1. 1 | Steven Hall
716-213-8073 | firstname.lastname@example.org
Sales and operations manager known for creating programs and launching new campaigns
that attract customers and improve revenues.
Customer-focused leader who identifies with the public, influences the brand voice and
shapes unique customer experiences. Creates a service culture that grows and sustains repeat
A problem solver with strong communication, collaboration and relationship building skills.
Areas of expertise include:
Market research and strategy
Merchandising—design and product displays
Project management—planning and executing complex events at multiple locations
Purchasing and cost control
Safety and compliance
Supply chain management
Team leadership and development
EXPERIENCE AND RESULTS
Lloyd Products Inc. (2014 to 2017) | Catering Manager (2016 to 2017)
Exceeded 2016 departmental sales goals by more than 10%.
Instituted an outbound sales program—generated $6,000+ and 10 new customers in first
In charge of permits, regulatory compliance and community outreach.
Organized charitable fundraisers.
Launched an email marketing campaign, resulting in 11 new catering jobs 3 weeks.
Increased the largest customer’s monthly standing order by nearly 50%.
Sold, planned and directed multiple-meal catering events for up to 1250 attendees—bridal
shows, Chamber(s) of Commerce functions, fundraisers, community-based events,
universities and more. Organized and oversaw a buffet for 550 guests in 90 minutes.
Started a successful kitchen takeover program—held events in industrial cafeterias to reach
more customers, promote brand awareness and increase sales.
Vetted and advertised new food truck locations—fostered relationships with commercial
property management companies and tenants to expand the company’s footprint.
Designed marketing materials and several advertising campaigns (radio, digital, print).
Hired, trained and supervised a 5-person delivery team, a 4-person prep staff and an 8-
person food truck catering team. Selected and supervised event subcontractors.
Operations Manager—Mobile Food Service and Catering (2014 to 2016)
Led all catering and food truck prep operations.
Managed regulatory compliance and mechanical maintenance of a 6-vehicle fleet.
Supervised a 65-person staff. Trained staff in safety, sales and customer service.
Directed purchasing and inventory control for a commercial kitchen.
2. 2 | Steven Hall
Managed vendor selection, negotiations, compliance and relationships.
Aflac (2014) | Independent Agent—Supplemental Insurance Products: Life, Accident & Health
Sold benefit packages and supplemental insurance plans to employers and employees.
Home Depot (2007 to 2013) | Plumbing Department Manager (2012 to 2013)
Created a customer service environment and supply chain to suit the needs of small
Oversaw sales growth from $2M in 2012 to $2.3M in 2013 in a static sales category.
Exceeded sales plan through Q3 of fiscal 2013 with 8.1% sales growth.
Achieved best revenue growth for the department vs. 8 other stores.
Voted best plumbing department supervisor in the district.
Received awards for excellence in customer service and sales from the District Manager
and Regional Vice President.
Front End Supervisor (2010 to 2012)
Created and maintained the store’s complete customer care environment.
Earned top customer satisfaction scores in a 9-store district.
Set weekly retail ads and promoted cross merchandising; designed displays.
Developed employee incentive and recognition programs. Created a metrics-based
competitive atmosphere and a culture of quality customer service.
Led a 25-person staff.
Master Trade Specialist (2007 to 2010)
Primary sales, merchandising, purchasing and inventory control specialist for a retail
department—drove departmental sales from $1.4M in 2007 to $1.9M in 2010.
Improved departmental gross margins more than 10% by tailoring a comprehensive sales
approach to each customer. Earned multiple sales and profitability awards.
Generated customer interest in departmental products through creative merchandising.
Achieved multiple merchandising awards.
Created customer loyalty and repeat business. Achieved multiple customer service awards.
Received awards for excellence in customer service and sales from the district manager and
Postler & Jaeckle (2004 to 2006) | Service and Sales Manager
Managed all operations, sales, marketing, purchasing, asset allocation, safety and
regulatory compliance for a service and repair division.
Increased gross margins on service projects by nearly 15%.
Designed advertising campaigns, direct mailings and sales brochures.
Managed production schedules.
Roto-Rooter Services Company (1998 to 2003) | Job Corps Trade School Instructor
AAC Contracting (1988 to 1998) | Foreman—Onsite project management
Bachelor's Degree, English Literature | SUNY at Buffalo | Buffalo, NY