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1. 5
Chapter 2
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Product Materials refers to any Results Management Suite (RMS 3,
RMS 5) product guides to be used by the customer. Books are located in
the production room/shipping room on the shelves. The books are
organized by product version, 3 and 5, and by product type.
RMS 3
The Product Guides provide information concerning the correct and
proper use of RMS 3. They are not associated with any future releases
of RMS. They contain information to assist the customer with searching
and troubleshooting any problems that may occur during and after
installation.
ABT Repository Manager System Administrator Guide
This guide provides a technical checklist before installation of the RMS
3. It also details the preparations and procedures for installing,
upgrading and configuring the RMS software.
ABT Publisher User Guide
This guide describes all aspects of publishing live project data,
including how to set up users, restrict access to the data, assign
resources to tasks, and manage other project data such as calendars and
billing codes. It also explains how to synchronize our data with the
customer’s project scheduling tool and how to generate reports from the
repository data.
ABT Repository Manager User Guide
This guide describes how to manage the customers company data,
including how to set up users, restrict access to the data, assign
resources to tasks, and manage other project data such as calendars and
billing codes. It also explains how to synchronize the user’s data with
their project scheduling tool, and how to generate reports from the
repository data.
2. - Product Materials6
ABT Repository API & Data Model Reference Guide
This guide provides software engineers and database administrators
reference when writing programs that use the system, writing queries on
the system, and managing the system. This guide documents the
repository’s Application Programming Interface (API) and all the
respository tables and fields.
ABT Resource Manager User Guide
This guide provides project managers help when requesting and
accepting resource allocations. Resource managers can use it to find
resources through capacity planning. This guide expands on the
resource allocation abilities offered in the Repository Manager User
guide.
ABT Team Workbench & ABT Connect User Guide
This guide helps with entering and submitting actuals using ABT’s time
capture products, ABT Team and ABT Connect. It explains how to use
timesheets for recording resource use, how to submit timesheets, and
how to approve timesheets. ABT Team uses the customer’s local area
network (LAN) to send timesheets while ABT Connect uses the
customer’s organization’s intranet.
ABT Workbench helps the customer learn how to use ABT’s project
scheduling tool. It also allows a user to create a Work Breakdown
Structure (WBS), assign resources to tasks, and schedule project plans.
CD Installation Guide
This guide provides reference during the installation of the RMS CD.
3. RMS 3 7
French
These Product guides are for the RMS Suite. They offer instructions in
French. The French guides available are as follows.
• ABT Repository, System Administrator Guide
• ABT Team Workbench & ABT Connect User Guide
• ABT Repository Manager User Guide
• ABT Resource Manager User Guide
• ABT Publisher User Guide
• ABT CD Install Guide
German
These Product guides are for the RMS 3. They offer instructions in
German. The German guides available are as follows.
• ABT Repository, System Administrators Guide
• ABT Repository Manager User Guide
• ABT Resource Manager User Guide
• ABT Publisher User Guide
• ABT CD Install Guide
Japanese
These Product guides are for the RMS 3. They offer instructions in
Japanese. The Japanese guides available are as follows.
• ABT Repository, System Administrators Guide
• ABT Repository Manager User Guide
• ABT Resource Manager User Guide
• ABT CD Install Guide
4. - Product Materials8
RMS 5
The Product Guides for RMS 5 Suite offer information on the correct
and proper use and installation of the RMS 5 products. This information
is similar to the RMS 3 except the ABT Team Workbench and ABT
Connect User Guide have changed. ABT Workbench User Guide is now
a separate release and is no longer combined with ABT Team and ABT
Connect. The CD Installation Guide is now combined with the RMS 5
System Administrators Guide. Uur…rÃv†Ã‚Ærƒh…h‡rÃ89ÃD†‡hyyÃ
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Trax Copier
The TRAX copier is a CD-ROM disk duplicator. It consists of a single
unit with a turntable loader and two internal recordable drives (CD
burners). The loader holds 100 blank CDs while the master disks are
stored on the internal hard drive. You can program the TRAX to burn
copies from the hard drive (on file) or you have the option to “batch”
copy a disk by using it as the copy source without installing the
information on the hard drive. The TRAX can be programmed to burn
disks before you leave for the day and will duplicate them overnight.
This involves detailed operational instructions which must be taught in a
practical “hands-on situation” by Scott Baddley, Director of
Productization.
6. - Production Machinery10
CD Labeler
The CD labeler is a special printer that prints on special (blank) CDs. It
allows you to create a label (picture) for whichever CDs you are burning
in the TRAX copier. These are designed on the Production computer.
Once you design or choose a “label” on file, you then command the
printer to print the quantity you need. The unit is loaded from the top
and the finished product is ejected to the tray underneath.
This unit involves detailed operational instructions which must be
taught by Scott Baddley, Director of Productization.
7. Rimage Duplicator 11
Rimage Duplicator
The Rimage Duplicator copies the 3.5” Floppy Disks. These disk are
still requested from time to time so we have the ability to fulfill these
orders when they arrive. Some titles are prestocked on the shelves and
are pulled from there when needed. Other titles are duplicated on
demand. We keep all Master Disks on file for future use. When an order
arrives we fullfill it with stock on hand first. Once the disks have been
duplicated the first (# 1) disk must be serialized with the number
provided with the order from Customer Service in NY.
This duplicator also involves detailed operational instructions with a lot
of variables which must be taught “hands-on” by Reg Romano or Scott
Baddley.
8. - Production Machinery12
The Shrink Wrap Machine
The Shrink Wrapper (S/W) is used for shrink wrapping product,
courseware, and marketing items. The S/W film comes in two sizes:
14”, used to wrap smaller items like books and RMS-kits or comes in
18”, used for larger items like courseware manuals.
The sealer creates a seal by melting the edges of the film around the
product. It is located on the flat horizontal surface, above the pedestal.
The temperature control located need more detail is preset on “High.”
The shrink tunnel is the area where the film shrinks around the product.
It is an oven operating at over 300 degrees Fahrenheit. It has an
adjustable temperature control. Typically, it is preset to a high setting
need more detail to produce a high quality seal, quick.
The tunnel has a baffle on top which controls the direction of the heat
inside. Typically, this remains in a preset position.
is this supposed to be a step process?Once the product is sealed, it is placed
inside the tunnel on a small conveyer belt with rollers. The product is
fed through the tunnel, heated and shrunk, then exits on the other side as
a finished product. It is then ready to be stocked or shipped.
Can we insert a sketch of the shrink wrapper here?
Description of parts
Sealer Arm - the blue frame-like movable part on top of Shrink
Wrapper.
Operating the Shrink Wrapper
To set up shrink wrapper for use:
Turn power on the Shrink Wrapper if necessary. The switch is located
on the left side of the extended blue box, at the front of the machine.
! Check the S/W temperature dial. It should be set on High or Full.
Check the sealer temperature. It should be set at 70 degrees F.
# Check to see if plastic roll is on roller at end of machine. If roller
needs to be refilled, a new roll can be found stored on a shelf in the
production room.
9. The Shrink Wrap Machine 13
To operate shrink wraper:
Pull enough plastic to cover the product out, allowing for a few inches
extra room on each side. Arrange product inside the prefolded plastic,
under the Sealing Arm.
! Push the sealing arm down, touching the teflon pads and hold for 2 -
3 seconds
Extended contact with Teflon tape will cause burning and smoking.
The sealing arm automatically cuts the plastic for you.
Release the arm. It will automatically reset for the next job once it
springs up and out of the way.
# Place sealed product on the conveyor belt. It will automatically move
into the shrink tunnel and feed out the exit side.
Now the product is ready to be shipped or stocked.
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Chapter 4
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Intranet
All Marketing supplies are available over the ABT Intranet. If you need
Marketing supplies you can order over the intranet or email the
Production Coordinator with the information you need. TrrÃ6ƒƒrqv‘Ã
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Placing an order
First, you must log on to ABT’s corporate intranet.
To log on to the ABT intranet:
Open your internet browser, either Internet Explorer or Netscape.
! In the address field, type KWWSVLQWUDQHWDEWFRUSFRP
Press Enter.
If you have not logged on to the ABT intranet, you will be
prompted with a Logon dialog box.
# Log on using your assigned user name and password.
11. - Marketing16
$ You may see this log on message. Click OK to proceed.
% You may see a security alert message. Click Yes to proceed.
You may see a Security Information message. Click OK to proceed.
12. Intranet 17
To explore the Production, Site:
Select Production from the Directory in the upper left frame. You may
have to double-click.
! From the Production directory, select Home.
13. - Marketing18
In the right frame, at the top of the far right column, select the online
ordering link:
# Scroll down the list and find the items you need. Place the quantity
desired in the box to the right of the item description.
14. Intranet 19
$ When finished, click the Add to cart button, located at the bottom of
the page.
% Verify your order and if complete, click checkout.
If not complete, click continue shopping.
' Click update contents when done shopping.
15. - Supply Vendors26
Fed Ex
All Fed Ex supplies are ordered through their Supply Order System by
dialing (800) 463-3339 and then pressing *. A customer service
representative will answer and take your order. The supplies should
arrive the next business day.
You may also order supplies over the internet at www.fedex.com. Once
you access the Fed Ex Web site, click the supplies icon. Insert picture of
icon.
screen shot of Fed Ex site and button.
16. U.S Post Office 27
U.S Post Office
All U.S. Mail supplies are ordered through their web site www.usps.gov.
Once the order is placed it is shipped to ABT by Priority Mail. We
should receive them within a few business days.
Insert screen shot of web site and steps for ordering process, account information etc.
17. 29
Chapter 6
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Kinko’s is the primary printer for ABT manuals, books, RM-Suite
supplies, and internal printing. These items are inventoried two times
each month to assess the supply and demand. All Kinko’s orders are
placed through the Production Coordinator. Invoices are also available
through the Production Coordinator. Srsr…Ç‚Ã6ƒƒrqv‘Ã6Ãs‚…Ã
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Product Supplies
Product supplies refer to all materials included in packaging and
shipment of ABT’s products. These include courseware training
manuals, leaflet inserts, stickers, and packaging. Product supplies are
kept in the production room, also called the shipping room.
RMS Kit Supplies
• Product boxes, with ABT logo and product logo
• Shim - the rigid cardboard insert used to maintain shape and
integrity of box
• Leaflets - informational inserts
• Doc offering card
• License agreement card
• Front and back CD jewel case cover
• Tech support sticker
• All localized labels, e.g. French, German, Japanese
• Suite labels
20. - Courseware32
Courseware Checklist
Saving the Req define req
Get req from job title Evelyn (Private) def
! Put the date at the bottom of the req when you receive it.
If page is long, (2 pages) hit the Shrink to Fit key to make it one
page.
# Print the req.
$ Save the req by using Save As. Give the name of the req by date and
client (i.e. Dec. 15 - Motorola). Don’t put any spaces in the name.
% Stamp the completed stamp under Request Received.
Have Sue (job title) sign the req. 3 hole punch req define
' Check to see if the Req is on you calendar. If not, write it down on the
calendar. Update your calendar with the pink marker.
( Put the req in the white notebook called Course Orders to Fill.
Change the Calendar Update.
Making the Kinkonet Order
Order the class one-week before the class date.
! Take the req out of the white binder.
Date stamp the req order date for the date the order is made. Stamp
Completed net to the date. Stamp the date that the order must be
delivered by Kinko’s two working days before the class begins.
# Fill out the Kinko’s form by following the prompts. The PO field is
shown as Date-Class-Client.
$ Replace the req with this new form by using Save As.
% Print the Kinko’s Job Ticket on the opposite side of the req. Use
manual feed.
Close Word.
21. Courseware Checklist 33
' E-mail the job ticket to Kinkonet Central. Write: ABT NEW ORDER
and select the “!“. Write a brief note. Type your name, and ATTACH
THE FILE from Word.
( Send the file.
Mark the calendar that you ordered the courseware with the green
high lighter.
Change the Calendar Update.
Tracking and Closing the Kinkonet Order
Kathy or Jeff titles will send a Status Update everyday.
! Put the Kinkonet number assigned on the req. See that everything is
in process. Be sure they did not miss a req. If a req does not have a
KN number, be sure to call KN to report that a req was not added to
their list.
When the job status comes up and the status is delivered, write the
information on the req, contact the client, and E-mail our instructor
under the order notations section. Mark your calendar with the blue
instructor and yellow client high lighter.
# Date stamp the date that the delivery was complete.
$ Keep the req until the end of the month. Give to Sue at month’s end.
% Change the Calendar Update and the E-mail to Evelyn and Elizabeth
evelync@abtcorp.com, elizabeths@abtcorp.com.
Courseware Order Sent from ABT
Order the class one-week before the class date.
! Go to the Production Room and prepare the box and fill the box with
the number of manuals and shrink wrapped evals,jargon certificates,
attendance sheet, and card stock.
Use the UPS machine. Attach the label and stickers. Close out UPS
machine by 3 pm.
# Track the order via UPS www.ups.com.
22. 35
Appendix A
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Production Coordinator Contacts
Marketing Supplies
Jerry Losier x3521 gerald@abtcorp.com
Courseware
Req
Evelyn evelync@abtcorp.com
Elizabeth elizabeths@abtcorp.com
Sue
Kinko’s orders and invoices
Deana McAulay, X 3522, DMcaulay@abtcorp.com
23. 36
Supply Vendors
Production Supplies
K. H. Landsburg
Derek Schulz - (510) 489-8200
Mark Container
Bill Farrar,Jr. - (510) 352-2661 x240
Santa Rosa Packaging
John - (707) 523-2832
Office Depot
Shipping Supplies
UPS
www.ups.com
Fed Ex
Supply Ordering System (800) 463-3339
Press * button. A customer service rep will take your order.
Or order at www.fedex.com
U.S. Postal Service
www.usps.gov
