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Chris Robinson
Rapid Aqua Life Save™ Client Journey Map Copyright© Down2BAskills Inc. 2020
Traits & Motivators
• Family man
• Often travels overseas for business
• Average swimmer
• Health-conscious
• Strong communicator
• Early Tech Adopter
• Owns a Smartwatch
• Expert in payments solutions
• Expert in blockchain solutions
• Expert in DevOps and DevSecOps
• Expert in wireless technology
Stages of
Client
Journey
Visual
Actions
Feeling:
Delighted
Feeling:
Satisfied
Feeling:
Unhappy
Customer
Experience
Customer
Expectation
Stages of
Client
Journey
Visual
Actions
Feeling:
Delighted
Feeling:
Satisfied
Feeling:
Unhappy
Customer
Experience
Customer
Expectation
Goals / MotivationGoals / Motivation
Browses Secure
Site
Browses Secure
Site
Evaluates ProductsEvaluates Products Buys SubscriptionBuys Subscription Boards FlightBoards Flight
Survives Water
Crash Landing &
Sends Wireless SOS
Survives Water
Crash Landing &
Sends Wireless SOS
Wireless SOS
Received & All
Passengers & Crew
Rescued
Wireless SOS
Received & All
Passengers & Crew
Rescued
Next-of-Kin
Notified Passenger
Safely Rescued
Next-of-Kin
Notified Passenger
Safely Rescued
Motivated by
regulations to
purchase
RapidAquaLifeSave™
subscription
Redirected to
RapidAquaLifeSave™
site from Ticket Agent
or Airline’s site &
browses products
Opens a product page
To check products’
details
Pays online via credit
card for a 1 yr
subscription to RALS
Smart Contract service
Boards eVTOL flight
on time, from Big City
Airport, Canada, to
Huge City Airport,
USA
eVTOL crash lands on
lake &
RapidAquaLifeSave™
re-floats, holds body
temp & sends SOS
Coast Guard receive
wireless SOS via
SmallSats & rescue all
passengers & crew
within 25 mins of SOS
Next of Kin
immediately notified,
as per digital Smart
Contract
Annoyed that he
has to purchase
another service he
doesn’t believe in
Subscription
process should
be seamless and
included in
flight cost
Happy with the fast &
seamless transition to
RapidAquaLifeSave™
site
Option for local
tech support
team in Canada,
if help required
Delighted with
product’s track record,
safety features &
customer reviews
More options
for families with
young children
in future
Satisfied with payment
options and speed of
payment processing
More discounts for
frequent flyers
Delighted with 1st
Class
Lounge experience &
in-flight coaching for
RapidAquaLifeSave™
Wishes he could
experience this level of
service flying from
Toronto’s main airport
In shock from crash
landing, but survives
along with everyone
else, thanks to crew &
RapidAquaLifeSave™
Wishes he could have
been notified more
clearly via SmartWatch
that Coast Guard were
en route
Overjoyed to have
been safely rescued
so quickly!
Wants to see
RapidAquaLifeSave™
made mandatory on
all commercial vehicles
used over open water
Delighted that his
wishes were fulfilled to
auto-notify his wife
within minutes of his
safe rescue
Would like an early
adopter discount

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Rapid Aqua Life Save® Client Journey Map

  • 1. Chris Robinson Rapid Aqua Life Save™ Client Journey Map Copyright© Down2BAskills Inc. 2020 Traits & Motivators • Family man • Often travels overseas for business • Average swimmer • Health-conscious • Strong communicator • Early Tech Adopter • Owns a Smartwatch • Expert in payments solutions • Expert in blockchain solutions • Expert in DevOps and DevSecOps • Expert in wireless technology Stages of Client Journey Visual Actions Feeling: Delighted Feeling: Satisfied Feeling: Unhappy Customer Experience Customer Expectation Stages of Client Journey Visual Actions Feeling: Delighted Feeling: Satisfied Feeling: Unhappy Customer Experience Customer Expectation Goals / MotivationGoals / Motivation Browses Secure Site Browses Secure Site Evaluates ProductsEvaluates Products Buys SubscriptionBuys Subscription Boards FlightBoards Flight Survives Water Crash Landing & Sends Wireless SOS Survives Water Crash Landing & Sends Wireless SOS Wireless SOS Received & All Passengers & Crew Rescued Wireless SOS Received & All Passengers & Crew Rescued Next-of-Kin Notified Passenger Safely Rescued Next-of-Kin Notified Passenger Safely Rescued Motivated by regulations to purchase RapidAquaLifeSave™ subscription Redirected to RapidAquaLifeSave™ site from Ticket Agent or Airline’s site & browses products Opens a product page To check products’ details Pays online via credit card for a 1 yr subscription to RALS Smart Contract service Boards eVTOL flight on time, from Big City Airport, Canada, to Huge City Airport, USA eVTOL crash lands on lake & RapidAquaLifeSave™ re-floats, holds body temp & sends SOS Coast Guard receive wireless SOS via SmallSats & rescue all passengers & crew within 25 mins of SOS Next of Kin immediately notified, as per digital Smart Contract Annoyed that he has to purchase another service he doesn’t believe in Subscription process should be seamless and included in flight cost Happy with the fast & seamless transition to RapidAquaLifeSave™ site Option for local tech support team in Canada, if help required Delighted with product’s track record, safety features & customer reviews More options for families with young children in future Satisfied with payment options and speed of payment processing More discounts for frequent flyers Delighted with 1st Class Lounge experience & in-flight coaching for RapidAquaLifeSave™ Wishes he could experience this level of service flying from Toronto’s main airport In shock from crash landing, but survives along with everyone else, thanks to crew & RapidAquaLifeSave™ Wishes he could have been notified more clearly via SmartWatch that Coast Guard were en route Overjoyed to have been safely rescued so quickly! Wants to see RapidAquaLifeSave™ made mandatory on all commercial vehicles used over open water Delighted that his wishes were fulfilled to auto-notify his wife within minutes of his safe rescue Would like an early adopter discount