1. STEPHEN R SPRY
2983 Clairton Dr. • Highlands Ranch, Colorado 80126 • (303) 859-8019 • steve@thespryfamily.com
Sr. Director/VP of IT / Operations
A recognized technology and business leader known for crafting strategic vision to achieve business goals, Stephen Spry
offers 25+ years of IT experience including 15+ years of broad-based management in system architecture, development,
implementation, support, project management and strategic planning. Stephen has a strong record of success in creating
robust IT architectures (storage / virtualization), infrastructures and disaster/continuity planning, reflecting his proven
ability to bring the benefits of IT to solve business issues while managing cost and risks. Stephen has extensive experience
in managing relationships with internal and external stakeholders, and vendors. Stephen has successfully managed budgets
in the $100’s of millions of dollars and diverse global IT teams in the hundreds.
KEY ACHIEVEMENTS
• Large scale budget management ($120M+
OPEX and $80M CAPEX)
• Large scale project management ($40M+)
• Application / Web Development &
Management Datacenter management /
refurbishment / remodel / DR
• Built Enterprise Architectures & Strategies
• Developed and Implemented large scale
Disaster Recover & Business Continuity
Strategies
• Strategic Planning
• SQL & Oracle Consolidation
• Data Network, Voice Network, Radio and
Microwave upgrades & migrations across
multiple platforms (NEC, Avaya, Cisco,
Juniper, 3COM, etc.)
• Design, build and supported 20,000 seat virtual
desktop environment
• Implemented various E-Discover Solutions
• Global Team Building & Management
• Office 365 Evaluation / Implementation
• Implementation of VoIP phone systems
• Large scale storage design / implementation /
management / consolidation (EMC, NETAPP,
IBM, Tintri, DataBeast, etc)
• Migrations to a companywide disk backup
solutions (DataDomain, NetApp, Symantic, etc)
• Regulatory (SCADA / PCI / SOX / FERC /
NERC / CIP) Compliance
• Vendor Negations reducing costs by 20%
• Application and Server Rationalization /
Consolidation
• Large scale Server virtualization project (3000+
servers, VMware, Hyper-V, Citrix, RedHat,
Cisco )
• Successful company mergers of IT
infrastructure
TECHNICAL EXPERIENCE
• 20+ years IT Infrastructure • 20+ years in server support • 5+ years Network Technologies
• 15+ IT Project Management • 20+ years desktop support • 5+ years VoIP Technologies
• 15+ years Disaster Recovery • 15+ years Enterprise Architecture • 5+ years Infrastructure Security
• 10+ years Virtualization • 15+ Datacenter Management • 5+ years virtual desktops
• 10+ years Storage Management • 10+ years Enterprise Application • 5+ years graphic design
• 10+ years Web Development • 5+ years IT Compliance • 5+ years database admin
PROFESSIONAL EXPERIENCE
VP of IT / Consulting Services – Highlands Ranch, Colorado – April 2014 – Present
Spry Squared, Inc.
Responsibilities:
 Plan, architect and implement enterprise IT infrastructure strategy based on the needs of clients.
 Developed strategic plans for servers, backup, storage, network, database growth, desktop management, disaster
recovery, security and consolidation
 Provide project management across multiple towers of technology and business areas (Server, Storage, Network,
Desktop, Database, Development & Security)
 Responsible for managing a team of consultant across multiple clients ensuring they meet client needs and
expectations.

2.  Provides leadership and guidance for direct team that supports server engineering/virtualization, VDI, storage,
backup and database management.
 Provide consulting services for: Information Services and Business Program Planning, Program Management and
Execution, Infrastructure Architecture, Engineering & Management, IT Security, Cloud Computing, Disaster
Recovery & Business Continuity Planning, Project Management, Marketing/Corporate Branding/ Social Media
 Provide recruiting services for contractors, contract-to-Hire, direct placements, outplacement services, Retainment
services as well as consulting services.
 Manage operational and Capital budgets each year
Technologies:
 VMware (V3, 4, 5), NetApp (Storage, FAS, OnCommand, Mode 7, cDOT), EMC, IBM, Windows, Hyper-V,
Office365, Microsoft Technologies, Active Directory, Networking, VPN/Remote access, Security (network, server
& desktop), Cisco, Exchange, SharePoint, Gas SCADA, FlowCal, Quorum, EU/PVM, Excalibur, Kingdom, Petra,
Wellcore, SQL, Oracle, etc.
Global Director System Software Engineering and Architecture – Englewood, Colorado – Nov 2012 – April 2014
TeleTech Holdings International, Inc
TeleTech is global leader in call center operations providing services to clients around the globe. I managed the Enterprise
Architecture, Desktop/VDI, Server/VMware, SQL/Oracle DBA, Storage, Unix and Backup teams as well as provide
direction for IT security, new datacenters and disaster recovery solutions. Additional responsibilities include creating
infrastructure strategies for the next three/five years, forecasting infrastructure capital and operational budgets,
vendor/contract management and supporting TeleTech’s infrastructure.
Responsibilities:
 Lead the team responsible for Architecting and Engineering global solutions for a global company with 39,000
employees operating on five continents. Including establishing an Enterprise Architecture framework, creating a
strategic road map for the IT infrastructure and designing projects; both short term and long term to realize the
road map
 Planning and implementing enterprise IT strategy based on the needs of business.
 Planning and architecting enterprise solutions based on business scope, requirements and technical needs.
 Provide project management across multiple towers of technology and business areas (Server, Storage, Network,
Desktop, Database, Development & Security)
 Provides leadership and guidance for direct team that supports server engineering/virtualization, VDI, storage,
backup and database management.
 Manage a staff of domestic and international employees and serve as the team liaison for the hiring process, work
allocation, scheduling, training, professional development and performance evaluation
 Develop, implement, and maintain policies, procedures, and training plans for infrastructure administration and
project management
 Support projects end-to-end initiated by various clients (internal/external) and business units including new project
and client launches, internal technology efforts, and migration activities related to mergers and acquisitions
Selected Achievements:
 Successfully manage $20M OPEX and $30M CAPEX budgets each year
 Reduced operational expenses by over 10% in the first year.
 Manage an engineering/architecture team of 6 direct reports and 70 indirect reports
 Planned and implemented global enterprise IT strategy for Server, Storage, Desktop & Corporate Security based
on the needs of the business.
 Architected server consolidation and virtualization projects for Linux, Solaris, AIX, and Windows.
 Created Legal/Security/IT committee to oversee all IT projects that they meet Legal/Security requirements
 Built Architecture Review Board to govern all IT projects ensuring they meet the enterprise standards
 Developed Architecture standards for all towers of IT
 Successfully design & implemented of a 20,000 concurrent seat virtual desktop environment supporting 40,000+
call center agents globally. (EMC, VMware, Cisco, HP Thin Clients)
 Built new VMware infrastructure to migrate 2000+ physical servers onto (VMware, NetApp)
 Design and implementation of Exchange 2010 & SharePoint 2013 infrastructure
 Cleanup, redesign and implementation of the global active directory structure (Microsoft Server 2010)
 Rebuild and reduced the number of storage systems from 34 (7 vendors) to 20 systems and 2 vendors (NetApp,
EMC, Tintri, DataBeast, Compellent)
 Successfully completed VoIP / Voice integrations with over 50 clients on Cisco, Avaya and softphone across the
globe

3.  Upgraded Cisco UCS environment globally
 Successfully manage client rollout projects across the globe which involved various teams (Network, Desktop,
Server, Storage, Operations, etc.)
 Implemented “UCS” (Utilize Consolidate Standardize) practice across the company to reduce software/hardware
costs and duplicate applications
 Rollout 47 new client desktop configurations which involved ensuring they meet PCI / SOX standards and
compliance
Technologies:
 VMware (V3, 4, 5), NetApp (Storage, FAS, OnCommand, Mode 7, cDOT), EMC, IBM, Tintri, Citrix, Cisco,
Avaya, Windows, Hyper-V, Office365, Microsoft Technologies, Oracle, SAP, Symantec, Compellent, HP, Dell,
Thin Clients, SCCM, Exchange, SharePoint, Widnows XP & 7, AIX, Solaris, Linux, RedHat, Suse, SOX, PCI,
etc.
IT Consultant/Contractor (Mgr over Unix, Storage & Backup) – Denver, Colorado – March 2011– November 2012
Customer - EnCana Oil & Gas (USA), Inc
EnCana Oil & Gas (USA) is a leading gas company in North America providing clean, affordable natural gas. At EnCana I
managed the Storage, Unix and Backup teams as well as provide direction for Windows/Intel, SCADA, new datacenters
and disaster recovery solutions. Additional responsibilities include creating infrastructure strategies for the next three years,
forecasting infrastructure capital and operational budgets, vendor/contract management and supporting EnCana’s gas and
oil application infrastructure which include Gas SCADA, FlowCal, Quorum, EU/PVM, Excalibur, Kingdom, Petra,
Wellcore, etc.
Responsibilities:
 Ensure continuous delivery IT service through the oversight of service level agreements with end users and
monitoring of IT computer systems, software applications and network performance.
 Participate in strategic and operational governance processes of the business organization.
 Establish information system and technology priorities, goals, and objectives through collaboration and
consultation with the senior management team.
 Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT
initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across
the organization.
 Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and
resources, including staffing, sourcing, purchasing, and in-house development.
 Optimizes the cost of services through a mix of internal and external resources. Develops and manages effective
external vendor relationships and deliverables, including offshore resources.
 Develop, track, and control the information technology annual operating and capital budgets.
 Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Assess and communicate risks associated with IT operations, processes, systems, and investments.
 Development and recruiting of a great team, building and maintain a robust infrastructure, managing projects and
portfolios, ensuring partnerships with the business and developing good vendor relationships.
Selected Achievements:
 Successfully manage $15M OPEX and $10M CAPEX budgets each year
 Successfully implemented a major storage hardware upgrade within the first two months.
 Completed major storage OS upgrade across 16 NetApp storage systems.
 Successful move of their Dallas datacenter to a new co-location
 Successful migration of Solaris/SUN hardware/applications to Intel/Linux solution (RedHat)
 Developed and Implemented NetApp’s Snap Manager & OnCommand products company wide to streamline
disaster recover
 Developed and implemented IT manage service agreements
Technologies:
 VMware (V3, 4), NetApp (Storage, FAS, OnCommand, Mode 7 ), Cisco, Windows Server, Microsoft
Technologies, Windows XP & 7, Oracle, Symantec, HP, Exchange, SharePoint, Gas SCADA, FlowCal, Quorum,
EU/PVM, Excalibur, Kingdom, Petra, Wellcore etc.
Xcel Energy Services, Inc – Denver, Colorado – April 2008 – March 2011

4. Sr. Business Manager of Infrastructure (Director of IT)
Xcel Energy is a leading combination electricity and natural gas energy company, offering a comprehensive portfolio of
energy-related products and services to 3.4 million electricity customers and 1.9 million natural gas customers. Xcel Energy
is a regulated company with operations in 8 Western and Midwestern states, and revenues of more than $9 billion annually.
While at Xcel I supervise eight managers with over 50 indirect reports in support of 1400+ servers and 12,000 end users.
Implement and manage server, storage, network, voice-pbx and radio infrastructure across Xcel’s environment. Define and
manage annual operating budget if over $28M and a capital budget in excel of $20M.
Selected Achievements:
 Successfully manage $120M OPEX and $80M CAPEX budgets each year
 Planned and implemented enterprise IT strategy for Server, Storage, Network, Radio & Microwave based on the
needs of the business.
 Planned and architected new storage infrastructure utilizing IBM’s SVC technologies, DS3000, DS5000, DS8000
& N-Series storage. Included data replication between datacenters.
 Planned and managed ongoing maintenance of the IT environment.
 Develop and implemented 5 year strategies
 Successfully completed Microwave and radio network upgrades across 6 states
 Rebuilt corporate wireless network and improved security
 Successfully upgraded and managed SCADA networks ensuring the environment meets regulatory compliance
 Designed/Installed all VoIP, Data and wireless networks at 1800 Larimer St and implemented disaster recovery
networks.
 Replaced aging Cisco equipment across the company ensuring no unplanned outages
 Designed and successfully implemented new voice and data networks to all power plants with high redundancy.
 Reduced voice cost by completing an audit of the existing environment and finding areas to reduce network costs
 Work with multiple teleco’s implementing and supporting Xcel’s network
 Implemented a 600 server virtualization project across two datacenters.
 Rebuilt two aging production datacenters with minimum impact to the business. This included floor replacement,
new fire suppression systems, asbestos abatement, implementation of high-density cooling solution, and upgrading
of fiber network.
 Replace legacy tape backup solution with disk de-duplication backup solution across the company reducing
backup time by 90% and the need to upgrade network links.
 Develop a new disaster recovery process around utilizing Xcel Energy’s datacenters and storage/server
virtualization.
 Reduced operating cost by 20% through various cost saving ideas.
 Implemented, manage and support Xcel Energy’s e-discovery tools for the legal team.
 Completed Oracle & MSSQL database consolidation project
 Implemented “UCS” (Utilize Consolidate Standardize) practice across the company to reduce software/hardware
costs and duplicate applications
 Support and maintain 150+ Citrix server environment
 Rollout various applications and infrastructure for Xcel to support their call centers and client base ensuring that it
meets SCADA / PCI / SOX / FERC / NERC / CIP compliance
Technologies:
 VMware (V3, 4), NetApp (Storage, FAS, OnCommand, Mode 7), IBM storage & servers, IBM SVC technology,
Citrix, Cisco, Avaya, Windows Server, Windows XP, Microsoft Technologies, Oracle, SAP, Symantec, Dell, Thin
Clients, Microwave, Radio, SCCM, Exchange, SharePoint, Mainframe infrastructure and technologies, etc.
Intrado, Inc – Longmont, Colorado – Feb 2007 – April 2008
Manager, System Admin
Intrado provides the core of the nation’s 9-1-1 network and innovative emergency communications services and mobility
solutions that transform communications and help save lives. While at Intrado I manage a team of five managers
with over 15 indirect reports in support of 500+ servers and 1,000 end users. With day to day responsibilities ranging from
desktop support, to nation wide server monitoring, to data storage and backup;
Selected Achievements:
 Implemented a 200 server virtualization project across the company saving capital dollars for other critical
projects.

5.  Work on various special projects/acquisitions requiring stealth and confidentiality under the direction of the CEO
and CTO.
 Rollout various applications and infrastructure for Intrado to support their call centers and client base ensuring that
it meets PCI / SOX / CIP compliance
 Develop and implement “Thin Client (Sun Ray)” technology throughout the company reducing the reliance on
desktops and laptops.
 Successfully supported Intrado’s 911 voice networks
 Successfully manage $5M OPEX and $3M CAPEX budgets each year
 Manage Intrado’s corporate voice systems (NEC, Cisco and Avaya) and implement disaster recovery
 Rebuilt Burlington PSAP (911) call center including all voice/data networks as well as radio networks.
Independent Consultant / Contractor – Feb 2002 – Mar 2007
Web Solutions 24/7 – Owner
Web Solutions 24/7 was a web consulting company providing web design services, web hosting, search engine
optimization, custom web applications, desktop and network support, with over 120 clients in the Colorado area;
Selected Achievements:
 Successful Startup Company which was sold in Dec 2005.
 Design, build and maintain over 200 web sites
 Develop application in PHP, ASP, ASP.NET using MySQL/MSSQL databases
 Built content management systems with DotNetNuke (a Drupal, Joomla, PHPNuke equivalent) that
contain shopping carts, forums, blogs, etc.
 Ensure ecommerce sites meet PCI standards and compliance
 Customers included, Tri-Lakes Chamber, Australian American Association (D.C.), Kings Deer Golf
Course, Robyn Graham Reality, Kay Newton Reality, Leader Works, Summit Cleaners, Wirenut &
Higher Ground Outfitters
Association of Graduates United States Air Force – IT Contractor
The Association of Graduates is the alumni association of the U.S. Air Force Academy. They are a 501 (c)
(3) non-profit organization dedicated to serving graduates and members, enhancing the
heritage of USAFA institution and enriching the cadet experience by funding programs not
supported by appropriated funds. As a contractor I was responsible for all of the alumni
servers, storage, network, phone system and web development;
Selected Achievements:
 Brought in house AOG web site and complete a redesign using ASP.NET 2.0 technology.
 Design, build and maintain new shopping cart site written in ASP.NET
 Redesigned network and server infrastructure for the growing organization and saved 30% in overall
costs
 Designed and implement VoIP phone system for the organization while reducing the month telephone
costs by half.
Tri-Lakes Chamber of Commerce - President
The Tri-Lakes Chamber of Commerce is a business and community advocate and welcomes visitors and
newcomers. Several hundred businesses serve its growing region of over 35,000 residents. The
small town ambiance and historic flavor of Palmer Lake and Monument are the very best
"getaways" for shopping, relaxation, exploring, hiking and biking in our region. As the
President of the chamber, I was responsible for the daily operations, marketing strategies,
membership recruitment and retention, planning events, and working directly with local,
county and state governments.;
Selected Achievements:
 Brought in house and design the chamber web site.
 Implemented new events and programs to support the local business
 Double the number of members with in the first year with new programs and marketing strategies.

6.  Bring together corporate YMCA, local government and donations to build a YMCA facility in the Tri-
Lakes area.
 Completed a “Chamber Makeover” in three days. This involved coordinating hundreds of volunteers and
sponsors to refurbish a 100 year old building into the beacon of the Tri-Lakes.
Geneos Wealth Management – IT Consulting
Geneos Wealth Management, a financial broker company, was a newly formed company by the founders of Multi
Financial (bought by ING) that focused on high end financial clients. Geneos Wealth Management has annual
revenues of over $60M and assets under management of $7.3B;
Selected Achievements:
 Review their IT infrastructure and architecture, and make recommendations to the CEO on what future
infrastructure is required
 Review and identify security risks and compliance issues that existed in the newly formed company and
present recommendations to the owners.
 Manage the software development of Geneos in house broker management application ensure the
development met the shorten deadlines. This software provided portfolio analytics to trading, accounting,
OSJ reporting, and research tools for advisors and clients.
 Develop and implement data retention policies that met financial regulations.
 Built and maintained their first corporate website.
Fairway Systems, Inc – IT Consulting / Trainer
Fairway Systems was a golf management software firm offering comprehensive diversity of modules to
municipal, daily fee, resort and private course based in Englewood, Colorado. The
company was sold in 2005.
Selected Achievements:
 Implemented Fairway Systems golf course management software and hardware at golf course around the
USA. This included servers, networks & POS equipment.
 Ensure environment meets PCI standards and compliance
 Trained golf course management and staff on all the functionalities of Fairway Systems.
Alltel Communications – Denver, Colorado – Nov 2000 – Oct 2002
IT Manager / Project Manager
Selected Achievements:
 Manage three web development teams (20 people) and provide technical and project support.
 Managed ALLTEL’s development teams, providing technical and project support, including ALLTEL’s internal
reference site, ALLREF, which receives 7 million hits a month and has a $2M budget with 99.5% uptime SLA.
 Completed on time, on budget, per requirements, the $500K ICM project. Coordinated multiple organizations
within the company, reporting directly to the VP of Operations.
 Act as the account / sales manager for over 30 of ALLTEL’s external Internet customers.
 Developed and implemented formal coding, testing and quality control processes within 3 months to ensure error
free deployments of code for ALLTEL. Improved system uptime from 85.9% to 99.6%.
Global Crossing – Westminster, Colorado – Jun 1999 – Nov 2000
IT Manager
Selected Achievements:
 Built for the ground up the IT help desk. This involved building policies/procedures, hiring staff and building a
location for the helpdesk to reside.
 Completed successful rollout of Windows 2000 across the company
 Manage a successful rollout of Clarify system
 Worked on the team for rollout of e-Meeting (one of the first telephone conferencing systems)

7. Mincom – Denver, Colorado – Jan 1998 – Jun 1999
Sr. Systems Engineer
Selected Achievements:
 Manage/support Mincom’s North American Offices
 Manage implementation and support of Saleslogix (CRM) application for USA sales team.
 Installed and maintained USA Cisco LAN/WAN, VoIP environment
 Provide technical support for Mincom’s clients throughout North American
 Support and maintain 20+ Citrix server environment
Telstra Australia – Adelaide, Australia – Jan 1986 – Oct 1997
Sr. System Admin - Various Positions
Selected Achievements:
 Served as Project lead for development and rollout of new dialup solution using Reachout dialup software and
Watchword security technology recognized by PC Magazine for its innovative design.
 Project lead for the rollout of Lotus Notes servers to corporate users
 Develop the region’s first Intranet server which was then adopted as the company’s first intranet site
EDUCATION & TRAINING
Bachelor of Science Degree, Computer Systems Analysis, 1997 • Washington Evaluation Service, DC, USA
Degree in Automotive Technology, Motor Mechanic, 1990 • Industrial and Commercial Training Commission of SA
Essentials of Management, Total Project Management and Effective Project Management
Leadership, Employee Development & Performance Training
Leadership, Accountability & You (Neal Whitten)
Advance Leadership Academy (Intrado)
Train the Trainer
Oracle & MSSQL DBA
Numerous additional IT courses (Lotus Notes, OS/2, ASP.NET Development, MCSE, CNE, MSSQL, ORACLE,
WINDOWS 2003, Windows 2008, IT Security, CISCO, VMware, Hyper-V, NetApp, etc)
OTHER KEYWORDS
Information, technology, Management, Director, Project Management, executive, Vice President, architect, outsourcing, off
shoring, managed services, cloud, virtual, development, engineering, Oil, Gas, Energy, Utility, utilities, SCADA, FERC,
NERC, PCI, VMware, NetApp, EMC, Microsoft, Oracle, SAP, VoIP, SIP, Cisco, Juniper, onCommand, cDOT, recruiting,
recruiter, consultant, consulting, CIO, CTO, chief, network, enterprise, North American Electric Reliability Corporation
(NERC), Critical Infrastructure Protection (CIP)