich wie Six Sigma's 3 Critical Elements to Customer Satisfaction

Ähnlich wie Six Sigma's 3 Critical Elements to Customer Satisfaction (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (16)

Six Sigma's 3 Critical Elements to Customer Satisfaction